Thomas Eye Group

As soon as I walked in I was blown away by the technology they use. They have computers with which patients can check in and pay before ever having to speak with an actual person! Although it was my first time going there, I was able to figure everything out with no complications. The technicians as well as Dr. Cobb were absolutely wonderful. I was pretty clueless because this was my first visit to an ophthalmologist, but they were very kind and extremely helpful. I was rather terrified to have my eyeball messed with, but everyone was very gentle. Dr. Cobb prescribed me eye drops that just about had me back to normal after the first dose! I will definitely be returning to Thomas Eye Group in the future.

I was shocked to read the poor reviews that mostly complained about the time being excessive at the appointment. Suggest those involved procure concierge medicine wherein you pay the physician direct with no insurance involved. When I have an appointment, I spend less than 5 minutes in the waiting. My physician has a total of 240 active patients and I have his direct cell number.
Next, I did not find Dr. Blasberg to be a «crackpot» and he has been practicing for a long time and was very informative concerning the findings from the eye exam and the suggested options for correction. Emory is an excellent teaching facility and he graduated from same.

My little girl (17 months) has seen Dr. Stephen Lipsky on several occasions and has had two surgeries with him to correct tear duct obstructions. I cannot say enough good things about Dr. Lipsky — truly the kindest physician that I have ever encountered. He took his time with us, fully explained my daughter’s condition and was incredibly sensitive to the fact that it is very scary to have your child undergo any sort of surgery. Each time I have seen Dr. Lipsky, he has shaken my hand and truly taken his time to make sure my daughter was properly diagnosed and cared for. Lastly, he went out of his way to call me the evening of my daughter’s second surgery to make sure she was doing well (at 9pm). You absolutely cannot find better expertise or bedside manor than that of Dr. Lipsky. He is what every doctor should strive to be like.

So my husband raved about how he loves getting his eye exams at Thomas Eye Group. I however was not impressed. My issue was mainly with how screwed up they had my name in the system, the wrong coverage for the insurance etc. Then once I left the facility to go order my contacts they gave me the wrong prescription as well. I will never go back there again.

I have visited Thomas Eye Group’s Sandy Spring branch couple of times and they have good doctors. Unfortunately they have the worst staff you could imagine at this location.
First time I had wait about an hour before seeing the doctor. Expect zero politeness.
Second time I left this place after listening to the most arrogant response from one of the receptionist manager about my insurance coverage. They really need some help on how to treat customers.
Funny to see comments from other users about complimentary valet parking!!! Seems like paid comments lol…

Used to like this place but after waiting over an hour to be seen for a general exam I’ll be looking elsewhere for a new eye doctor. They obviously overbook time slots and could care less about their patients needs or time.

I needed to update my glasses and thought the service has to match the impressive exterior of this eye facility. Well, the service did not meet my expectations. The staff and doctor were overworked and needed some expresso shots. Maybe they book too many appointments per hour or they have an internal communication issue. Checking out with them was too complicated because they did not understand my vision insurance.
After my 3 hours fiasco with Thomas Eye Group, I called another clinic, Eye Elements, to have them update me with my contact lens prescription. They were easy, efficient, and very pleasant to work with.

This place is awesome! Complimentary Valet Parking. State-​of-​the-​art facilities and the kindest staff. They check you in and escort you to the waiting room, escort you to check out, and just really treat you very well. I felt like I should have been dressed up more to be there. LOL.
Dr. Dana Wallace is a life-​saver. She took us in as an emergency appointment when the BF had a piece of metal in his eye. She is very thorough and professional and took the time to answer all the questions that we had.
If you’re looking for a great eye care facility, this is the one.

Our first visit was great. We were taken back in a timely manner. The kid area was a nice bonus. My daughter loved watching Ice Age as we waited. The staff was very friendly and knowledgeable. Felt very comfortable with Dr. Berland. The entire team caters to children extremely well.

The office was run professionally, everyone was in the know about why I was there and what to do with me. Super friendly staff. Great bed side manner. Highly recommend this location

A busy practice but never too busy for individual attention. I have complete confidence trusting my eyesight to them.

I take my elderly mother here. The doctors themselves have five star skills, some of the best in the city. But this office has a chronic problem with running late for appointments. Not just an occasional bad day. I mean ridiculously late every single time, without fail, for years now. We actually sat in the waiting room more than two hours for a five minute procedure recently. If it was me, I’d never go back. Atlanta has other good eye doctors. But it’s too hard to start over elsewhere with my mother at this stage of her life. Just set your expectations accordingly if you pick these doctors.

If you can go somewhere else, then go somewhere else.
At first I thought I really liked this place because of the streamlined check-​in system and fancy décor, but after waiting two hours for my appointment, I had enough.
My doctor (McClusky) seemed impatient and annoyed whenever I asked questions, and I had many questions because I did not know why I, being only 23, had a central retinal vein occlusion. She seemed more focused on giving me the expensive eye injections so she could pocket the insurance money.
I also wonder about the competency of their nurses. The first time I had an eye injection, the assistant did not rub enough lidocaine gel on my eyeball, and the injection hurt so much that I could not function for the rest of the day.
As a contrast to this experience, my last eye doctor was much more invested in my health and took time to explain things to me, and I never felt the slightest of pain during the injections. That was at Omni Eye Group.
The only reason I switched over to them was because my old eye doctor was no longer in-​network when I switched insurance plans. I am grateful that they were able to treat my problem, but I still feel like my problem could have been treated much better if I had a less apathetic doctor. It doesn’t matter how pretty your couches are, if you are a healthcare company treating your patients should be first priority.
Also, almost every time I came to this Dunwoody location I have had to wait an hour and a half or more to see the doctor. So if you have the option to, avoid Thomas Eye group.

I used to tell my coworkers about this location and even my coworker who needs his lasik redone again i took pics of the new facility to show him and tell him to go there for his new lasik. But after me and my daughter went in for exams and pain my daughter was feeling in her eye, she was telling him how she was feeling about her eye and Dr. Blasberg was interrupting her consistently saying no you can feel pain in the other eye from this eye and sounding very condescending. He didn’t let her explain the best a non medical person can explain and made her feel as if she was making it up and i felt the same way. He literally told her to IGNORE the eye pain that they get people in the office all the time with unexplained eye pain. HUH… IGNORE THE PAIN? What professional does that, if he can’t explain the problem ignoring it is not the answer. If anything he should have told her to follow up with her primary. Her eye is still sore and she is not comfortable nor am I with the diagnoses of IGNORE. He was fast about getting us in and out and didn’t seem to care about our comfort. In addition while i was expecting to pay my co pay I was charged with an additional $ 70 a piece for the both of us for retraction, being $ 140 bill instead of $ 50. Retraction is the reading of our old glasses to get the old prescription and neither of us knew it was being done. No one said we are doing this it’s going to be extra and it’s not covered with insurance none of that! I had the prescriptions with me i could have gave them that they didn’t have to read our glasses this pissed me off royally. I would not recommend such deceitful people. It’s like a Grady of eye doctors trying to rotate as many people in and out as fast as possible! I’ll tell BCBS how i feel about them as well.
This was my second visit to Thomas eye group, I arrived on time but waited like 30 minutes to finally be seen, we were taken and seen by an assistant dilated then sat back in the waiting room to wait more for Blasberg who was just unsympathetic. He should not be at this eye group he is giving them a bad rap, not sure if they all act like this promoting his behavior. There seems to be little to no human interactions from beginning to end, you even have to sign yourself in scanning your id and insurance card at the kiosk. We were just walked out with no instruction about how long our eyes are going to be dilated or glasses nothing. Very disappointed. Was our 2^nd visit but 1^st for the new office.

I love the new location for this practice. It’s convenient with ample parking. I was seen on time and the front staff was extremely friendly and helpful. My physician’s team answers all my questions and they’re extremely nice. I see Dr. Cobb. He’s an excellent physician with a very calm and reassuring manner. My dad was blind so I want to make sure my eyes get the best care possible. I feel confident they will at Thomas Eye Group!

I have been on hold for 15 minutes. Then I was disconnected and had to call back. You also have no way to leave a message which is lovely. Your receptionist when after 25 minutes of waiting finally picked up brushed it off saying «well it’s Monday.» Okay. If that’s how you operate that’s totally okay, but this is why I’m going elsewhere.

I recently had PRK done on both eyes. For those of you who don’t know what PRK is, it’s a form of laser vision correction. You can read about it here:
. Anyway, I did my research and am glad they chose this one for my eyes because although it has a longer recovery, it also has less complications. The procedure is pretty pricey, but Dr. Carlisle is one of the best in Atlanta (if not the best). You should sign up for one of the free seminars like I did to speak directly to the doctor and staff. They also raffle off an absolutely free procedure at the end of the presentation (to be scheduled another day, of course). Depending on when you get there (early or late), they have a table full of light refreshments. Yum! All in all, I’m super glad I had my PRK procedure and would recommend it to anyone wanting to correct their vision-​especially from this office location. Everyone was nice, polite, and they fully were informative so there were no surprises. No more glasses for me… unless they are for fashion purposes only.

It was great! We had an early appointment and got caught in Atlanta rush hour traffic. I called TEG and it was no problem. Great staff. Dr. Lipsky and his team have a wonderful bedside manner. He has saved my family lots of money and helped my son to avoid serious surgery. I am so grateful.

I had been to the Thomas Eye Group more than a decade ago in Alpharetta, and never went back. I decided to give this «new» Sandy Springs location a try since my sister had a good experience and it’s close to me. I should’ve just avoided this place altogether.
My appointment was at 9:20. I got there early and checked-​in at the patient kiosk, which then told me to go to the front desk where I was directed where to wait. The wait time was much longer than it needed to be. I may have waited about 20 minutes before going in.
After the nurse/​technician got patient history, we started the eye exam. Everything was fine. Then I had to wait in the lobby again to see Dr Blasberg. Including the wait time once I was seated in an exam room, I must’ve already waited for an hour. I didn’t leave the building until 11:40. I don’t exactly understand what takes so long to wait there.
The worst part was how rude Dr Blasberg was. I have eczema and I’m going through a flare that my eyelids are puffy/​swollen. This crackpot of a doctor accused me of getting plastic surgery. He was extremely rude and it made me feel worse than I was already feeling. Adding insult to injury was that he didn’t even provide me any guidance on how to get my glasses after my exam was done.
I’ve filed a complaint with the group and am seeking a refund. I’m covered by medical and vision insurance, but it really stinks that this office is probably going to make a claim with my insurance companies.
Stay away and find another optometrist elsewhere.

I wasn’t too pleased with the humanless kiosks but it was kinda cool and the attendant kept them clean. The office was brand new and really nice… cool too for that Hotlanta city. Their free WiFi rocks too!