Benefit Brow Bar at Macy’s

The last time I went to Benefit was years ago at South Coast. After a stressful year of school and neglecting my brows, I went back. Carolann was amazing! Definitely recommend her. She’s super nice and did my brows very nicely!

HEIDI is my go-​to girl for perfect eyebrows every time!!! She has been doing my eyebrows for the last two years. She is the only person that I trust to do my brows. She is very professional and very friendly. She is positively amazing and I highly recommend her.

Carol Ann is positively amazing. I’ve had my very thick eyebrows waxed by dozens of aestheticians and she is truly the best. She really listens to what you want and is super friendly. I highly recommend her.

I used to see Carolann at the Brow Bar at Macy’s Irvine Spectrum. After I found out that they closed, I tried going to 2 other brow places, but my brows looked awful. I now drive from South Orange County to make sure they are done right. Carolann is absolutely AMAZING at what she does! It is definitely worth the drive to make sure my brows are done right! :)

I came here with the first time today and luckily, I was able to be seen right away without having an appointment.
Carolann was my aesthetician, and I couldn’t be happier! She was genuinely kind, funny, and professional and walked me through the entire process. What I also loved is that she suggested an eyebrow product/​routine that would work for me, without being pushy or trying to suggest what I had no interest in.
Overall, my first experience at the Benefit Brow Bar was pretty great and I definitely plan on coming back. It sure beats getting waxed at nail salons and coming out with missing chunks of eyebrow!

Carolann is fabulous! I have been going to her for a couple of years. She was at the Macy’s at Irvine Spectrum and I followed her to Mainplace when the Spectrum store closed. She is professional, funny and always makes my brows look great!

All my favorite people keep leaving! First Adriana and now Jose! Heidi and Rachel are good though

I have always loved this place but very disappointed in the hours around Christmas. Why aren’t the hours the same as Macy’s hours?

Heidi is amazing with brows, I would recommend her to anyone! I have been growing out my brows for a month and really wanted to make sure they were more symmetrical and fuller and Heidi did just that. She went over a step by step process with me since it was my first time here and explained what I need to do by my next appointment to continue to make them fuller and more shaped. She also took the time to show me how to fill them in and make it look more natural. This is my new go to eyebrow location!

Heidi is the ONLY person I will ever trust with my eyebrows. I’ve gotten my brows done with her for about 7 years now and she’s never disappointed me.
Location: the Benefit Brow Bar is located inside of Macy’s and is easy to spot.
Costumer service: their employees change very constantly and there have been some that aren’t the most enthusiastic but lately the people I’ve seen working there have been very friendly and make sure they can help you as soon as possible
Brow service: the brow service is $ 21 which is a little pricey but totally worth it. I’ve told Heidi exactly how I like my brows and she works hard to get them to a really good shape throughout the appointments. I’ve gotten my eyebrows done at other places before and they usually make them uneven and mess them up but Heidi manages to get them back to a perfect shape. She explains what areas you shouldn’t touch and where she expects to see growth by the next time you come in.
Cleanliness: I’ve always seen that she grabs a fresh pair of tools from the cleaning solution so I say it’s clean.
All in all I definitely recommend that everyone goes to Heidi for her brows!

Got my eyebrows done by Rachel last week for my bachelorette party. She did an amazing job; they looked fantastic. She was also really friendly. It was relatively cheap considering they do a MUCH MUCH better job than when I get them done at nail salons I used to go to in the past. I will be coming here in the future.

I recently got my eyebrows tinted and waxed by Heidi and had a great experience (also got my upper lip waxed)! I would definitely recommend Heidi to anyone looking to get their eyebrows «in shape». My brows tend to be a bit sparse, so the tinting works miracles — highly recommend! I called a few days ahead to make an appointment, which i would suggest because they can get rather busy… plus it helps if you are on a tight schedule! The customer service is really good… very friendly staff! Looking forward to my next appointment. I’m definitely a HUGE Benefit fan… or should i say a Benebabe!!! :)

What can I say this place is awesome! Heidi does great on eyebrows and can’t forget about Samantha she’s awesome and great customer service! I would definitely recommend this place. Please be aware during the weekends it is busy so be patient and call ahead

I absolutely loved the work Rachel and Biz did on me. I normally get my eyebrows threaded but wanted to try a brow bar to get help with filling them in. I walked up without an appointment and the team did wonders. Rachel, who waxed my eyebrows talked me out of wanting to go thinner which I’m glad because thin eyebrows don’t look good on me. Rachel was sweet yet very honest which I appreciated. Once we were done, she passed me off to Biz who is amazing at filling in brows. I’ve spent years trying to find the right product and FINALLY I’ve found the one thanks to these ladies! While my photo does not do their work justice, I will say that this truly was the best investment. Thank you Biz and Rachel!

My review is for the brow bar services, not for the ladies and gents who do/​sell makeup.
I used to get brows done by my esthetician or at nail places. They were never consistent, rarely asked for my input on what I wanted, and sometimes the left brow didn’t match the right brow.
However, since I found the Benefit Brow Bar, my eyebrows have always been perfect (I often get compliments) and CONSISTENT. They have some technique on how they shape them, how long the brows should be, and they always get your input when you’re new until they know what you like. Seems like basic brow 101, but I had seen everything but this at all the other places. I started going to the South Coast Plaza location, but it really is crowded and parking can suck. When I moved I began going to the Main Place location which I love so much better. I moved again and now I go out of my way to go to this location.
I fully recommend Heidi or Adriana. I have been a completely satisfied customer for 3 years. An appointment is preferred but if they have an opening they try to fit in drop ins when they can. They are not pushy on the sales but can definitely help you find products if you’re looking for something.

I made an appointment 3 weeks prior to my prom day. I was given an appointment card showing my time and date. Seemed like a professional and fun place to get my makeup done!
Wrong.
I arrive 10 minutes prior to my time scheduled and I was told that they were behind on appointments because of last minute cancellations. Okay? I waited 15 minutes and was then informed that the girl assigned to do my makeup was no where to be found. Excuse me?! If she knew she had an appointment scheduled why is she not here? I was irritated and a little mad at this point.
On top of that, there were people crowding around the makeup counters due to the staffs lack of time management.
As I continued to wait even more I witnessed one mom come back and request to speak to the manger to inform her complaint. She said that her daughter was very disappointed with the way she was rushed through and is getting her eye makeup fixed elsewhere. She asked for a full refund because she thought she was getting the result of $ 80.00 worth of products she had purchased.
The manager swiped the receipt from her hand and gave her a refund with a an attitude.
As I witnessed this showdown I was told that my girl was finally on her way. When she arrived she was very nice and sweet but her makeup skills were basic. She refused to curl my eyelashes because it goes against their policy? Never heard that one before but whatever. I was already running late anyways.
When she handed me the mirror I was disappointed. She had not done what I had requested and the results were rather bland. To be honest, I could have done a better and more detailed job a home. I thought waiting the extra time despite having an appointment would be justified by the makeup results but that was not the case.
I just left it as it was and got out of there quickly because I now had to go fix it back home after this disappointing experience.
Overall, I would call ahead and see if their appointment schedule is actually being followed.

HEIDI, what can I say but she is the BEST!
Eye brow & upper lip for $ 27.00 (u can also use your Macy’s card, if u have one)

I love the Benefit Counter at Macy’s Santa Ana they are not near as pushy as the one at South Coast Plaza yet at the same time are very helpful! When I go I love to visit Michelle, she is so sweet, such a great makeup artist that makes me feel very comfortable and helps me to find just what I am looking for. In the past I have had a hard time finding a good foundation and powder, but ever since Michelle helped me find the Play Stick in Spin the Bottle (color) and the Get Even power I have been set! This makeup is natural and does not feel heavy or greasy. Even though I can order my items online now that I know what colors to use, I still go back to see Michelle and her warm smiling face and great customer service that I don’t generally receive at other counters as they typically tend to be pushy and overbearing. *Tip* If you buy 3 items or more you can get a make over.