Aubuchon Hardware

We have shopped at this store for years and I have found Dale and his staff to be very helpful. They always remind you to get credit on your rewards card and they do a great job mixing paints and cutting window shades to size. This store is everything that you would expect from a neighborhood hardware store. Since they have expanded the store, the selection and display areas are much better. I look forward to many more years of shopping here.

I’ve gone here a handful of times or so in the last year, and I’ve been polite and courteous every time, and I get nothing but empty customer service. The first time I got a gas can and an axe before a hurricane, and I was questioned like it was an Law and Order episode. (Axe is great, I’ve been clearing dead trees ever since).
Sure they ask me what I’m looking for, but when ever I’ve tried to explain, it’s like I’ve somehow burdened them, and today got a sarcastic response. I’m sorry, when I buy flashlights, gas cans, seeds, light bulbs or yard tools, the bare minimum you could provide is a positive attitude, I’m simply someone taking advantage of the convenient location, but at this point I’m willing to drive a little further to avoid people bitter in their career path.
I understand there’s the regulars that either actively get supplies for their business or come in more, but I’ve been there as a customer, and it’s not going to happen again because I never leave there feeling like I should have been there in the first place, so I guess it’s a non-​issue. Don’t have what I’m looking for? Try looking in to where I could find it instead of making an unintelligent and sarcastic joke about you not carrying it. I had to tell them where I would look next.