Nob Hill Cleaners

I took my wedding dress and my husbands suit in. When picking up abs examining my dress I noticed that there were a good amount of holes in the hope of my dress (the dress is all lace). When I me ruined the holes to the lady she proceeded to tell me how they cleaned the dress and that it was not then and I told her when I dropped off my dress it was not like that. She then told me AGAIN how they clean the dress and that it prob happen because it’s such a delicate fabric. My question is shouldn’t that have been told me me ahead of time ?! And if it was then I wouldn’t have done it! That dress was not cheap (as all you girls know, wedding dresses are redic pricy) and its special to me. Now it’s damaged. And there was zero accountability or remorse from the cleaners! Not to mention it was pretty pricy to get it cleaned, which I’m ok with but not if I get it back damaged! I would say if you are getting something cleaned you really care about getting back clean and not damaged take your item somewhere else!

The level of poor quality of work has to be commented on. I came to this place mainly because of location but will not be going back. They have always raised their quoted price when I go to pick up my alterations or cleaning. I have used them now 4 separate times and every time I’ve specifically asked them to clean something, but when I pick up the item they have not. The people who work here are nice enough but you will not get your items cleaned and the price will always be raised from what they said when you dropped them off. You are basically just paying them to poorly launder something and press it.

I think that most folks that gave the poor reviews did not realize that Nob Hill cleaners is a green cleaning service (they use water only and no chemicals) so while that means that in some instances they do not remove stains that sometimes you could manage with a bottle of Zout at home — they also do not do any damage to any of your most delicate fabrics (or to the environment.) They recycle hangers and the price is the same for dropoff and pick up as it is for delivery door to door.
That’s right! They deliver and dropoff!
So I agree that they are a bit pricey. Across the street Golden Girl cleaners is actually just as pricey and they don’t do pick up and drop off. I think we are suffering San Ramon pricing.
I’ve been using this place for 5 years and I am glad that they can deliver the goods to my door regardless if I dropped it off or left it outside my door for them.

Very nicely done.
The stain was completely removed and a customer service was excellent.
I’ll be coming back soon.

Brought in nine items of fine clothing for cleaning. Items with beads were noted as needing extra care and cost. Just picked up cleaning today and found that one blouse was totally destroyed. All beads around the neckline had been broken off. On top of that, the women getting my items didn’t even mention the problem. The ruined top was hidden between items in a paper bag. I didn’t even notice until I got home and wondered what the bag was for. Big disclaimer note was attached tot he bag stating they were not responsible for beaded item damage and it was highlighted. What disappoints me the most is that no one tried to tell me about the problem or apologize. I will not be using this cleaner again, and neither should you!

This review is for their alterations. I gave them 3 dress shirts and 2 polos to alter. Since I had a good amount of clothing to be altered, they offered me a discount. If you dont want to be charged for rush alteration I would suggest you to give them it 2 – 3 weeks advanced to avoid any extra charges. Overall, they did a wonderful job and they dry cleaned the clothes for me for free as well. Do keep in mind they only take cash. Cheers!

If I could give this place zero stars I would. I visited this dry cleaners for the first time today. I was extremely disgusted with the horrible customer service they provided. The Caucasian woman at the front desk was so rude and unhelpful. Lets just say I will not be returning. They have lost my business. As a member of the chamber, I will make sure to let everyone know not to visit this business.

Expensive and did not even get the stain out nor did they have the courtesy to even tell me. When I pointed it out, they were unapologetic and refused to do anything about it.

$$$$ I absolutely do not recommend this place. They are very over priced. I left there feeling like I had been robbed. Seriously, it would have been less expensive to purchase the summer jacket for a second time. Very disappointed!!!

I’ve been bringing my dry cleaning here for years. They are consistently flexible with turn around times and my clothes are always returned on time, in good condition and without missing buttons, etc. They will even take up the hem on items, without being asked to do so, if they notice the hem is coming undone.
Yeah, I realize it may be annoying to be asked to pay cash, but credit card fees do cut into their earnings.

This is the worst cleaners I have ever experienced as far as customer service (or lack there of) and price. After spending hundreds of dollars here, I arrived to pick up a pair of pants just under $ 8. They refused to allow me to pay via credit card or debit card since it was under $ 10…seriously?! After spending so much money and having such high prices this is one of the costs of being in business. NOT worth your money, folks — epic FAIL in my book!

Impatient, expensive, abrupt. Need I say more? There are a lot of dry cleaners, try another one.

Seem to do a reasonable job, though expensive. I or my wife usually bring in a lot of clothes at one time. However, I needed a single shirt dry cleaned, and went to pick it up today and upon trying to use my debit card was shown the sign on the wall «$ 10 minimum for credit card». Seriously, way to piss off a regular customer, Went to Safeway, bought something, got cash, and went back to get my shirt. I hope saving that 25 of 50 cents was worth losing a regular customer. Lots of other dry cleaners. Bye Nob Hill!

Horrible customer service. I’ve been taking my suits there for a couple years. The cleaning service was never that great. I don’t know why I kept going. The first time they ruined one of my husbands suits I let it go (even though they weren’t very nice about it). This time they actually streched a pair of my slacks, making them drape onto the ground even in my tallest boots. When I took them back to be fixed they were very rude and denied they did it. After altering them they’re now too short. Other things I had altered there were also always a bit off. I’ll never go back.

They are really nice, alterations have been just fine. but getting out stains FORGET it. I paid a fortune for the past two items that I needed stains removed and they couldn’t get it cleaned. I am unfortunately taking my business elsewhere before I become shabby and broke!

This place is the shittiest cleaners in town! They are extremely rude!!!

I will agree with the majority of the reviews when it has been mentioned the staff was very nice. Janice in the morning was very easy to talk to. I swear she was a Philly gal but I missed by 50 miles. For most people, being at work at 7 a.m. is a stretch. This shop is right down the street from the hotel I was staying at.
I dropped off 6 shirts and requested heavy starch. I lecture all day and I like my shirts to stand up to it. Also, heavy starch was my uniform of the day way back from my Navy days. I’m kinda funny about heavy starch.
Janice was very accommodating and without hesitation offered next day service. For this I was grateful. This meant I wouldn’t be ironing shirts at dark thirty.
Next day, the shirts were ready to go and worth the 3 bucks a shirt. That is until the next morning when I determined the service I really received.
After I took the plastic wrap off, my shirts looked like they were ironed with a hot rock, if they were ironed at all. Not one molecule of starch came within 100 yards of my shirts. After 15 minutes of wear, I looked like I had slept in my shirt all night. Not the look I’d to present when I am standing up in front of my future boss.
Kudos for overnight, fast service and the early morning gal at the counter. Minus two stars for not providing the service I requested or paid for.

I brought in a blouse that had a damaged button loop, and Nob Hill Cleaners repaired and dry cleaned it in one day. My only problem with this place is the price. They seem to be a little more expensive than other cleaners I have been to, but I guess you get what you pay for. They really did a great job!

This dry cleaners is pretty awesome, they got what i needed done pretty quick. I didn’t get anything dry cleaned but I had to get a piece of clothing repaired and they did it for a pretty low cost. I was amazed at how fast they got it back to me. I believe they have an expedited service fee of 15 bucks or something but even if u get the regular service, its pretty fast.

They got a week old marinera sauce stain out of my grey cashmere sweater. They were very professional as well, but a bit pricey. They pretty much charged the normal price for San Ramon though. If it was not for the high price, I would have given them 5 stars!