Embassy Suites by Hilton Santa Ana Orange County Airport

We love staying at embassy suites hotels. This one is our favorite so far! The best part is the staff!!! So friendly, accommodating, and awesome. Ruben in the bar was friendly & made chocolate milks for my daughters while mama & grams enjoyed happy hour. The Mai tais were yummy! There were basic nachos & veggies as free apps. Perfect snack.
The women at the complimentary breakfast are so friendly, helpful & caring. Great selection of oatmeal toppings & good coffee. The hotel is very clean.
My kids loved the koi pond with multiple bridges & especially the turtles. We love the jacuzzi & My kids swam in the pool. The pool was quite chilly. Perfect situation would be the pool a bit warmer.
The hotel is within a 5 min drive to the District which has lots of restaurants. We ate casual at pei Wei & dinner another night at blue water grill for some yummy fish.

My husband and I thought our 2 night stay there this weekend was bomb digggity! Our room had a modern style to it which was clean, had plentiful towels, and most of the necessities. The view was phenomenal, every night we enjoyed the firework show. Complimentary breakfast was very well kept by the friendly & polite staff. Their extension of breakfast hours (unlike most hotels) is great, no morning rush. The variation of food at their buffet setup was also a nice treat. We were very impressed with our stay there, definitely one of the best hotels we’ve stayed at. Only complaint, parking fee! That’s a first for us.

I’ve stayed here many times over the years. It’s getting pretty old but still like staying here.
Yesterday when my husband and I checked in and went into our room, it was ice cold. The air conditioner was on full blast. It was pretty late in the evening so we just wanted to relax for a few minutes before we get ready for bed. We turned off the air conditioning but we are not able to turn on any heat.
This Embassy is so old that it can only be set to: heat, cool or neutral. So each room cannot choose what they want. My husband and I were so miserable last night because we were shivering from the cold. I was wearing my coat in the room until I had to change into my pajamas. Too bad I didn’t bring any sweats!!! I didn’t think I would need them since the temperature here has been in the high 80s and will be 90 degrees tomorrow.
Aside from the icy cold room, the next morning we heard some loud bangs above us. We are on the 8^th floor and we found out that the entire 9^th floor is being remodeled. I wish they would have mentioned that when we checked in. The person checking us in just asked if we wanted to be on a higher or lower floor.
I spoke to the assistant manager, Andrew Zimmerman, this morning to let him know about our complaints. He was very nice and suggested we could move to another room. We declined because we were only staying one more night. He also said he would comp one night which was most appreciated.
I am sitting in my room writing this with the air off but it is still chilly. I’m wearing a sweater and my husband just mentioned he was going to get his sweatshirt.
If they are doing some remodeling, they should definitely consider making it possible for each room to choose what temperature they want in their room. In the meantime, I wish I had a space heater!!!
On an up note, our housekeeper, Beatrice, was very nice. We went down for breakfast and when we came back up, our room had been cleaned and she left us a cute surprise! She made an elephant out of some towels like they do on cruise ships. (I will post a pic!)
We may have to find a different hotel the next time we are in the area. The rating should be 2 ½ stars but that is not an option. I went to 3 stars because they tried to compensate and because of Beatrice!

This was my first visit to CA, & I am happy to say that this hotel was absolutely wonderful. Everyone was extremely pleasant, as well as very helpful. The made to order complimentary breakfast was terrific, as were the complimentary cocktails & snacks every night. The room was spacious as well as very clean. Anything we needed, all we needed to do was ask & it was taken care of.
The only con I had was the price of parking. I truly didn’t understand why we were even charged to park at a hotel that we were already paying to stay at, & the fee was on the high side.
If it weren’t for that, I’d say that it was perfect. I truly wish they would change their policy of charging to park for paying guest.

THE BREAKFAST IS DELICIOUS.
loved the locations, right next to freeway.
big rooms, balcony view was great. great price…
great staff!!!
we will be coming back.

We stayed here 2 nights when we visited the LA area. I would have to say that the parking lot gate was a bit daunting. However, the front desk clerk looked up my record as Gold member and granted us free parking for both nights. We got some snacks from happy hour the first night and were surprised on the selection. There were broccoli and green, red, and yellow bell peppers besides the usual carrot sticks and chips with salsa. Our room was on the eight floor which was pretty high. I found it weird that I could not login to the WiFi. Later that night, I realized from front desk that the clerk didn’t check me in and gave us our keys. So, we had to get new room keys/​parking card re-​issued. Anyways, I went swimming that morning since the kids were gone. The pool was a decent size and it was nice to exercise with laps vs. treadmill. My parents later had breakfast and I had it with my wife later in the morning. Afterwards, we drove to the Bowers museum which was super convenient. Then, I recalled we went to Little Saigon get some pastries which led to some disagreement on priorities. Anyways, we stopped by UC Irvine for a short while and then went to Newport Beach to visit my uncle. Wow, what a journey but it was such a great location for us to meet with my wife’s cousins and my mom’s brother. I have to say that the hotel was a the best at helping us out to locate my wife’s missing item. We were able to get it shipped by FedEx so we are certainly grateful for their follow-​up. Overall, we were very happy with this hotel even though we had our doubts from the reviews. There was a musty smell but it disappeared later when we aired out the room. The beds were very comfortable so that made our stay very restful.

********************** 1474 *********************
We stayed recently over the holidays 2015. It’s by the airport and in an odd location. The place is well kept on the surface. The room is clean but you can hear the noise since it was facing the highway.
I even asked the front desk manger for the room away from the highway and this was what we got! FAIL! As a Hilton Honors, avoid room #710 if you want a quiet night.
The pool area is lacked of supervising. There was a lot of young children in and out of the Jacuzzi. They were too young to be in there alone. The pool area was quite dirty. There was no fresh towel when we were there.
Now on the good things about this hotel is the free booze during the Manager Reception in the afternoon, but the line gets long after 10 minutes.
The morning buffet breakfast was the highlight of this hotel. The omelette station makes to order. The cooks were very nice and enjoy what they do. The selection of full buffet breakfast was very good.
It is a good place for a family on budget with young children. If you want to get away for the weekend with your lover, this is not a place for you. You won’t be able to get a peaceful time at the pool nor the elevator on the holiday weekends.

Update: we got a refund for the parking. We also were promised to have a better stay next time.
I loved the place. I think it was relaxing and comfortable. We are definitely coming back in our next vacation.

Every night since Ive been here at this hotel, theres been a wakeup call every morning at 5am. Called them yesterday and asked them to turn it off because no one in here requested it. Then this morning it happened again! Called the front desk and they said someone called them last night and asked for the wake up call to be turned on again. Dont know what’s going on but I am INCREDIBLY ANNOYED.
Another thing is that when we got back from dinner, our keys suddenly didnt work anymore and the front desk didnt know why. The internet disconnects on the daily and the sofa beds are NOT comfortable.
Only thing going for them is their option of a king bed and sofa bed separated by a door so its like you have your own room, and their continental breakfast.
They really need to get it together.

This Embassy Suites is not up to par compared to others. Our bedroom door was off the hinges and just propped up against the wall. The plumbing is horrible and causes a smell that they can’t control. The shower curtain doesn’t stay put so therefore water gets all over the place. The toilet was leaking so there was water all on the bathroom floor. I am a loyal Embassy Suites customer, however I would NEVER recommend this particular establishment to anyone! I will pay the higher price to stay elsewhere.

I spent the night last Friday night. I flew down to Southern California to go on a shopping spree. I had requested a suite with a door separating the bedroom from the living area where the sofa bed was. The room was a bit musty smelling. The main bedroom area had a super awesome bed that was like a big feather pillow. However, the sofa bed was a mess of springs and jabbing unknown objects. I tried to let my friend sleep on the comfy bed but she wouldn’t take it. It was too late at night to request another room.
The breakfast buffet and made to order omelet bar was delicious. Quite a nice spread. Pastries, pancakes, bacon, sausage. Fruit juices, fruit and oatmeal. I could go on and on.
My only complaint is that you have to pay $ 15.00 to park at a hotel you are already paying $ 130 per night to stay at.

So many other reviews mentioned free parking? Upon arrival I was told that valet parking was $ 19 or self parking was $ 15 «at your own risk». I don’t expect «park at your own risk» at Embassy Suites. And what’s the extra $ 4 buying me exactly?
Room was dated — Wi-​Fi was useless.
Stay @ Doubletree on MacArthur instead.

I came to this location to attend the BRN disciplinary hearings. I didn’t have the pleasure of staying the night.
I had my experience with the valet parking. The attendants were courteous, personable and efficient. They had great personalities and the right sense of urgency. They worked very hard to deal with the influx of nursing students and others here for the hearing.
I was even offered water and condolences for the wait: which had to have been less than 10 minutes, considering they had to have over 200 additional cars, streaming in/​out between 8am and noon. I was impressed to say the least.
I will be back to stay as a guest, for a winter staycation…

Terrible. Had reservations made well in advance. However upon checking in, there were NO ROOMS available. The site states that the room was guaranteed.
Avoid this place.

I found hair on my bed sheet, dirty pillow cases! That tells me these were never replaced after the previous stay.
They get two stars for decent omelette and breakfast selection.

Hotel is very dated. Don’t get a room in front of elevators. Front desk should have least told us that.
Complimentary wifi in rooms does not work at all! First morning both our sinks backed up with some black
Charcoal looking substances that smelled like sulphur! They should
Have at least comped us a night! The room was permeated with
The smell of rotten eggs! What an inconvenience! That was unacceptable.
I booked this room a year ago
And parking was
Free then so did not like the $ 15 daily parking fee.

A older hotel with spanish/​mexican theme, and not much within easy walking distance except for 7 – 11 and carls jr. Free shuttle to anywhere within 5miles is great (south coast plaza, whole foods and «the district» shopping and dining area) altho sometimes there’s a wait as there’s only one vehicle, and its also used for airport pickups.
Didnt have the free breakfast but it looked pretty popular. Lots of families here.
Rooms are spacious but décor is a bit old with dark wood. Tv did not have espn and espn2 (weak/​no signal).
Amenities are awesome (giovanni shampoo/​etc), service is friendly, free printing at office center was helpful. Fridge with small freezer section (enough for pint of ice cream) is very nice touch.
This hotel has all the amenities and features, plus reasonable price… just looks a bit dated.

This property is in dire need of a restoration. I understand that it is happening in 2016 but that doesn’t resolve the issue of housekeeping making sure the rooms are spic and span. Our room had lights that didn’t work, shower rod that looked like it hadn’t been completely cleaned. (just a quick wipe of the front and not the whole rod see photos). The sliding glass door to the balcony clean on one side but disregarded on the other. (Does housekeeping think that if you don’t pull the curtains all the way open, that you won’t notice?)
WiFi was non existent in the bedroom. Only worked in the living room. Iron didn’t work and was leaking water. Called the front desk and after 3 calls and 45min later, another finally showed up.
Bathroom faucet was loose at the base and would rotate. All in all, this is an establishment that needs someone who knows how to follow up with the line levels. It all starts at the top.
The room also had a very musty smell embedded in it.
One other note, $ 15 a day for self parking? $ 20 for valet?
Valet takes up half the parking lot! You are paying to stay at the property so why should you have to pay to park?
Why is it that hotels that sit on their own properties charge for parking?
The only reason we stayed here was because we were attending opening night and Gala of the Newport Beach Film Festival and it was only 8 miles away. If it weren’t for that, we would stay at another property.

Well I think the Hilton Corp Is about ready to sell this hotel or they just don’t give a dam about it…
Let start out with not paying the Dish Network bill the TV’S haven’t worked since late night which in my opinion is bull shit especially for the rate they charge…
The Toilet seat is loose almost slipped off of it when it slid sideways the room was stuffy when I walk in because the ac is old
I think Hilton should sell it or remodel it…

Status at Hilton = Diamond
Experience at this hotel = Mud
Appearance = 5 out of 5
Room = 3 out of 5 (dated HVAC toilet was broke)
Amenities = 4 out of 5
Staff = 4 out of 5
Parking — Staff was nice, but $ 20
The Bad first, Little to no hot water on this visit. I guess to many people at the hotel as it was packed but they should have hot water. The coffee machine in the room was a culture dish. inside the water area, I found a brown substance growing. The food from the restaurant bar was mediocre and not impressed. Breakfast was ok, first time i have been to an embassy suites and they didn’t offer an egg substitute, but egg whites were good. Parking $ 20 bahh why.
The Good
Really nice lobby. If you are a diamond member as I am, you get free snacks unlimited. That is a nice little thing.
Summary
Not to thrilled and I let them know. As a diamond member I expect more from this brand. Definitely not the best Embassy Suites, but not the worst. I will not return more than likely and will stay at another hilton brand. They gave me $ 50 off my charges, so that is ¹⁄₆^th my bill.