Kaiser Permanente Glenlake Comprehensive Specialty Center

Very efficient, clean and hospitable. KP is very efficient, has great electronic records system so any doc or nurse knows your history. We’ve been with them for 27 years and would not change for all the tea in China. Recent centralization of check in leads to some longer queues but small price to pay for efficient and very competent service. No wonder KP is about the only 5-​star rated health plan for Medicare

I’ve written about KP before.
Unfortunately, not much has changed. We generally like the staff and the facilities, but getting timely medical care is a real challenge, especially when it comes to the in-​house specialty departments. Primary Care Physician? Maybe we see him once a year (annual physical). The waits are too long.
After complaining to Member Services about the impossibility of making a timely appointment with anyone in the opthamology staff, the individual I talked with said she would try. When she called back, she said I was right. There was a minimum of a two-​month wait!
Life always throws you curves, so you should always have a Plan B. Unfortunately, with KP, there isn’t one. You either pay for and wait months for specialty care, or you «double pay» by going totally out of system.
My wife had an eye infection, but couldn’t get in to see a specialist timely. So she went to two different KP doctors over a 2.5-week period, who prescribed two different medicines, neither of which seemed to help. Finally she got an appointment, showed up on time and waited over an hour. The specialty doctor told her to stop the other medicines and revert to an artificial tears like substance, etc. Not sure any progress was mde.
Earlier, when I put in a complaint about the lack of timely service, I actually got a letter from Customer Service. It came in an evelope with a glassine window (so you knew it was «personal»), it was addressed to my full first and last name (as in Dear Mr. Bill Smith. .. but who does this anyway?) and it wasn’t signed. So much for the personal touch. I also wrote a real letter to one of the KP executives in Ga., but will be surprised to get a response. Yet, I remain hopeful.
Now I’m wondering who KP is using as a medical business model. I hope it isn’t the VA!

What in the world has happened to this place? I’ve been here many times through the years. It had always been nice, professional, comfortable. Today… it’s like being in a third world country. It’s filthy… the walls, floors, rest rooms, exam rooms. The furniture and carpet are mis matched and falling apart. Signage is horrendous. Every trash can I’ve seen, trash, medical, etc is overflowing. There are un-​repaired holes in the walls. Unbelievable. Its not a hut in the jungle… but it’s no place to conduct business… not to mention the business of wellness. Disgusting. I need a shower as soon as I leave here.

I went to the Kaiser facility that they offer for members to get a colonoscopy done. I was helped by a young dr that was fresh out of medical school. Long story short I ended up in the hospital for two weeks and had to get the procedure done again at Northside hospital, Kaiser does not want to pick up the tab for what has been called clear cut malpractice by several lawyers. Im out earnings and medical bills. I bled for days and had to get a blood transfusion and got 5 more clamps put in the second operation.. I advise you go elsewhere to get the procedure done. Its said there is a 1 in 200 chance of complications of a colonoscopy… If they took my healthcare seriously I wouldn’t have landed in the hospital to get the procedure done again. Kaiser did not allow me access to the facility clinic or doctor when I was first having complications… that put me in jeapardy… Take your health seriously and go elsewhere.

Refused post-​surgery bone pin removal, for broken wrists, because they messed up some paperwork or something. Unbelievable. The bone pins have to come out on time or they can do damage. I had all my Kaiser appointment, checkup, and surgery paperwork/​dates with me. Including this bone pin removal appointment. They flat our refused necessary medical care because of some paperwork clearing, and this is months after surgery. I talked my way up the hospital administrator, and she refused as well. What can I do, it has to be done, today! It’s not like you can get bone pins removed at a walk in clinic. Man, Kaiser screwed me over.

Clean, organized and efficient. It is definitely not the plushest doctors office or hospital facility, but you will get well looked after here. They do well sticking to appointment times, pharmacy wait is always short, test results come back in just hours not weeks, and they have broad opening hours. Referrals to specialists are fast and efficient, too. They have a great website so you feel in control of your own healthcare.

Most of the physicians and RNs are good, the rest of staff and call centers are mediocre to terrible at performing their jobs and many of are also very rude (bad attitude). You will not «Thrive» dealing with these people. You get less than you pay for at Kaiser Permanete in GA.
Avoid them !

We just went for our first visit and the experience was beyond my expectations. We were greeted by a friendly receptionists who was quite gracious. We were called back by the nursing staff within 5 minutes of our arrival. Nursing staff was friendly and efficient. I needed camp forms completed for my 3 daughters and when I discovered I brought in the wrong forms, they printed them off the internet and had them completed for me. I was overwhelming pleased with Dr. Alderman. She was very engaging and genuinely interested in my daughters. She has an awesome bedside manner.
My only regret is that I hadn’t found this practice years ago. I have been won over.
Beautiful office space and no fees for parking!

Their CT Scan/​MRI area could use a bit of help… One time, I had to wait for an hour for the person to show up to work. (Why schedule these things for the weekends if you aren’t going to have anyone there.) Another time, I got an inexperienced and spiteful phlebotomist. (It’s a bad sign if they make you keep on squeezing the ball for two minutes so they can find a vein.)

I’ve been a Kasier member for almost 2 months, and I have to admit, I was skeptic at first, as coming from California, I had heard nothing but horror stories. However, I go here about once or twice a month to see a counselor and a nurse and they are amazing. If you are stuggling with mental health issues, come here — they are understanding and absolutely wonderful!