Firestone Complete Auto Care

Tried to give Firestone Santa Ana another try today. I just wanted an alignment. Everything went fine until I came to retrieve my car. When i arrived my car was parked in front with my hood was unlatched. When asked Alex and Phil replied that they didn’t know why. My car was only supposed to be aligned I have no idea why they went under the hood and the guy who worked on my car doesn’t know either? Wth! Maybe someone accidentally pulled the lever? I usually don’t pay things mind but since my pocket knife went missing last time here I have little trust.

Fast easy and very friendly employees always there to help and able to answer any questions I had

Place is a joke, made an appointment for a simple inspection, been here 1 ½ hours they haven’t even looked at the car yet. There’s all kinds of negative stuff I could say about this place, but it’s useless. Just another seemingly negative experience. Go here if you want, I’m not coming back.

This place, like most auto repair shops, is a total rip-​off and very unprofessional!
I came in with one leaky tire and needing an oil change. Upon inspecting my vehicle, the gentleman at the desk insisted that I needed not one but three new tires. I discussed with him and finally agreed to buy all 3 new tires and the oil change. I spent over $ 500 when i was expecting to spend under $ 150.
The WORST part?
I left the shop at noon, and they told me to come back at 2. About an hour later I get a call. They are running late and need a spare part, can I pay an extra $ 15 for the part come back at 2:30? Sure, whatever. I arrive at 2:30 only to see my car tire-​less and on a riser. When I walk in, the guy at the desk tells me that they screwed up the threads of a lug nut and need to completely rebuild my rim, which will take at least 2 more hours. What the hell does that even mean? You ripped out the threads of a lugnut? Did you screw it onto the wrong car?! Also, why didn’t you call me telling me this?! If you called about the other delay, can’t you call about this one too?! Don’t tell me that just as I arrive to pick it up!
Anyways, the man told me it wasn’t that big of a problem and I could take my car right then if I wanted to. I did want to. Expect the only problem is that my car was on risers for another 35 minutes! I finally got it back and the guy said to bring it back next week to have the lugnut problem fixed. Come back to you guys? YEAH RIGHT! I don’t care if it’s free of charge and your fault in the first place! I will get that lugnut issue sorted out at any other auto shop in Orange County. Not you!
Very disappointing Firestone. You lost a customer today.

Came here to get my oil changed. I live in Southern California for school, but have family in Northern California. My grandpa in NorCal called in to have his card pre-​approved so that I could get the discount to get my oil changed. The people there told him and me that everything was worked out. When I got there, they told me that the card couldn’t be approved, that he had to be at a Firestone at the same time to approve the card while I was making a purchase. Not knowing how to proceed and in need of an oil change, I asked how much it would be without the card. A pretty penny more, let me tell you. The man told me «Let’s not bother your grandpa, let’s just get this done.» Feeling guilty about calling anyone, I ran the card, paid much more than I needed for a simple oil change, and was told afterwards that I needed to come back for another $ 1000 or so worth of work. When I said that I’d have to consult my family who was footing the bill, he said okay but that he was sorry to see me leaving and that I should just pay and get everything fixed. I hate coming to these shops alone, I’m a 20 year old woman and they treat me as if I’m a child. I don’t want to go to Firestone anymore, but nowhere else seems to be any better. Repair shops are crooks.

Great Service. Professional and prompt. Honest diagnosis of car trouble.

They are the best! Ive been to other locations but nothing compared to them. I work near other Firestones but i would rather drive there. Alex, Arnie and all the other workers there are the best. They tell you what you need to get done, and future needs. They provide you discounts and any promotions when available. Totally recommend them. I’ve been a customer since 2013 and will continue to be.

The people here are incredibly friendly and helpful. I’ve been here twice and they always check for discounts for me, and we’re just generally really good people.

Went in today to get a stud replace on my rotor. They said it would cost $ 180. I’ve had this done before so I know roughly how much it should cost. They tried to explain some bs reasons why it’s so expensive. The extra $ 20 for inspection is also bs when problem has already been found by me. I left and went to sears auto service close by and got it at a fraction of the price firestone asked for.

These guys don’t deserve your business based on courtesy alone. I called before hand to ask if they had time to work on my car, to which they said yes so i drove over, but when I got there they said they woldnt be able to squeeze me in with two hours to closing. That’s a tight fit I understand but to tell a customer to come in a and take time out of their day, then turn them away when they get there and inconvenience them like this is despicable especially with the look on their face when they saw me walk in with a coupon. I won’t be coming back.

This place is full of cheat. I replaced my battery at firestone one year ago but now it gives me trouble starting. I checked my battery at two other auto shops and they all tell me that the battery should be replaced soon. So I went to this place and ask for a warranty replacement. But their result says my battery is perfect. So I went to a third auto shop to check the battery. Again, the third told me my battery capacity is only 32%. I believe this store just do not want to do a free warranty for me. I will keep arguing with them to get my money back! Do not go to this place

This is the second time this year Firestone has come through for me. Low tire pressure (really need to buy a new rear left tire). Limped my car over from nearby work. Jimmy– super nice guy. Professional. Checked out all my tires and sent me on my way. Due to his quick service, I was able to make an appointment in Buena Park. Can’t thank enough

These guys are great. They easily have the best price on any oil change. They don’t just use conventional oil but instead a blend of synthetic. They are genuine people and I know this from hearing them give advice to another customer where they actually referred out because it was in the best interest of the customer. Great people, quick service, and open on Sundays.
Cheers to you Firestone

Alex is amazing!
I was stuck at Staples bcoz my egnition was locked and the key wasn’t turning.
He came over and started it for me!
Now that’s amazing customer service!
I will go there for all my auto needs from now on.

Been taking my Toyota Matrix to this Firestone location for the last 7 years. The service has always been great. Quick turn around times on services and getting things inspected. My last visit I had called ahead to make an appointment after I got off work. Their employe SAM was happy to help. I scheduled a oil change. I usually sit and wait in the lobby but this time I ran errands locally while they were doing the oil. I had mentioned at the desk that my tire gauge light came on and if they could check it out. They said no problem. I got a call a hour later that my car was ready and they filled up my tires for me. They inspected then as well and found no issues. I came to pick up my car and Sam who scheduled my appointment checked me out and was extremely kind and helpful.

Staff declined to use 5W20 oil in my hybrid as a Black Friday sale. They claimed I have to use 0W20 oil based on the manufacturer’s suggestions. As such, they won’t honor the coupon so I took my ride to the Huntington Beach branch and receive much better and honest customer service. Don’t be fooled by these mechanics.

These guys rock! I took my car in around 4:30pm on a Sunday and shout out to Maggie who greeted me — she’s awesome! My car had been squeaking only when I back up but when I had my brakes check at another place, they told me my brakes were fine. The squeaking got worse and on a whim stopped by Firestone to have them check it out. The mechanic did a full brakes inspection and determined that indeed my brake pads were the issue. The great thing was the mechanic actually called me over and showed me the problem. They were able to replace my brake pads and cut the rotor in less than an hour. $ 99 which turned out cheaper than the place I usually go for car services. Sweet.
As I was about to leave, someone rolled in around 5:30pm and wanted to get an oil change. I expected them to say no it’s too late but they were able to accommodate. I was impressed!
My car is no longer squeaking and I am a happy camper.

Dave, you are the man! Seriously people, in Auto repair industry, where everybody is ready to rip you off, Dave stands tall as the exception.
Though I am a long term Firestone customer, today was my first visit to this location, since this location has the best review among all nearby Firestone. The place is spotless clean, has nice seating area with free wi-​fi. The location is good — it has many fast food (and some popular restaurants) joints nearby, so you can pacify your stomach while waiting for the job to be done.
I badly needed my tires replaced. So I printed a quote and brought it over. Dave made the process very smooth with no pressure for cross sell. Gave me unexpected discounts on their printed alignment price. The tire job, alignment, brake inspection, and strut inspection — everything was done in 1.5 hours.
Dave you made me a happy customer. Will definitely go back to this location for my future auto repair and tire needs.

I brought my car in this morning to get a 19 point inspection done so I could be in Huber driver. This only cost $ 20 so I didn’t expect to be a high priority or be given excellent customer service, just kind of pushed on my way. I was very pleasantly surprised by Dave, an employee that helped, me he was incredibly courteous very nice and got my inspection done very quickly.

We came to fix a nail in a tire that had become quite an issue over time and really needed to be resolved ASAP. Called a couple of places off of Unilocal and were unhappy with the news we got until we called this place.
Unlike everywhere else, they didn’t hassle us over the phone, didn’t charge an outrageous fee, and guaranteed a quick turn around time. Sold!
We were about 5 minutes away from the location and the manager knew who we were before we even walked up — «you called about the tire?» Yep. He got a guy to assist us, look at the tire, quote a price, and then told us to chill in the lobby, enjoy the wifi, and all would be sorted in 15 minutes.
15 minutes later and $ 25 out of pocket, the tire was all patched up. The shop itself is very clean with a great lobby area and friendly respectable employees. They didn’t try to up sell us which was greatly appreciated.