Lupita G Fernandez and Associates

I was very disappointed by the lack of professionalism, especially since my parents highly recommended Lupita Fernandez. I don’t understand why Mrs. Fernandez makes potential customers book appointments if she’s not going to respect their time. I called in advance to schedule an appointment on Tuesday, October 20^th at 4pm. I drove from downtown after work all the way to San Ysidro and made it to the office on time. 3:59pm to be exact. The receptionist kindly greeted me and confirmed my appointment. She walked over to Lupita who was on the computer, but with no client. Lupita didn’t have the courtesy to acknowledge me, nor to humbly ask if I can wait a couple of more minutes for her. All I know is that the receptionist told me it would be a few minutes when in reality I waited at least 20 minutes and Lupita Fernandez never saw me. Throughout the duration of my wait I could the see the look on the receptionist’s face, she seemed worried and uncomfortable as she glanced at me and then at Lupita. I ended up walking out of the office feeling undervalued as a potential customer, and robbed of my time.
So the moral of the story is, expect to wait a long time if you plan on seeing Lupita Fernandez, or expect not to be seen.

Great customer service, amazing experience, they really want to help you. Nice ambiance makes you feel comfortable and like you could open up.

I have been coming here for years because of the great service I receive. The staff here is always friendly and the prices are reasonable. They really do take care of their customers.

Great Place for tax season! Not outrageously expensive like H&R Block. Been doing my 1040 here for years. Highly recommend.