Diamond Post Office

The customer service is terrible. Firstly, I took a whole day off to try and receive my package near the door the whole day. So when the mail came I should’ve heard the doorbell or at least knocking, but not a single thing. Later on, I discovered that they had left a notice. How is that in anyway fair? Just because my car was in the garage and the driveway is open doesn’t mean you can automatically leave my house. The hours are terrible. If you have any kind of job, you’re screwed because the office is open 9 – 4 on weekdays, and you can’t pick up packages on weekends. I guess I’m screwed and I need to take another day-​off huh. Another thing is that the cellphone listed just plainly doesn’t work. I haven’t checked in with the post office just yet, but based on everyone else’s experience it doesn’t seem like it’ll be fun.

The WORST service here they don’t Help at all and they made me pay for something I didn’t want bc they wouldn’t help me at all! The FAT man is so rude he made me CRY! My boyfriend got so angry he went in there and told him what’s his problem and threatened my boyfriend he would call the cops?! Oh btw his name is ART! He should be FIRED! No wonder this place has bad reviews it’s all bc of him! And I’m pretty sure the man who is complimenting him below is bc he’s a family friend trying to save his job… Hahaha

Everyone here are the best. They always go out of their way to help you. My boy Art at the window is amazing :). He’s a Dodger fan. Overall this place is the best Post Office in Santa Ana.

Horrible customer service they can’t seem to stay in the same page while working the same company. Robert seem to have no care for people time.

Horrible customer service. Their phone number is disconnected. The employees are RUDE. I see one employee in particular is already mentioned on these reviews. HA! They saved me the trouble ;)

Art was very rude and failed to explain things. Acted very strict and was quickly proven wrong. Completely unprofessional. I hope Art straightens his attitude up.

Awful customer service. Rude, no courtesy, and they really seem to dislike even being there.

No surprise here… Was helped by «art» who clearly hates his job. He needs to Learn some customer skills. At the end of the day the taxes of the people you’re «helping» pay for your job.

Really rude and incompetent people who work here. I was home the entire time and I have double doors. I left one open so just I’m case a package came in and I could hear the doorbell. The mailman didn’t bother to knock on the door neither did he try to ring the doorbell! Generally, they are suppose to knock or ring the doorbell. I mean not doing it all day but at least twice.
I went to this post office and told the man at the front desk but all he did was interrupt me. I’m trying to explain my situation don’t you date interrupt me. He kept telling me «listen, no listen…» Etc etc and that really ticked me off. I think you should listen to your customer’a concerns. I’m not hear to listen to you. You need to listen to me and my problem with your customer service. I don’t want to hear your snarky replies and your terrible attitude.
The phone is always on busy. And calling actual customer service on the usps hotline is terrible too! Everything is automated. One good tip is to ignore the automated robot and keep pressing 0 until you get a person on the line. If you have major complaints about any post office try filing a report with customer service.

The lady who works there needs to take her job seriously. My package was never delivered when the online tracking says it was. Asked what I need to do and she says she doe

I work in Long Beach til 5pm and I can’t pick up my package on Saturday. Other post offices are opened on Saturdays, or all the other ones I’ve been to.

Haha… The lady-​workers that I’ve interacted with are usually grumpy or lack courtesy.
I don’t have stamps a lot of the time, so the times that I don’t, I like to go inside and send it out through the counter. Well, I get how that can get annoying, but hey, I’m young and stupid, so be a little nice. The lady tells me «next time, buy stamps, because it’s a waste of our time if you send one letter.» My bad, man. But I did buy Forever Stamps cause that was pretty smart. .44c compared to the .48c (?) now. SAVED FOUR CENTS PER STAMP, WHADDUP.
Another time I was here, the same lady was handling a customer in front of me. He was trying to send a package, I think, but there was a problem. She starts YELLING at him, because it was pretty obvious that he couldn’t understand her and spoke only Spanish. She had zero patience.
Dude. You’re in Santa Ana. A good majority of the population are Spanish speakers. Speaking Spanish should be a requirement. That whole scene really ticked me off. Especially once it was my turn, she gave me a look of «could you believe what I have to put up with?» And I’m like «just send my letter cause I ain’t got stamps.»
Some people are just mean. I don’t like mean people. ._.

The customer service here is very good. These people have been here for years and they are very friendly. But this location doesnt carry the cute stamps that I like they have all the standar stuff we need though.

I got a P.O. box here and was both surprised and disappointed at the box hours. 9 – 5 m-​f. I work in San Gabriel Valley and could never pick up my mail bc I was never around during open hours. I just opened a new box at a post office that has 24 hr box hours. Never thought of to ask before, just figured they were all open for box service longer than regular window service hours.