Allied Rent A Car

This place needs to be reported to BBB. They are scammers. I booked to be pick up at the one by John wayne, same company name. Couldnt find it on Unilocal,soo im writing review for this.
I booked thru priceline. Paid for collision damage. And policy stated unlimited mileage like every other car rental place.
Came there they have their own policy. Not unlimited mileage. U have to pay so much more if u go pass 150miles a day. I needed the rental to go arizona
Also they made me pay $ 30 for liability insurance a day. Even though i bought insurance thru
and also i have car ins. That covers car rental. But they won’t allow it.
ASKED TO TO TO supervisor. Nowhwere to be seen. They have 2 workers there n there were no customers. But they wont talk to priceline for me to settle it
So I cancelled them n went to AVIS. They billed me $ 86 for cancelation fee, which was not my fault whwy I cancelled.
I called them and they wont refund it. So I called my credit card company and DISPUTE IT.
GUESS WHAT ALLIED, I GOT MY REFUND THRU MY CREDIT CARD COMPANY.
I Reported them to the BBB and still waiting on my case.
IF U HAVE ISSUEA PLEASE REPORT THIS PLACE TO BBB. SO THEY DONT SCAM MORE PEOPLE. THEY Need to do business right. I have booked over 20 car rentals and never seen a rude n rip off place like this place.
TRY AVIS or other rental place.

This was the worst experience I’ve ever had with a rental car company. It doesn’t even deserve one star. No signs in Orange Co Airport or directions on how to obtain the car. Called company, they sent a van to take me across street to the Hilton Hotel, where they have a tiny little office in the back. They had my 4p reservations on their computer.
Apparently, they don’t keep cars on lot. Nothing is waiting on you. My 4p rental became an almost 6p rental, while I stood outside the hotel on the sidewalk waiting for this car. The guy that was sent to get the car around 5p, actually came back after 10 minutes because he forgot his phone. What?!? The lady even said, «You came back for your phone?» By the time he made the 30 minute round trip to their other office to get my car, it was 5:45p at his arrival with my car. This was after they tried to get me to take a huge van that they called a mini van. It sat 10 or more people. Both customer service and the agent at the office said I could either keep waiting or take this humongous van. I actually had reasons I needed a small car, for where I was going and the parking issues there. It mattered not to them. They said their responsibility was to give me a vehicle. I said then their online info is very misleading if they offer a variety of cars, but only have a huge van sitting on the lot.
Or I could wait on the curb. Not nice.
I was very upset about this whole experience. As was a lady that was waiting on that same curb when I was initially brought over from the airport. She had just gone through the same thing and said, «Good Luck!» She was fuming.
Other companies charge a few extra dollars but you are in and out in under 15 minutes. This experience was in and out under 2 hours. I was driving off the lot around 5:50p, with a reservation of 4p. And on return day? They were calling me at 2p, reminding me to bring the car back by 4p, which I reminded them they didn’t let me have a car until the poor-​planning office gave me one at 5:45p. Some other poor soul was probably standing outside on the curb waiting for my car. Shameful.

Don’t go! Super terrible customer service. The lady I talked with her attitude is super rude. If you want to go there to rent a car, you have to make sure there is no car you can rent in the world, so you can go there to rent a low quality car.

Do not ever rent from this corrupt company. They are a scam and soooo not worth it they don’t even have any decent vehicles
Ely is who I talked to. That lady was so rude. She is the reason for this review.
Tip: better service
Less rude employees

My brother rented a Camaro convertible from there this week. Terrible customer service. Car had high mileage for a rental. It felt old. It had dents and dings. Tail light was out and they would not compensate for that. Would not rent us a good replacement. DO NOT RENT FROM THIS PLACE!!!

This place is the absolute worst. Not only do they have terrible customer service but they had the audacity to give me a car with paint splattered all over it and it reeked of cigarettes. Save your time and just go to Hertz.

I would give this place a negative star review if the option is available. I made a reservation thru kayak for unlimited miles, but when I got to the counter I was told that since I was a local resident my miles are capped at 150 per day. I reason with the reps until they finally agreed to fulfill their agreement obligation. My mistake is I didn’t check the reviews prior to making a reservation. Stay away from this place, far away!!!

Never use this company. They charged my acct an extra $ 200 for incidentals then did not reimburse me after the rental car was returned.

DO NOT RENT!!! Paying more with another company will cost less in the end! Many hidden charges that could easily be communicated at desk, especially about tolls in California! I was blamed for not knowing I needed a transponder on the car. I’m an out of town guest, but they easily want to shove purchasing insurance you don’t need down your throat! It’s their car. Every other company I have used already had transponders on their cars. This place should be shut down! I didn’t get the car I originally asked for either and it was smaller than I wanted and was dirty inside with many dents! I should have listened when I had already read so many negative reviews! Shut these people down! Price gougers!

Rented a compact 1 month in advance at the Ontario location. Go to pick up the car and all they have are cargo vans. I was told too bad take the van or nothing. Also paid with a debit car and they raise the price 8.50 a day plus a 300 $ deposit. I was told call us and we might switch out your car but only if we have one, they will not hold a car for you to switch. Bait and switch and bad customer service, don’t waste your time or money on these people

Avoid this place. Unfriendly, poor customer service. Moving can be stressful enough as it is– get your uhaul from someone else.

All I can say is wow, please read !!!
Rented from orbitz from this car place, unlike all rental car places, which they are located in the airport, or off site with shuttle service, this place is located off site in a cheap hotel, 5 miles away from the Ontario airport. You have to call them, they’ll send you a mini van to pick you up.
I reserved a camry or similar for $ 50 a day. Upon arrival at the car rental /​hotel. The lady was nice, but told me we don’t have any sedans like you requested. We have a mini van left, told her I wanted a sedan like I reserved, finally, told her can u get me a suv I have a meeting in 30 min. Told me maybe called other branch found me a suv. Waited 1.5 hours missed my meeting, finally suv arrived, it was In the worst condition, filthy, and dents everywhere, it was a Jeep Patriot front end about to fall off, it needed a bad alignment needed wheels needed a tune up, very unpleasant experience. DO NOT RENT FROM THIS PLACE THEY HAVE TO BE SHUT DOWN SHAME ON YOU

The worst service ever. I made a reservation for the compact car. They didn’t say anything about they don’t have it and suddenly they just gave me a minivan. Why I need a minivan if just myself. If they told me they don’t have the car I want, I won’t even sign the contact to rent a car here. And now they tried to charge me for the cancellation fee when the fault is on them. Can’t believe how ridiculous this is.
Will never rent a car from this company.
Update: their manager mentioned that they won’t charge the cancellation fee after discussion and I just noticed they charged me for the cancellation fee from my bank account. I can’t believe they just lied in your face. What kind of company would do this!!!

Read the reviews…
TERRIBLE!
Stinky, dirty cars.
Driver was talking and texting while driving my family in the shuttle.
They do not honor cars or times promised.
Cars have mechanical problems — not safe
THE WORST!

THIS COMPANY IS THE WORST RENTAL CAR COMPANY I HAVE EVER RENTED FROM! Elly (the manager at the Main street location in Santa Ana) has consistently harassed, berated & blatantly disrespected us. Not only has she double charged us for tickets that we paid over a month ago. The rental car was due last night. She ordered the car be picked up in the middle of the night after my fiancé told her he would be in to pay the car in the morning. Is this normal practice? Do you repossess cars that are one day late? I also have a voice recording of Elly speaking to me very rude & disrespectfully while I’m asking her simple questions. I also have the invoice Elly sent me showing that she added $ 1200 in overage fees just because we were one day late. SAVE YOURSELF THE HEADACHE; NEVER RENT FROM ALLIED RENT A CAR!

Talk about terrible service right off the bat when we walked in. The guy at the front desk kept pretending to not understand anything we asked and gave us attitude. After being annoyed with his attitude for 20 mins. I finally checked Unilocal for reviews while I was standing there and understood exactly why the service was bad. This isn’t the most informational review, but whatever you do if you get bad service anywhere, check the businesses reviews so that you can cancel your reservation in time of not being charged or scammed in anyway.

Overwhelming amount of bad reviews and I give one too. They fail to maintain their website and proceeded to rent out cars that weren’t even available. When they were called they would not honor the price that was given on the website and despite getting an email from them they claim to have no record of our business. just horrible.

If there is a NEGATIVE rating I would pick that. DO NOT RENT with them. Total RIP OFF. I had to rent a car on a short notice (the night before) and reserved online. The day I had to pick up the car the rep tells me that I only have 150 miles free even though it says unlimited mileage. I was not informed that it’s only 150 miles for locals — meaning if you didn’t fly in. Info online was misleading.

I already filed a report with the Better Business Bureau. Still no response from them to the BBB. I hope they get in trouble. These people need to be shut down.
08/​21/​2013 NMBR-​Resend Complaint to Business — 2^nd Letter
08/​21/​2013 NMBR– No response to first notice to business
08/​06/​2013 Inform Business of the Complaint
08/​06/​2013 Send acknowledgement to Consumer
08/​05/​2013 Complaint Validated by BBB Operator
08/​03/​2013 Complaint Received by BBB

WARNING!!! Cars are unsafe. I rented a Jeep Patriot and returned it within the hour because the front end was so loose, I could hardly keep it in the lane above 55 miles per hour. The car also smelled like smoke even though they told me that I would be charged if I smoke in the vehicle (I’m a non-​smoker, so not an issue). When I returned the car, they offered an alternate which would not have fit all the passengers, so we parted ways after they forced me to pay one day’s rental. When I disputed the charge, the manager told the credit card company that I never had a reservation for a Jeep, that it was for a Compact car. Below is my reservation information for the Jeep from my email…
In a nutshell, their cars are unsafe, their management lies to banking authorities. DO NOT RENT FROM THEM!!!
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R E S E R V A T I O N I N F O R M A T I O N
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**Confirmation#: REY00008A2
Pickup Date: Saturday 13Jul13 02:00 PM
Return Date: Sunday 28Jul13 09:00 AM
Pickup Location: SANTA ANA, CA
Return Location: SANTA ANA, CA
Vehicle Type: CFAR JEEP PATRIOT OR SIMILAR
Guaranteed Rate: 199.99/Week, 39.99/XDay, 10.00/Hour UNL