San Ramon Family Dental

As part of a Kaiser extended plan I received dental coverage so I decided to not carry other dental coverage through my employer. Big mistake. Limited options.
SR Family Dental took some x-​rays and did a check of my teeth before doing the fastest teeth cleaning I have ever experienced. It was no more than five or so minutes. I was shocked. I asked them about that and was told that they did not use dental hygienists.
That was the first and last time I went there. I contacted my old dentist and explained that I did not have coverage and they offered me a very reasonable charge to have my teeth cleaned professionally.
This year (2016) I enrolled in dental coverage thru my company so that I can use my old dentist.

I had similar experience of disrespect and coldness from Dr. khanna. She is completely not friendly not caring. Very cold and rude to her patients. I have never felt less important or brother to someone I am paying money to?!

After the lil shop of horrors I’ve had to endure with another dentis office… (see previous reviews) I love this place and love the staff as well. Very very honest about what they can, will and will not do. That’s one of the things I love about them.

I’m not even sure where to start, but here goes… I’ve had plenty of bad experiences with dentists, but I’ve recently overcome most of it. I had a great dentist in southern CA who did a lot of great work, and I dearly miss that office.
Back to SRFD. The service I received at the front was not friendly or welcoming. The dentist wouldn’t clean my teeth because of some pain I was feeling on two old root canals (from over 10 years ago). A previous dentist, before I moved to the bay area, told me that my gums were shrinking back from the crowns because I appear to have an allergy to the metal (s) used in the crown. Dr. Khanna did not agree with the assessment and sent me to an endodontist (Dr. Tarm at Tri-​Valley Endo, who is wonderful). The endodontist did some checks for the pain and ended up redoing both root canals.
I returned to Dr. Khanna to receive updated fillings to plug in the crowns. When I mentioned it hurt, I was essentially told to hush and it’d be fine soon enough.
Dr. Khanna refused to clean my teeth, but at least one of the receipts I received indicated that she billed my insurance for it.
The front office was also inconsistent with how much it would cost to have the filling replaced and charged me two very different amounts. On the bright side, they didn’t ask for the $ 200 they supposedly didn’t charge me for the first time around.
When I asked Dr. Khanna if she would investigate the ongoing sensitivity with the two recently redone root canals, she said she could… if I wanted… but my insurance would in no way approve getting different/​new crowns. She asked where I worked, which insurance options were available, and specifically told me which insurance to buy up to when the next open enrollment rolled around, and indicated she’d look into it then. I felt something was, well, off. My insurance choice is my choice, and I didn’t ask her for her advice on the insurance. I wanted to know more about the ongoing pain and sensitivity.
So I will be going to a different dentist.

After nearly a year of not being able to floss due to being pregnant (my gums would bleed so much It looked like someone punched me in the mouth), I was in real need of a good cleaning. Angie gave me one of the most thorough yet gentle cleanings I’ve ever had. She really paid attention to each tooth and got ALL of the plaque off without hurting my gums or teeth. My teeth look and feel great! This was exactly what I needed to get back on track with my dental care. I have never been disappointed with San Ramon Family Dental!

The teeth cleaning my sons and I received were great, really liked the hygienists we’ve all had. My problem occurred with a visit this morning. I dropped my 17 year old son off for a teeth cleaning appointment I booked on the phone. When I spoke with the receptionist to book the cleaning appointment she told me my son also needed x-​rays. I said that was fine. I dropped my son off (again, he is 17), went across the street for 10 minutes to return something, came back, spent more than 10 minutes looking for a parking space and came into the office. It was now 25 minutes after I dropped him off. No receptionist. I waited 10 more minutes for her to come back to her desk. Apparently my son tried calling me because he was told they needed my permission for the appointment. I had forgotten my cell phone at home and because I was unreachable they didn’t do anything with him (god forbid anyone is ever without a cell phone in this world today!), nor did they try calling his father. I was quite upset since I had booked the appointment, told her on the phone x-​rays were fine, etc. but because he is a minor (although he is almost 18) I need to take him in to say «hey, you can clean and x-​ray him). I unfortunately raised my voice because not once did she say «I’m sorry», all I got was «our policy is this and that.» I said when I booked the appointment she should have said I needed to come in to authorize treatment (I guess I’m a bad mommy because I didn’t come in with my son). My son has gone to other routine doctor’s appointments without me (he can drive himself there). If it is some big office visit, or something of concern, I of course go in with him, but a routine cleaning and x-​rays I thought surely he could walk in the door by himself and start treatment and I’d be in to pay for it. They went ahead and squeezed him in for the cleaning. About 10 minutes after he’d gone in for the cleaning the dentist came out. Not once did she apologize for what had happened, but again gave me the «our policy is this and that. .. liability issues without parent present…» She then asked if I still wanted his teeth cleaned, despite the fact that he’d gone back there 10 minutes ago. I said yes, I’d hoped they’d already gotten started since that is why we were there. I can understand their rule about a parent «giving permission” – and I assume when they tried calling me that permission given over the phone is sufficient (although I’m confused as to why my booking the appointment – confirming the plans for x-​rays, etc. isn’t «permission»). They should tell you when you book the appointment that you must come in with the minor or be readily available by telephone to great permission for treatment. I can understand the need to go in if there is something extraordinary that needs to be done or the minor is a small child, but he’s 17 years old, just shy of 18. When I went to pay the bill for the cleaning/​x-​rays, I was told that they would be sending in the paperwork to my insurance to transfer the entire family to another dental facility. They no longer wanted to treat us! I guess they thought I was unworthy of them because I happened to get upset over this – and my family had been going to them for 2 years. Looking back I could have reacted with far less anger and spoken a little less loudly, but I was upset. I think that if an immediate apology had been given rather than «it is our policy» or «it is normal procedure to,» or perhaps «I’m sorry this happened, how can we make it up to you?» I would have shut up and been fine with it. But neither the receptionist nor the dentist apologized – they just looked at me with annoyance. Lesson learned – never just drop son off for an appointment anywhere, no matter how minor. Find a way to attach my cell phone to my hip, because the world can’t revolve without cell phones today.
****As a further note – I realized later after speaking with my son at home, that they did not want «authorization for treatment» over the phone, they wanted an actual parent present at the facility. I believe his arose because my 20 year old son went in for cleaning/​x-​rays four days ago (on his own – he is an adult) and I spoke with the receptionist over the phone at the time and said I’d pay his co-​pay along with my younger son’s when younger son came in. I now believe that they were not completely honest with me about «we can’t do treatment without parent here because he is a minor.» I think they wanted to make sure I was going to be there to pay the two co-​pays. My own appointment for cleaning was to be Friday (today is Monday) – if they were concerned about payment they could have asked for it before they cleaned my teeth. I’ve always paid immediately after services rendered and never been treated like this.

I’m sorry but I cannot give a good review for this dentist.
A couple of people seem to have left good review because of the free «whitening» treatment. However, the «gentle», «caring», «friendly» and/​or «personable» TALK is NOT the same as a good DENTAL TREATMENT.
I came to this dentist twice with my daughter last year and this year. Both times she took about only 2 min. to clean my teeth. Their job was extremely sloppy and even after their cleaning, I felt plaque everywhere on/​between my teeth. For the second time I told the hygienist and Dr. Khanna to remove the plague on/​between my teeth (do I have to tell them?). Upon my request Dr. Khanna quickly scraped plaque but ONLY between my 6 bottom front teeth. I can feel the plaque evertime I floss my teeth… even between the 6 bottom front teeth.
(My husband also has a bad experience. He will write his experience here by himself.)
We won’t be back to San Ramon Family Dental for sure…

Money leeching dental office! Barely looked at my teeth, literally a few seconds, the doctor had the receptionist come and tell me that I needed more to be done for more $. After a horrible quick 3 minute floss and rinse I was told to leave. Fantastic — waste my day and left me frustrated with a «cleaning».

Dentist office is clean and I was able to get an appointment very quick. The dental hygienist who did my cleaning was so nice and personable and made me feel comfortable. Since I was a first time patient they allowed me to get whitening trays for FREE!

Of all my dental experiences in my life, I will definitely say I have finally found MY dentist. I have had three dental appointments with Dr. Khanna and she is wonderful! I’m not a big going to the dentist fan either. The office is very nice and Kayla, her assistant, is very sweet and professional also.
Dr. Khanna is very thorough and she explains EVERYTHING in detail about what she needs to do. I recently had to have a crown done (my first one). The whole experience was great. I was scared to death when she told me my tooth was cracked and that I needed to get this crown. I didn’t feel a thing… I was very numb. They also use a sonic cleaning system in the office which is nice.
If you want a great dentist, go see Dr. Khanna. :-)