Cygolite Bicycle Lighting Systems

I own 2 cygolites. I’ve had to send them in for repair. Just recently I sent my Metro lite in to get repaired. They were kind enough to replace it with an upgrade at no additional charge.
Their customer service is A+, excellent. And when I’ve spoken to them on the phone they were GREAT. Friendly and professional.
I will continue to recommend this company and I’ll soon be purchasing their top of the line light very soon.
Also, I’ve been doing this group ride for the last two years in Los Angeles. So far 5 of my friends have purchased the Expilion series and have been super happy with it.
thanks Cygo! You are awesome. You’re products kick ass! :^)

I recently purchased a Cygolite Explorer 1000, as I bike to and from work, and mountain bike as well, at Performance Bikes Redmond location. Upon discovering it didn’t work, I talked to Performance, and was told they would gladly refund my money, however, they suggested if I wanted the light, Cygolite was great to work with and backed their products explicitly.
As this is one of the highest rated lights available, and has 1000 watts of you can’t miss seeing me power, I definitely wanted this light.
Based on this, I decided to contact Cygolite. I spoke to Stephen in customer service, advised him of what I assumed the problem was, and he immediately emailed a return shipping RMA and address, and advised me that as long as it was under warranty they would go over the entire light and either fix or replace it.
I shipped it back to them, their turn around was actually as advertised: seven to ten business days, and the light has already been shipped back to me.
I was both surprised and pleased to discover that in this day and age of disposable morals, products, and pride in manufacturing this company is 100% behind their product; true to their word; and, still maintains personal, courteous and professional customer service staff that will do everything possible to ensure satisfaction.
Their products are top-​notch, and now I can tell you so is their post-​purchase support and customer service.