Ace Duraflo Systems

On 5÷8÷07 we had the ACE DuraFlo epoxy system installed in our copper plumbing. Just recently, eight years later, we discovered a hot water leak under the slab. ACE DuraFlo said it was covered under warranty, no problem. The following day they were out to the house and made the bypass repair. The drywall patch and final repairs were completed two weeks later.
We’re amazed at how professionally ACE DuraFlo handled our warranty claim. Bill in the front office kept us informed of the process all along the way. There was never any hassle about the warranty even though the leak may have been corrosion from the outside of the pipe and unrelated to the inner epoxy lining (I guess we’ll never know on that one). They also let me choose new copper vs PEX (if you’re not familiar with PEX, it’s worth investigating it before using it).
In every way ACE DuraFlo was a pleasure to deal with. The plumbers and drywall crew were respectful, answered all our questions, clean, highly skilled and professional. We’ve had many workers in our home over the course of several projects. The ACE DuraFlo employees were top-​notch. We completely trusted them in our home.
ACE DuraFlo is a company that stands behind its product and warranty. I’m still shocked at how efficiently this warranty claim was handled. I unreservedly recommend ACE DuraFlo.

Had a complete Duraflo process completed on home in 2005. Entire system has now collapsed inside of my pipes leaving the home without water. In contacting them with contract in hand they are now saying that they think the warranty is only 5 years, even though they still advertise 10 years and now conveniently cant find the file. Even though I have the contract the warranty paperwork is separate. Less than 10 years old and I have to re-​pipe the entire home. Paid them $ 11k in 2005 for just that. This company is beyond a scam and unethical. They do not stand behind their work or their warranties.

We hired ePipe to resolve the reoccurrence of pinhole leaks in our aging copper plumbing. The process went well and they were clean and professional. The day after I noticed the outside irrigation system was not working due to decreased water flow. The flow was so limited that the heads of the sprinklers didn’t even pop up anymore. In contacting ePipe /​Ace Duraflo they sent out a technician that inspected the sprinklers and stated the flow was normal, and that the irrigation system never worked in the first place. They further made their claim by stating that the dead spots on the lawn (we have dogs and they pee a lot) were evidence that the system never worked. I have provided additional proof by taking photos of areas that show over watering (moss growth) as well as the rest of the lawn is alive (where the dogs don’t pee).
The other issues I noticed was in attempt to impress us with the shower water flow the crew removed the shower head water governors. This in the middle of California’s worst droughts in which we should all be conserving water.
The company did eventually solve both of these issues but it wasn’t without several phone calls and the dedication and assistance of our sales representative (Tommy). He continued to be our advocate and pull what strings he could within the company to help us out.
So, in summary, I have my reservations of using this company. Unfortunately the alternative of re-​piping your house is not a cheap one. Proceed with caution.

Near the expiration of our ten year warranty we experienced a slab leak in a water line that had been treated by the Ace Duraflo process. While there could have been a question as to the applicability of the warranty, they effected the appropriate repairs with a minimal amount of damage to my walls. I wish the leak had not occurred, but they did the right thing in honoring the warranty.

We recently had the e-​pipe process done on our 2900 sq ft home after discovering a slab leak under our kitchen. Instead of having a traditional plumber come and tear up our hard wood floors and then leave the house a mess (plumbers don’t put back any holes or damage they cause, they just fix the pipes), we decided to go with the non-​invasive 2 day process from Ace Duraflo. We were without water for only 1 night as opposed to dealing with a torn up downstairs while replacing the hardwood floors over a period of weeks. With 3 young children, it only made sense to go with the least invasive option. While this process is not without significant cost, it seemed that to fix the existing leak, with the bonus of preventative maintenance for the rest of the house, was well worth the investment. Why pay the cost of plumbers fixing the problem (about 20% of the ePipe cost) and then deal with the increased insurance premiums on our homeowners insurance for the life of our policy which I am certain would add up to far more than the cost of doing ePipe, and now we have no worries about leaks for a minimum of 10 years (the life of the warranty) and most likely much longer since the technology has been proven for 40 – 60 years. We were actually referred to Ace Duraflo by a former customer who had the process done 18 years ago with no complaints or issues since! I can’t say enough good things about the friendly professional workers that came to our home as well. They kept me informed about the process, laid fabric and tarps and plastic to protect our floors and carpets, and were extremely conscientious and courteous through the duration of the work. And unlike a plumber who will come in and leave holes in your walls and floors, any holes they need to put in our drywall were in the most inconspicuous places inside of cabinets, and they came back a few days after the work was finished to professionally patch all the drywall. We couldn’t be happier with our investment of having e-​Pipe done on our home and recommend this process!

After 5 copper failures in as many months, I chose Ace Duraflo to perform their E-​pipe process on my entire house.
I am very happy with both the results of the process and the crew that did the work throughout the 3-​day job. The workers were polite, conscientious and went above and to make sure I was informed and satisfied.
I feel very comfortable recommending Ace Duraflo and their E-​pipe process.

Don’t use this company. Had Ace Duraflo come to our association because we were having leaks throughout the buildings. They injected a solution that was supposed to stop the leaks. Although we no longer have leaks, the solution that they injected is coming through the pipes! We tried to contact them to stand by their warranty, but they have been unable to resolve without us getting expensive attorneys involved. Don’t use this company!