Express Heating & Air Conditioning

Indeed Eric is as good as it gets! My thermostat «died» and I had no idea what caused it. Eric quickly determined the problem and had my furnace up and running in no time. However, that was not good enough for him. He took great pains to do a thorough testing to diagnose what caused the malfunction initially. I have great confidence in his competence but it even gets better. Since I needed heat he came the day I called-​even though he had to work late to accomodate me. He is courteous and willing to answer questions thoughtfully. His billing system for credit cards is efficient and secure. I am very happy to have found a dependable business for my heating and air conditioning needs.

My Mom’s friend recommended Eric for my furnace, duct work and ac. I have an older home where nothing is working in it and everything needs to be replaced. My Mom’s friend had a positive experience with Eric and I see others did as well. My experience with Eric was not a positive one. To start with I had an appointment with Eric for him to come to my house at 11. I waited and Eric called me an hour and a half after our appointment time to say he was running late. He then asked if he could come at 2 instead. I had an appointment at 3 in San Ramon and let him know that I didn’t think 2 would work. Eric was a bit abrupt when he was the one that was three hours late. Eric showed up at my home at 1:30. I thought it was a lack of consideration of my time when the appointment was set up for 11. I told Eric I wanted my furnace installed in the garage or the attic. Eric asked why and I let him know I wanted the closet. Eric responded «I bet you do». I’m not really certain what his comment meant but I did not appreciate it. On top of waiting for Eric for several hours he never even got back to me with a quote for my furnace, duct work and ac. Zero stars!

I was referred to Eric at Express Heating and Cooling by a competitor that quoted two weeks to schedule an appointment. Eric quoted two days and arrived on time. He quickly diagnosed the problem, had the circuit board with him and finished the job within one hour. The quote was reasonable and the service was great. Highly recommend them… Thank you Eric from
Chris

I highly recommend Express Heating and Air. I have used Eric on three different occasions. He was always on time, in a good mood, answered all my questions, and his work is clean. He also gives you a far price and does not charge you an arm and a leg for his work. I highly recommend Express Heating and Air.

I’ve used Express Heating & Air Condition twice and both times his service was great! I initially used his services years ago when our pilot light wouldn’t stay lit and everyone in the house was freezing. I asked Eric if he could come out asap to help and he made it out the same day to take a look at my furnace. He diagnosed the problem immediately and even had the part in his work van prior to even knowing the kind of system I had. Eric went above and beyond, did some cleaning and checked the other components of the furnace while he was here to ensure everything was running flawlessly. Years later, it’s still running like a champ and keeping our family warm during the winter.
Part 2: Saw that I had a puddle of water coming from out from my 20 yr old water heater and decided to give Eric a call again. As usual his customer service skills were great and asked me some questions about my existing water heater, so he could pick me up a comprable unit and was over the same day to replace. Everything went great just like the first time and we have HOT water that doesn’t run out anymore.
I highly recommend his services for your heat and air needs.

WOW! I don’t know who that Rodney was but he is way off base. The owner Eric is a wonderful young man, very polite. He has installed both our heating and new water tank… he did a great job over the weekend and completely cleaned up all the the work area. He answered all our questions and said to call if we needed anything else… we live over 60+ miles away and I felt like his #1 customer. The price was perfect for our budget and we’ve never had such wonderful heat come through our home. Thank You Eric Robinett we will recommend you to everyone!

This is a family owned business for over 16 years. The service is impeccable. The work is top quality and fair prices!!! You will not be disappointed…