A-1 Self Storage

Avoid this place at all costs!!! I recently signed a storage unit and because I’m moving purchased a bundle of 10 large boxes from them. I realized the boxes were too large so i brought it back two days later and nicely asked for an exchange to medium. The guy first said no refunds and i told him i don’t want any money back just exchange so he went to the storage n traded the 10 boxes. Upon return he said «never mind i cant do it because ill get in trouble» i pleaded with the guy and said seriously can u please help me out I’m moving and he said he’ll call his boss. He called his boss and said the receipt says no refunds or exchanges. I asked him is this how you operate a business and how you treat your customers all he can say was «I’m sorry thats what he said» i was utterly appalled at what just happened and i even saw a sign on the desk saying tell us how we’re doing on Unilocal.So here i am telling possible customers how u would be treated by this place if u want to exchange large boxes you bought for mediums. (The answer is no because your receipt says no refunds or exchanges) Im sitting in my car debating whether i should just cancel i contract and tell these people you’ve just lost a customer. This is terrible I’m speechless that in america businesses still operate like this. Guy there was the assistant manager named Jose and i asked for his boss’ name he called he said just put: «district manager»

DO NOT DO NOT DO NOT STORE HERE!!! THEY HAVE RATS!!!
we have been storing some valuable and irreplaceable stuff in a unit here and we came to check on it a couple months after storing and we can hear what is probably families of mice in the back of our unit. We have kept no food or anything like that that would attract rodents.
We asked for immediate help but they said the maintenance guy can’t be here until Monday (it’s Wednesday) to do anything about it.
I’m absolutely appalled and disgusted. I’ll update my review once we figure out how were going to handle this and see if we get any help from them. But wanted to warn people right away, you definitely do not want to store your stuff somewhere that has a rat problem.

I have no complaints with A-​1 Storage. They had all my needs, and the customer service was great. The manager Christina was very friendly and helpful. The property is well kept, clean, and very secure. I would definitely recommend this to anyone who needs storage space in the area.

I was renting space there when Elaine took over as Manager, and what a difference. She is very fair, and honest. The prices are competitive and every storage space I have ever seen is drive up. I use it for business and personal and I like that they change the access numbers regularly. Also I think its wise for them to just let people know the numbers in person, and not just anyone calling over the phone. Personally I try never to go after hours. Definitely recommend them

When I called they told me they had a special rate and I got a 8×19 for a great monthly rate. Three months later the rate goes up $ 15. Five months after that the rate goes up another $ 20. I guess these storage places figure that once you move all your stuff in there it’s a major hassle to leave and you just have to eat the rate increases. The storage unit was ok. I didn’t have any problems with security. Gate access is a little bit of a hassle because they change the code every couple of months but they don’t tell you the new code unless you ask.