Cote’s Mechanical

These guys are wonderful. They are knowledgeable, show up when they say they will and have come out after hours without hesitation to fix our geo thermal system. Craig rocks.

So I have an annual maintenance agreement with Cote’s after they installed my system four years ago. Last evening I noticed that the A/​C was blowing air, but it didn’t seem to be too cool and went outside and sure enough the outside unit was off. I’ve had this problem with my previous unit and it was a capacitor that failed. I called first thing this morning and because I have the maintenance agreement they bumped me to the head of the line and had someone out between 10 – 1 to fix. An easy 15 minute fix and the A/​C was blowing cold air again. Thanks for the quick and courteous response to getting the A/​C blowing again in these 100 degree temps!!!

I’m amazed that the reviews for this garbage company are available online yet not on the application!
The company is either completely incompetent or lacks any idea on doing customer service well.
I had an air conditioner go out overnight Thursday. I called American Home Shield as soon as I got up as I found the unit was not functional. They were polite enough to commit someone that morning. In the mean time, I found that the breaker for the AC unit was popped. When I tried to reset it, I found that it had had a mechanical failure. While this is EXTREMELY uncommon, it can happen.
The tech arrived and had no idea of what brand of breajer this was. (A 5 minute search on the internet showed that it was an Eliott C type 35VA) So the repair guy asked if he could put a 30VA from my dryer in it’s place. He did and left. No diagnosis was done on WHY said breaker fould fail. Hours later we determined that the house was not cooling. It was popping the 30va breaker on a 5 minute basis. So, unable to source a 35va, I got ehat I could get by with. I picked up and installed a 50va breaker. This was followed with by a bang from the AC unit. I contacted Cote’s and was told that the soonest that they could get to me was late Saturday afternoon. The tech arrived and actually looked at the unit. He saw the capacitor and stated, I don’t know why this wasn’t replaced before. He put a new one in place, checked the refrigerant levels and called it good. As it was 90° in the house, I left for 2 hours to determine if the AC was cooling. I returned to find that the house was now at 95°. The unit was not functioning.
Repeated calls to all of Cote’s numbers have gone unanswered. AHS claims that they will find me a vendor today. But, that is beginning to look bleak.
I would recommend that you avoid this inept company at ALL costs. I’m already ot $ 600 in hotel costs over this. They are well known for also finding numerous «code violations» for units. The $ 600 will be compensated if we have to go to court. I guess maybe I was foolish to expect an AC company to do what THE WERE PAID TO DO!

If I could give this company no stars I would. I have AHS and my A/​C stopped working so they sent these guys to fix it. A couple days later I noticed my carpet was wet so I started looking for the source. I look up and my ceiling is wet. My husband went in to the attic and the technician cut a pipe when he was «fixing» the A/​C and my attic was flooded. I immediately called them to come fix it and they couldn’t send someone for 5 – 7 hours and advised me to turn off my A/​C. I live in Texas and this is July so it’s 100 degrees outside. I demanded they send someone now and they said they couldn’t. Never use this company!

Well as it happens, our A/​C went out on a Friday, just two days prior to the hottest day of the summer here in Plano. Our home warranty company sent Cotes. They weren’t going to be able to get out until late Sunday… but put us on a cancellation list. Sure enough, they had someone out (Thank you Jason) before three p.m. on Saturday. We have done business with them before and we have always been satisfied (we have two units in this house built in 1988). This time the diagnosis was pretty much yeeeeessss, we can fix it… but we honestly believe it’s a temporary fix and also will take a few days because of having to order the part. No way my mom could take the heat for a few days and her disability makes it difficult to go stay anywhere else for any length of time. After some research and discussion, I called Cote Wyatt and discussed it with him. Cote was very patient with my questions and did NOT push for the whole new package. That and remembering what our initial inspector when we bought the house in 2010 had said about this particular unit, we decided to just go with replacing the whole shebang (well, the big one anyway — not both). Cote had his team there there on Sunday morning ready to go! They were incredibly courteous, took a moment to be friendly to our dog so that they could come/​go as needed without freaking him out, they worked their butts off in a house that was posting 88+ on the thermostat, having to go up/​down the stairs, in and out of a tiny attic door into the attic. By early evening the downstairs was a delightfully cool — almost cold place to live!!! Before, we had to crank it down to about 69 or 70 to get cool. It has been on 73 for two full days now and it’s COOOOL. in fact, Mom asked me to move it up a degree before I left for work this morning. Aaaahhh. Thank you Cote!!! I’m already seeing the savings! Thank you to your amazing guys!

Initially after reading some of the reviews I was a little worried. I was using my American Homeshield warranty and you just never know who they will assign. We have had some good experiences with the warranty and we have had a couple of bad ones. My concerns started out with a four day delay in getting out to have my A/​C looked at. Our air went out Friday morning and they were not able to see us until Monday. Then on Monday I had no time window to start the day. then it appeared that we were forgotten and given a 5 – 7 pm window. So saying I was concerned was understatement. In the end I have to report that Houston the tech was great ! He diagnosed the problem on Monday and before noon on Wednesday we had a new blower motor installed and a cool house. So yes, I would recommend Cote’s Mechanical. Sometimes things happen but it is making it up and getting taken care of that matters.

Great company!!! Best service around. I must say that foster and his team of reps we’re very professional. I hope to be doing business with this company for a very long time. For sure recommend their service plans for your units.

I absolutely cannot recommend this place. They did a terrible job «fixing» our AC unit and we had to have a 2^nd company come out and repair the work they did.
They were more interested in selling us a new unit than fixing the old one. We do need a new unit, but I trust the IRS more than these people at this point. I will NOT be purchasing a new unit through them. I would rather use a box fan than have these people in my house again.
I’m sure their customer service is fine, but I don’t pay someone to be nice to me on the phone, I pay them to fix the air conditioner, which they made worse.

There are really not enough stars to say how much this company rocks! We sort of stumbled upon them as a happy accident. We have an American Homeshield warranty on our home in Denton, TX. Part of the agreement of our warranty mandates that you must keep your HVAC unit properly maintained in order to keep the warranty in force. One of their preferred providers is Cote’s Mechanical. We had historically used another local company, but switched over to have these guys maintain our unit. They do an incredible job, and their customer service can’t be beat.
As I sit here typing this review, my husband is on his way over to our house to meet the technician. Our compressor went this past weekend, and in the space of basically 72 hours, they were able to order and retrieve the part from the supplier and get us on the books for installation and repair.
When we go to replace the unit in a year or two, we will definitely be looking to this company to help us out with that process.
I highly recommend these folks for your A/​C maintenance and/​or repairs!
Thanks, Cote’s Mechanical!!!

These guys are off the charts. They did a great job on a house that is plagued with issues. It took them a month of 2 to 3 days a week getting just right… We all knew this was coming, but I was surprised with their customer service… 100% over the top. Highly Recommend

I have a home warranty through AHS, so we go through them for our claims. My husband put in a claim. I get a call later that day, while I am at work, TELLING me someone would be out from 1 – 4. Mind you, it is 12, and there is no way for me to get off work. I tell her no one will be at the house, and it must have been the biggest inconvenience for her. She said «you are telling me there is no way you can get home?» No, first of all, I am an hour away. Secondly, I am not allowed to leave. Then she proceeded to tell me I needed to be there the day after and what time. So again, I tell her, I am sorry but I will be at work. I am off the next day. After a long sigh, she tells me someone would have to call me later to reschedule. So we get the appointment scheduled. That day I take my dog to get groomed and if they keep her for too long, they charge a fee. So I wait until 2, when they said they would be there from 12 – 3, and I decided I have to go pick her up because they called 2 hours prior. I get a phone call at 2:20, that I miss. And then I get a call at 3:30. It is the guy saying he has waited too long for me, I made him late for 4 other appointments. He tells me there is no way he can wait, although I told him, I am 5 minutes away.
I am the customer. You should work around me, not the other way around. Go with a company that values you and your business.

This company has come to service my air conditioning unit twice. When they found out that the air conditioning coil needed to be replaced, on 7÷18÷2012, the tech stated that he would have to call my home warranty company, American Home Shield, to replace the part. I called AHS today, 07/​24/​2012 and the company has not called AHS to have the part replaced. Six days later I have no air conditioning in my house and it is HOT! I had to buy a portable air conditioner which is only used for one room. I have been inconvienienced and will make further complaints on this company.

This company was very dishonest
We had several issues while working with Cote’s Mechanical A/​C company. We have 3 A/​C units in our home. When we bought our home, only one of our A/​C units were not working. For reference purposes, we will call that particular unit, unit A. They came out to look at unit A and told us we had a leak in the coil. We arranged for them to come out and replace the coil. They came out a few days later and put in the new coil and to service the A/​C unit. The following day Unit A was only blowing out hot air and was not cooling at all. So we called and had them come out again. They recharged it and again, we had cool air for about 1 day and then it would stop working. While they were there I had them check our Honeywell Focus Pro 6000 TH6220D1028 thermostats. They said that 2 of our Honeywell thermostats were not working and they replaced 2 of them with Two (2) Seabreeze TPS12X thermostats. When they did this our A/​C unit that controls the kitchen and living areas (I will call this Unit B) would not turn off. I turned the thermostat completely off and it would still keep running. We ended up pulling the breaker. A few days later, Cote’s sent out the technician to look at it. He told us they would have to rip out our wall and completely rewire the system. It wasn’t doing this until they replaced our thermostats with the 2 Seabreeze TPS12X thermostats. We requested for them to replace the SeaBreeze thermostats with comparable Honeywell Thermostats that were originally in the home and that we were willing to even pay extra for an upgrade. I will include the email for documentation. When we did research on the SeaBreeze thermostats we found out what poor ratings they got. Trying to work with this company became extremely frustrating as one of the owners became very defensive as we caught her in several lies. She would not reply to any emails we sent, I am assuming because she did not want any documentation of the lack of customer service they provided. We went 3 weeks trying to work things out on our own with this company. Going for 3 weeks with only 1 working AC unit trying to cool our entire house was quite frustrating. What was the most frustrating was the fact that they walked off the job and left us high and dry with wires unplugged in our attic. We ended up having another company come out and look at the problems. They replaced all of our thermostats with White Roger thermostats. The Problem with Unit B was resolved immediately confirming that the thermostat was the problem and not the wiring. Unit A was misdiagnosed by Cote’s Mechanical. Our Condenser was not working properly and therefore needed to be replaced. Because our old unit was a 10 seer, the coil that Cote’s mechanical installed was useless to us. We paid over $ 900.00 for a coil that we had no use for since you can no longer buy a 10 seer unit. And we had to buy another coil to go with our new 13 seer condenser. When the 2^nd A/​C company came out, the installers told us the coil Cote’s put in was not a new coil and looked to be refurbished. I contacted Cote’s directly yesterday to give them an opportunity to make this right with us and asked for them to reimburse us for the coil that we had no use for. They declined to make things better for us and again treated me very poorly. The 2^nd company with in 1 day had all three of our A/​C units working great and were very honest with us. It just confirmed that Cote’s was in the wrong. To sum this up, I am very upset with the fact that we had to go so long with out A/​C, were lied to, problems were misdiagnosed and they made absolutely no effort to make things better for us. The main purpose for me filing this complaint is to let other consumers know what we ran into with this company. I would hate for anyone else to have to deal with the problems we dealt with.
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