FedEx Office Print & Ship Center

Love the hours! Open super late, which for a student like me is very ideal, especially for last minute presentation covers at 11pm.
Staff terrible. Expect to wait with multiple employees standing around.
But again, I do not come here for the service, simply for the hours.

Don’t waste your time here.
The staff might as well work at Walmart as greeters. No one knows a thing about their workstations.
Inept staff and they will huddle around talking about their weekend until you ask for them to come take your money for their poor service
I would give zero stars if it were possible

This review is ONLY for James! (Man with the glasses) I was blown away on how rude this man was. I’m very shocked to even think that this man has a job. Me. James or whatever your name is, PLEASE get yourself another job sir. You are pathetic!

Customer service was below average, waiting in line while employees were walking around the store, don’t I do not recommend going here

Gosh this experience was awwwwwwesome! They totally did everything they could to help me ship my stroller for the cheapest price possible! I highly recommend using this fedex, super good friendly people here! I was helped James and Sandy and yeah, it was great!

Wait times here can get kind of long, sadly. But the people are nice for the most part.

If I can rate this place a Zero I would! They employees there are super rude. I went yesterday trying to mail out my Father-In-Law’s prescription medication. First I was told that I couldn’t by 1 employee. Then, because they were super busy I got handed off to another employee who told me I needed some type of permit. Every excuse was made so that they would mail it out! I left there super upset because they didn’t make an effort to try to assist me. Needless to say I called the corporate office and asked what was truly needed. I was told that they just needed the medicine to be in their prescription bottles. That’s it! I ended up shipping the prescription medication out in the Buena Park location where the employee there was so happy to assist me. Never will I return to this location! Their employees need work on their people skills.

Came in here super last minute for my sister’s graduation printings
It was my first time at a FedEx branch and Brenda was awesome! Great customer service! Very patient with me and helped me with cropping/​editing my prints.
Definitely recommend this location!

This place is always very convenient, prices are good and they have good customer service. Especially Richard, who is always very helpful and very knowledgeable about their different services.

Penny you were so helpful today. Thank you, thank you, thank you!

Came in here to FedEx an item. The store was fairly busy for 9pm, and the workers did a great job of making sure they were aware of all the customers that needed to be helped. Santiago personally helped me. He was extremely helpful, courteous, quick, and efficient. This was the best experience I have ever received at any FedEx location.

I came in here to print something out from my email. Down fall of not having a printer that works.
Walked in and got no greeting from an employee.
Hopped on to a computer, and slide my card and logged in, the computer was so slow that the time I paid for was loading time. Pretty annoying, ending up paying 3 dollars to print 1 email… lame

The equipment works as it should. I think it was the manager that first helped me. She was kind. The other fella, behind the counter, needs a brush up on customer service. A smile and a thank you or have a nice day goes a long way! :-/

Penny was awesome; she got my print order out quickly and cheerfully. Excellent customer service.

I have mixed feelings for this business…
The manager helped me and she was absolutely great, customer service skills. Nice, polite, and helpful. Sweet lady, you can’t help it but like her.
But…
She boxed my package with TONS of paper inside. I told her it would weight more, but she insisted «it is very light material». At the end I didn’t ship with them (I paid for the boxing, almost $ 7) and left to the USPS since FedEx wanted from $ 150 to $ 170+ to ship a 4 pound box with a toy.
Here comes the HUGE disappointment… At the post office I decided to open the box and check the weight of the box without the paper… Over a pound of filling paper! And I told her! Over a pound of jam packed paper! My package ended up being 2 lbs 6 oz at the USPS. Unbelievable! And the cost of sending it by air, and insured was $ 40.
I will stick to the USPS for shipping services, however, if you need to make copies or something else, they are really nice. I don’t know what their prices are for other services though…

Penny, thank you for being exactly what I needed that day and being so charged. This lady gives 100%.

Can’t believe I’m leaving a 5 star review for a Fed Ex… but I’ve been here several times and the people that work here are soooo nice and helpful. The place itself is clean and the printers, copiers, etc always seem to work properly– unlike some other locations (I’m looking at you, Marina del Rey.) But, really I just want to commend the great staff.

This place was clean and the staff was friendly. Brandon helped me after i expressed that i basically had no knowledge on how to use the fax machine. It just made it less stressful after a very hectic long day. Have been here before and always had a smooth transaction. Something about this time just made it more spectacular because i was stressing out trying to fax stuff last minute. Definately recommend this place and they will sure be seeing me in the future:)

Maybe it was an off day for Fed Ex, but I experienced such bad service here last week.
I walked in and not one person greeted me. There were 4 people working, but two were on the phone. The other two were working on jobs and I have worked at a copy and print center before. I know how time consuming projects are and how much focus they need. I was not expecting them to drop their jobs, I just wanted to acknowledged. I just had to ask a quick question. I waited for two minutes patient ally while they continued on making awkward eye contact.
It is not only their job to assists customers, but it is common courtesy.
I will be taking all my business to Staples because they more helpful and in the same parking lot.

Why can’t every FedEx location be the same? This place is nothing like my friendly Foothill Ranch location.
I came in to see a long line and about FIVE employees behind the counter talking amongst themselves and ignoring the line. I was there for 5 minutes waiting and wondering if I should leave and find another location until they finally decided to do their jobs and start working on the line.
When it came to me, the employee simply shrugged me off, gave me some brief instructions, and let me go. I was left to figure out what to do on my own but luckily I was ok and didn’t need any help because I’m sure it would have just pissed me off and infuriated me even further. I won’t be back. Next time, I need any of FedEx’s services I’ll find another location.