Dogtopia of South Coast

This place not only gives excellent customer service, my dog loved it there. When I picked him up after a full weekend, he was excited and looked happier than I’ve ever saw him. I love how he was locked up in a kennel for much time and they ask specific details on your feeding process and your routine so my dog was still in a routine and played all day. My favorite part is that there is a staff member attended with all dogs in the play room. They aren’t left alone :) thanks Pam and staff for the relief of finding a great place for my pup

I absolutely love this place for Scooby. Everytime he comes here, he’s so tired and excited to go home from his long day. They always tell me how he’s doing that day and tells me how great of a dog he and his interaction with everyone. I appreciate that they allow their clients to have webcam access to their playrooms, and also that there is always an attendant in the room watching and monitoring the dogs. This is the only place that I trust to watch Scooby, and it’s because they show how much they care about the dogs in their care. I have not used their overnight boarding, my review only applies to their doggy daycare. I’m sure that their other services are great as well, and I am definitely looking forward to using their other services.

My puppy loves to come to Dogtopia! She gets so excited the minute we park the car and can’t wait to get inside and play with all her friends. It has really helped socialize her from the beginning and make her comfortable with all types of other dogs. The manager is so sweet and really cares about each dog, all the workers know my puppy by name and make sure I’m comfortable leaving my baby. Their prices are way more reasonable than many other dog day cares I’ve seen as well. Couldn’t recommend them more!

My pup just loves Dogtopia! Great staff, fun activities, and most of all a clean facility. Boarding, daycare, a good pup bath… this is your place!

The real review is from Cosmo (the dog).
This place is great only thing I would change is their hours. If they were open on sundays (they are but for pick up only) adn had longer hours on Saturday this would be by go to place.
Cosmo always comes home tired and happy. They also give great baths at a very very reasonable price. Normally we are charged extra for how much fr he has, but there was no extra charge. We did pay for an extra brush out which helped his shedding.
The place is not «over populated» with other dogs … so it is nice for your dog to have both other dog and human interaction.
Also they have indoor and outdoor play areas, perfect for those hot days to allow your dog to get their energy out without over heating.
I recommend having your dog check this place out. They do charge for a temperament test but it goes towards a daycare day which is nice.

My dog is part pit bull and we always had difficulty boarding her and finding a daycare for her. Because of her breed, all the other places we went to put her in isolation when she is a very social dog. Dogtopia was the one and only place that embraced our dog’s personality and did not get hung up on her breed. Dogtopia shows a genuine concern for my dog and she loves going there. Dogtopia is her happiest place on earth.

My Great Dane loves coming to Dogtopia for play dates with his friends! The staff is amazing! This place is clean, professional, friendly, I never have to worry about anything when I bring him here. We have boarded him, had playtime, and used the spa services. All great experiences. Highly recommend

I love their staff, they’re so friendly and treats my dog Roo as if it’s their own dog. They take great care when she has play time and when she boards. She is a jack Russell mix and she needs lots of exercise. Roo comes home happy and tired which what she needs. This place is also a great avenue for socialization.

We love Dogtopia, and so does our Boston Terrier. They go the extra mile to give him the one-​on-​one care he sometimes needs, including giving him time-​outs when necessary and minding his special diet. We’ve tried other dog daycares, but our dog hated going and acted out when there. We don’t have that problem with Dogtopia, where he can’t wait to get inside, and is completely worn out by the end of the day. They have very reasonable rates for daycare and «doggy spa».

After my dog received her temperament test, and passed, she stayed for a free half day that day. After I saw that she seemed to enjoy her half day there I decided to purchase a 10 visit package. There was a special «Back to School» promotion in September, so we paid $ 260 for the 10 pack which is usually $ 350. My dog seems to enjoy going to Dogtopia very much. She is super excited to get in the door in the morning and she is exhausted when I pick her up. I watch her on the website webcam at work all day so I can see what she is up to anytime. So far she is going once or twice a week for a full or half day depending on my schedule. There is always someone in the room with the dogs to make sure they are behaving. They have boarding and grooming services as well. The only complaint I have is that I wish they utilized the outdoor area. They have a small outdoor area but I have yet to see them use it with any of the dogs since she’s started there.

They go above and beyond to make sure your dog is taken care of. They are concerned and attentive to the needs as they change through the years. Gordon, Kevin, and all the staff treat you like family and are so helpful with so many issues. I have appreciated their help with maintaining consistency in both the daycare and home environment in order to truly make sure your dog is balanced and healthy and well socialized. They truly love dogs and my dog loves it there. More importantly I know he is well taken care of and learning great lessons.

My dog kipper has grown to love this place as did I. The workers have taught me so much about my dog my experience here has been positive. Kipper is in good hands at dogtopia. I feel safe leaving him there knowing he is surrounded by dogs who love to play as much as he does, and being surrounded friendly staff members.

Myself, my wife, and my dog «Cali» love Dogtopia. The owners are in house who are amazing a long with their entire staff. We have left «Cali» there for up to two weeks at a time and as little as half a day and never have had a worry. My wife checks the live feeds from the app when we travel… very often, haha. It’s pretty cool to see «Cali» playing and having fun with the other dogs. We have used Dogtopia for over a year and will continue. Thumbs up!

This place is amazing. I’ve been brining my dog almost daily for a month and he can’t wait to get there and doesn’t want to leave when I pick him up. I also have boarded him overnight on business trips. The staff truly loves dogs and are very good humans. There is an app I can watch the pup on. Cute outdoor area… Just very nice people.

The previous bad reviews have absolutely no validity of what type of business this is. When reading the prior reviews I was extremely hesitant to take my dog to dogtopia, but I understood l of the charges that would occur when I did, and confirmed with the employees before I left. Bad communication on the customers end should not result to them bashing a business and not reflecting on the true services that were given. I LOVE taking my dog Bentley to dogtopia! He’s a 7 lbs Yorkie and loves to play with everyone there. This place has cameras in the play rooms so that you can watch your dog in action. every time I’ve checked on Bentley the employees are running back around non stop playing with all of the dogs! Kudos to all the employees who are true animal lovers and passionate about making the customers feel that their dog will be taken good care of. This place certainly does not deserve the ratings it has, bring your pups here for an awesome experience!

I am so happy that I took the time to inquire why their past reviews were so poor. Carlos welcomed me and explained what changes had been made within the staffing since they opened and I felt a little better. Not convinced that I should hand over my girl Casey I had a talk with Gordon and he answered my concerns with knowledge. I have taken Casey in repeatedly and my experience has been the same each time, outstanding. Seldom do you find such professional behavior anywhere nowadays. I haven’t met everyone and I am sure to miss a name or two but Gordon, Carlos, Jazman, Reece, Hollin and my main man Manny. LOL Kudos to all of you. Keep up the good work, all of you have bright futures ahead of you.

Extremely disappointed. I recently went on vacation and left my two dogs at Dogtopia. Before boarding my dogs went through an evaluation. I received a 5 day boarding pass for $ 160.00 and was quoted $ 279.00 for the rest of the week. I even called my sister to see if she wanted to board her dog here! I dropped my dogs off for the week, watching them from webcams while I was gone. Upon my return, I picked up my babies Christmas morning. Gordon told me I was paid up and free to go. I insisted that I wasn’t sure if I paid. Later he called me and asked me to come back that I had not paid. When I returned the girl said I owed $ 583.00. I asked her how did that happen? She then went back and re added my total and said I owed $ 873.00! I told her that can’t be right. In shock I paid with two different credit cards. I even went back an hour later to get a breakdown as I did not even get a receipt. I called the owner Christine on Monday and left a message. Today is Wednesday and I have yet to hear from anyone at Dogtopia! That is not how I run my business. Terrible customer service. Also my small dog took several days to adjust after staying there a week. There are better facilities out there.

Had I known my dog would have been going through trouble at this daycare, I would have never pre-​purchased 10 daycare visits.
The first incident goes back to June when I picked up my dog and was shown a red mark on his side. I was told it was «probably just from playing around» and that it would «probably go away.» Months later, the mark is still there, and it’s obvious that this is a permanent scar/​mark that he suffered from most likely being bit.
I received a survey via email from Dogtopia South Coast about a month ago and made sure to include the incident. In response to the survey I had taken, the co-​owner emailed me, stating that «we have had a staff overhaul and employees not performing to our exceptional standards are no longer with us.» I was comforted to hear this in addition to the co-​owner also stating: «I would love the opportunity to earn your trust and show you we have a significantly improved team.»
Excited to hear the news and appreciative of the concern, I brought my dog Luc in for another full day of daycare yesterday, feeling reassured that his day would go well. Apparently it did not. Not long after I picked him up from daycare (he was there for about 6 hours), I noticed his right eye was red and that he was acting pretty anxious and uncomfortable. I brought him back in and was told by an employee that «a hair probably just got in his eye.» There were also two other people who were affiliated with Dogtopia South Coast that told me «it’s nothing.»
Within two hours after picking him up, his eye would barely even open. The red got much worse, and he wasn’t being the same Luc he is. It turns out he got an eye infection.
Now before people want to think «oh, well maybe it’s just the dog himself» — he’s been to another daycare with no problems. I have also brought him to multiple dog parks for HOURS and he’s been nothing but great with other dogs. Then again with the latter, I am actually WATCHING and OBSERVING my dog, so I guess that wouldn’t be a fair comparison.
It really is unfortunate that these incidents have occurred. They say third time is a charm, but would that be a selfish thing of me to really let my dog go through some trouble again?
Most of the employees here are nice and friendly so it really does bother me a bit to leave 1 star. In the end, it’s a business and from the business end of it, Dogtopia South Coast simply does not cut it. At least not for me.
Sure it may be a great place for other dogs and owners, but I know I don’t want my dog to come home with any more bad souvenirs and/​or injuries. If I’m dropping my dog off at a daycare, I want to feel confident and at peace, knowing that he is getting the best of care and that he is actually being watched; which is why I will most likely be sending him to that other daycare.

I’ve only brought my dog here for half day visit when she received her initial test. The staff seemed very friendly and my dog was quite happy upon return.
They split the dogs into different «playgrounds» depending on their size and temperament. They dogs are supervised at all times by staff that seem dig friendly.
I will be leaving my dog here for boarding over the weekend and will leave more feedback.