Walgreens

I’ve been going to this Walgreens for a few years now and have had consistently positive experiences with the store overall including quality 1-​hour photo prints and pharmacy services.
I was surprised to see some of the past pharmacy reviews given I’ve had really great, friendly service from the staff and some of their suggestions have even saved me money!

Pharmacy department is the worse. I dread every month I have to come here for my pick up. They do not greet or acknowledge customers in line. Looking forward to moving out of the area so I can have a new pharmacy.

My experience with the pharmacy staff has been challenging. Staff is very slow and rude. During my last visit, I stood at the «corner of happy and healthy» waiting for someone to call me up. Waited for 15 mins while they filled prescriptions before they called me. When I question the wait, the lady told me that she had not looked up. Why have a line that starts 10 feet from the counter if they don’t bother to look up. Unfortunately, this is the closest Walgreens and cvs is not much better.

Called in today asking if they had the product, copper fit, the women that answered the phone not only told me they carried the brand, but multiple of the products that I needed in that brand. Yet when I went in to get the product in the store they not only didn’t not have the brand copper fit, they had no compression sleeves AT ALL. I am VERY disappointed and angry! Even though they were very apologetic, that should never happen!

there were few wines on the shelf. more were in a basket. no 22 oz. microbrews only ⁶⁄₁₂ paks beer. meds not cheap here
buys: house peanuts (.99)
notes:
–clean store, high prices.

Always come to this Walgreens when we need a case of bottled water, It sounds weird but it’s the cheapest place to get it. $ 2.99 for their brand for the case. Not to bad compared to some of the other brands at $ 5.99 for the same amount of water!

Phoned the pharmacy twice and had to wait 45 minutes and finally gave up in disgust.

Understaffed pharmacy equals terrible service. Maybe they are using the Walmart system of no service?
I am waiting for pain medication for wife called in hours ago. They had me come back. Still not ready. Easy to see why rated at bottom in CR survey. Will look for new pharmacy.

The pharmacy staff and pharmacist are so dis compassionate. My sister is going into a hospice facility and the hospice nurse said we needed to verify my sisters medication. This is a normal procedure. They were extremely rude to myself and the hospice nurse. Even after the nurse spoke to the pharmacist they were giving her a hard time. After being treated so rudely we went to CVS on Alcosta and dealt with the pharmacist there Barton he was gracious and caring!

This pharmacy is so busy and so understaff it’s ridiculous! There’s a line of at least 5 people and they are all overwhelmed in the back, they want «me» to call my doctor, my insurance etc instead of doing their job. The 1 start it’s only for the nice pharmacist she seem she care, ugh never coming back to this place !

Pharmacy is horrible! They say a few minutes but I’ve been sitting here for a half hour so far. Get your stuff together!!!

pathetic staff, especially the lady at the photo processing. She ruined my kids project by blanking out the 35 mm film –total disaster. They should SHUT DOWN the photo shop here, and fire the clerk. She offered $ 10 GC for her mistake but never cared to do the due diligence at her end.
PLEASE AVOID TILL THE PEST LEAVES THIS SHOP

This place has the worst pharmacy ever! Every time I go I spend at LEAST 20 minutes just to pick up a script. They need to get faster/​more efficient workers. I go here because I’m a travel nurse and there are walgreens everywhere but this has been the worst!

Wish I could give this Walgreens a lower rating. After using them for over a year I can honestly say they have the worst customer service I’ve ever known. Both in person and on the phone if they bother to answer their phone at all. I’m done with Walgreens San Ramon moving my meds to CVS as I write this. They managed to answer the phone after a few minutes and have much better in person service. I’m running late for work but thought it was worth it to take the time to write this. 998% of my reviews are positive. Honestly I consistently hate in store and over phone dealings with the pharmacy Walgreens San Ramon at Alcosta.

The wife needed beauty products so I came here and found them. I have also been here to pick up OTC medicine too. It is even a great place for snacks.

Reasonable pricing, plenty of parking, the service is hit or miss, but the store is clean and well stocked. The only issue i ever had here was a personal, borderline inappropriate, remark about what I was purchasing. We are all entitled to our opinions, but no one wants to feel judged. That was only once though, and I have since returned with no further issue.
Place is A-​OK… nothing beyond that.

The drug store here is decent, with a very good selection, although prices are a bit on the high side for non– sale items. The store appears a bit disorganized, however.
The pharmacy here is an absolute disaster. While the guy who has generally taken my prescriptions and processes the insurance info seems very competent, the people who fill the meds are a bit of a mess.
Example: at my last visit, I brought in my Rx at 2:30 PM on week day. You’d think they wouldn’t be that busy, and I was the only customer there in person. I was told it would take 45 minutes, which I thought was a bit long, but I understood they might have call in and Internet orders to process.
Although I was ill and had a high fever, I decided to wait in my car, since it would take me a half hour for the round trip home and back. A full two and a half hours later, I’m still there, and they tell me the med I need is not in stock, and my insurance won’t pay for what they do have.
Why did it take so long for them to figure this out? The waiting area is now filled with vocal, irate, customers whose orders are now long past due. I just tell the pharm tech I’ll take what they have in stock and begrudgingly shell out over $ 80 just to go home and recuperate. All this and only 3 hours of my time wasted!
Unfortunately, this is not an isolated experience at this location. I’ve had much better experience at the Danville location and will go there for my prescriptions from now on, even though it’s a little out of my way.

I was going to this Walgreens to fill my prescription for almost a year because I didn’t know any better. Thank goodness they dumped me at the beginning of this year and I started to go to Lucky next door and started getting treated like a human being! I should have switched sooner!!!
I always pre-​ordered my prescription and they would call me when it was ready for pick-​up. However, anytime I came in, I would always have to wait for an excessive amount of time just for them to hand me my prescription. The employees are not very friendly or helpful, and they always act like I’m bothering them. They are so SLOW! It would regularly take 15 minutes just for them to give me my prescription and ring me up. I dreaded coming here every month because it was so frustrating.
I’m never going here again for anything.

My family used to use this Walgreens as our primary drug store for prescriptions, but after about a year of increasingly poor service at the pharmacy counter, we switched to Luckys a couple of doors over based on the attentive assistance their staff provided with a refill issue that Walgreens more or less shrugged off. We never looked back and, having very little use otherwise for a drug store, we didn’t have much occasion to return.
Then, a couple of weeks ago I took a picture of my daughter on her second birthday; we used Snapfish to upload the photo and selected Walgreens as our pick-​up and processing location since it was close and convenient. We were only getting the one shot printed (we don’t have much need for printed photos these days) because we were including them with the thank-​you cards for the birthday gifts.
By happenstance I ended up being the one to pick up the prints even though that’s usually the kind of errand my wife would run, but I was surprised when I inquired about the pictures: They had been set off to the side (i.e. not in the alphabetized buckets of ready orders) with a note saying they needed a release from the photographer. At first I thought it was kind of funny because I was the photographer, but after several minutes of debate with the clerk, it got pretty annoying. I asked several times if there was anything I could do to verify I in fact owned the copyright on the photos but she just kept saying they looked «too professional» and told me I needed to come back the next day to speak to a manager.
It turns out this isn’t an uncommon practice, done to limit liability for reproducing copyrighted work (don’t get me started on copyright laws), but the anti-​consumer annoyance also occurring at Wal-​Mart doesn’t exactly ease the sting of having to waste time just to get some simple pictures. Apparently there are certain things that get a photo flagged as a possible professional job (which have little do do with quality, despite was I was told): Single poses repeated over a number of different print sizes, solid color backdrops (In this case it was a closely cropped image taken on an oversized armchair); and/​or posed, non-​candid images with props.
And the crux of this issue was a training oversight: There is a standard copyright release form any customer can sign that the original clerk was not aware of which she could have given me and I eventually filled out to get my pictures. But the worst part was, after all this hassle, two trips to the store, at least an hour wasted on the phone and some pretty unhelpful employees, the pictures were badly cropped beyond the original photo’s cropping and of poor print quality. I ended up paying a bit more at Wolf Camera a few blocks down San Ramon Valley Boulevard in Dublin and got fantastic pictures from friendly and well-​informed staff in about 15 minutes.
I can’t speak for the rest of the store, but the two departments I’d ever have cause to use have been bad to terrible and I won’t be back, not with such better alternatives nearby.

I know… Wallgreens, very pedestrian!
But hubby uses this certain face wash… and no one seems to have it these days. Getting attached to a retail product can pose a great deal of uncertainty.
He was able to locate the product online… and then we picked it up on errand day.
He will probably order it online the next time, as the price was better, and with no shipping charges that is a better deal.
The store in general is well lit, and stocked with the kinds of stuff they have. I did get two household items that cost no more than Target, but in general there is not much for me here.