Furniture City

My husband and I went into Furniture City to shop for a Dining Set. We were there for not even 10 minutes and fell in love with a set. Leo made it so easy and was so friendly and professional. He saw how excited and eager we were that he offered to have it delivered the same night! Leo and his staff go above and beyond to make their customers Happy! We would definitely recommend this place to our friends and family and for future purchases!

I cannot say enough good things about Leo and the staff at Furniture City. I fell in love with a dining table and bench on
but it was on backorder and would not be available for several weeks. Being an impatient person, I started calling around to local stores to see if anyone had it in stock and could get it to me sooner. When I called Furniture City and explained what I was looking for, Leo went above and beyond my expectations. Leo called the manufacturer’s local warehouse and reserved the set for me (despite the fact that I hadn’t put down a deposit). Did I mention that Leo beat Wayfair’s price by $ 250? When the set came in, Leo had it delivered and assembled the next day.
Two months later, we hosted our first family dinner and two big problems arose.
#1 — When we went to put in the extension leaf, the table would not open up wide enough. I called Leo and he helped me troubleshoot over the phone and even called the manufacturer rep for additional help. Unfortunately, we couldn’t get the table to open up and had to make due with the table as-​is.
#2 — In the middle of dinner, the bench broke and sent everyone on board crashing to the ground. I called Leo the next day to explain what happened.
A few days later, Leo sent his delivery driver back to our house to pick up the broken bench. He was also able to make a few adjustments and fix the table. Leo worked directly with the manufacturer to have our bench replaced, free of charge.
I am giving Leo and Furniture City 5 stars, not because our experience was perfect, but because Leo and his staff went above and beyond to provide us exceptional customer service. Both of the issues that arose turned out to be manufacturer defects but Leo took care of everything. Between the amazing price and incredible customer service, I will be going back to Furniture City the next time we are in the market for a new piece of furniture.

This place is not even worthy of 1 star! I went this place and bought mattress and bed frame just because it was relatively cheap and they delivered for free. I clearly mentioned we wanted «queen» size mattress and bed frame. There was one bed w frame displayed and I kinda liked it because it was relatively cheap. The owner guy Huy said it was queen size. So I said I want this. When they were delivered, they were «full» size. I called that guy and he said «I said it was full size and you wanted that bed.» I said, «because you told me that bed was queen size. I clearly mentioned I wanted queen size bed. «then he said, «do you want queen size bed for full size bed price?» He was so rude and aggressive. He said «if you want queen size, pay more. Otherwise pay $ 60 for delivery and 35% (35%? Are you kidding?) of price for restocking fee. That’s it.» He said «I’m very nice person so trying to help you.» He must be kidding! He is such a liar and does not have any etiquette. This swindler guy, Huy really made me annoyed and upset. I should’ve read all these reviews prior to visit this place. I will definitely never ever use this place again!!! I rather lose the money than pay him even a penny more to exchange! Be aware that his receipt does not indicate specific description of furniture you buy.

This store has extremely considerable service and is very helpful to people. They are in a convenient location right at the corner of Harbor and McFadden and has an exceptional furniture quality. They have very striking furniture and the service is very friendly. Many of the paintings are lavish and a great deal of chairs, recliners, sofas, and much more are modern. Fast delivery and no charge haul away of old furniture; this store is definitely one where you should visit.

This is an update of my last review. I gave them 5 stars for I thought I got a good deal. But after a week of using the mattress I got from the store my wife was complaining of backaches. Since the contract was just a lease I went back to the store and talked to Leo of returning the mattress since it’s just a lease and Leo said he could not take it back but willing to replace it. Since I don’t care for the low quality of their mattress I said I don’t want an exchange but just to return it. But the stupid Leo does not want to get it back even he issued a leased agreement. beware of this store. I found out that their prices are so jack up. I was able to buy a mattress half of their price at Harbor and Segestrom.

You get what you pay for, but it’s another thing when a customer service business asks that you pay them to get basic human respect.
I am writing about my family’s experiences after purchasing some headboards from Furniture City. We mainly corresponded with Mr. Huy, the manager. We saw some advertisements about good deals at this place and we bought some headboards. We had them delivered to our home by Mr. Huy and the store’s workers. However, Mr. Huy and his staff came unexpectedly at 11:00PM at night to deliver the headboards. Then they proceeded to hastily and sloppily bring in and put together the headboards. They didn’t even screw the headboards in tightly. On top of that, they HIT my sister’s car headlights in our driveway. Of course, Mr. Huy didn’t even apologize and just up and left our house after having hit the headlights.
We addressed this issue with Mr. Huy, and he ADMITTED to his mistake and asked us to provide him photos of the car headlight. We did that, and waited for his reply. 3 weeks later, he tells us «I don’t believe I hit your car.» How could he say that after he admitted his guilt? After bringing this point up to him, he simply stated «I gave your mom a good deal, what do you want?» I cannot believe Mr. Huy had the audacity to say this. How does getting a good deal from your business give you authority to beat up our property and disrespect us?
The absolute worst. I do not recommend. Come here if you want to be disrespected, otherwise go to some other furniture store!

Great price and best service. I’m one happy customer and highly recommend everyone to come here.

I have purchased multiple things from them over the years and never had a problem with the service or the products. Delivery can be a little delayed sometimes but I think he only has one truck. The prices are fair so I don’t mind. I have only had to call to check on delivery once and that was a special order table with modifications that he had to do for the legs. (I wanted a bar height table but not bar height and the original table legs didn’t look right once he cut them). Other than that I enjoy talking to Leon when I go in the store. He always remembers me and my mother and has always been as helpful as possible.

Stay Away!!! This will be the longest review I have ever written for the worst experience ever.
My experience was pretty close to reviewer XSnowBunny X. I came in with my boyfriend looking for a dinning table set. I found one that I liked but I wanted it in a darker color and shorter in height. Leo came up to us and told us we could have it any way we wanted and started to thumb through 10 catalogs to show us the variations of the set. I was also looking for a storage bed frame so he showed me one that was on its side. I could clearly see the horrible paint job it had. I don’t know why they would showcase something like that. That was the first red flag. He then says it’s the last one and it’s only $ 350. In my mind, I was like WTF it’s only worth $ 50.
Anyway, he was friendly and accommodating with trying to help us find what we wanted in the books. Then he quotes us the sale price of the set on display. I was thrilled. As we are talking, an old disgruntled Asian couple comes in. They start asking why they were charged more than what was on their receipt. Leo kept telling them that they misunderstood and were wrong. It blew up into a huge argument and that should have been the cue to GTFO of there but I wanted to give Leo the benefit of the doubt because he was really polite to us. Anyway we left and told him we would be back.
A few days later, we came back and there was another lady there. We asked for Leo but she said he wouldn’t be in until the weekend and instead she could help us order the set. I told her what I wanted and even showed pictures on my phone from the catalog but she still couldn’t find it. They have like 40 binders with catalogs on the shelf so it’s really hard to find stuff. I asked her about having the furniture in stock and a guarantee that it would come in the exact color. She was not confident at all and wasn’t sure about anything because she said she didn’t work there often. At least she was honest. So we told her we would come back and figure it out with Leo.
We came back and talked to Leo but this time he was not the same chipper self he was the first time we met. Oh no, he seemed to be in a bad mood. We reminded him of what we wanted and he just looked at us like we were a bunch of crazy people. He barely seemed to remember us. He started thumbing through his catalogs and couldn’t find the table set from before. Luckily I had a photo so I showed it to him and then proceeded to confirm the price. Then he starts typing fiercely on his computer and says that it is now more expensive. Feeling puzzled I ask, «How can that be? You quoted us a different price. I know what you said. I took a picture from the catalog.»
Then he says,” I checked it again and it’s more expensive now.” That was totally shady but it was unbearably hot and my bf was tired of looking for furniture so we gave in and paid. Then he says, «It should come in a few days but I will call you before then and let you know if it’s in stock.»
WTF??? I am totally livid because he didn’t even know if it was in stock in the first place. We were just going in circles. We left with very heavy heads.
The day before it was supposed to arrive, he didn’t call. I expected that so I called him and low and behold he says the table is not in stock. He pretty much wasted our time. We came back and luckily he gave us a full refund. THANK THE HEAVENS! However not without trying to sell us another table before we left the store. Leo is unbelievable! He says everything you want to hear but it’s all lies in the end. So there we have it. The most shady Vietnamese sales person we have ever dealt with. Buyers, when it’s too good to be true, turn around and run as fast as you can!

This place has to be the most horrible furniture shopping experience for me. My bf and I came in to order a dining table set and we made a deposit of $ 200. The owner named Huy said he will have it delivered to us the next day. We were surprised that it was so soon. We told him to deliver a brand new table set and he reassured us of it. The next day, we came in to make sure a new set will be delivered. He was surprised to see us, then he mumbled under his breathe saying «if you don’t like the table that is on display then I will have to order a new one at the warehouse.» I was in extreme shock! I left feeling so upset and decided to shop at a different store. I ended up finding the exact same dining table set at a cheaper price.
So, I called in the next day to negotiate with him. I was very unhappy by his dishonesty, but since I already placed my deposit I was willing to work something out. I asked him to match the price at the other furniture store or simply give me a little more discount otherwise I will cancel my order and buy it at the other store. He did not believe any of my words. He even said I must have looked at the wrong dining table set. I’m not blind! I know what I saw. He refused to negotiate so I asked to cancel my order and get my deposit back. Then, he told me that I will have to pay a 33% restocking fee. What! I told him you don’t even have the item in stock at your store how can you charge me a restocking fee? He continued to refuse to give me back my whole deposit. After my bf and I called him several times to discuss the matter, he was uncooperative, rude, illogical, hung up on us mid-​conversations, and even threatened to call the police on me! I wanted to use logic and reasoning with him, but he said he does not want to speak logic to me! What?!
One thing for sure, I will never set foot into his store again. The situation could’ve been avoided if he apologized for trying to cheat us and agreed to give us back our whole deposit. He held onto our deposit while refusing service to us, which makes no sense. This has to be the worst customer service I have ever received.

Found this little note on the window
«This facility contains chemicals known to the state of California to cause cancer and birth defects or other reproductive harm.»
Yikes!

Went here on Veteran’s Day looking for more modern furniture at a reasonable price. I was tired of paying the same price for build it yourself bedroom sets that fall apart after four hours of complicated instructions. The selection at Furniture City was pretty good. Was fortunate enough to deal with Leo. He was friendly, professional, honest, and easy to deal with. More importantly, they had what I was looking for at the right price point. Solid wood furniture with modern design, no assembly required, delivered, and set up at an affordable price. I chose items from the sales floor and Leo guaranteed to have the items new in box shipped by the end of the week. He surprised me by a phone call the next day with my order ready for delivery. I rushed home and the delivery driver Guadiel was right on schedule. He was equally friendly, experienced, and professional as Leo. Guadiel is an expert mover who seems to really love his job and the company. My items were carefully unpacked, delivered, and set up efficiently and expertly. Overall, great experience. Already recommended to a friend looking to furnish his new place. Told him to ask for Leo. Thank you Furniture City. Worth checking out for sure. They might have just what you were looking for. I know because I hit up all the big name stores and about ten of the local mom and pop places. Furniture City was the best small business furniture place I found in the local area.

Ordered a TV stand to be delivered after March 4^th, bought Jan 23^rd. Had to follow up multiple times and it’s now March 25^th and I still don’t have my piece. Emailed to cancel order, will never shop here again.

I came here a couple of times for the past few years with my mom to look for some specific furniture pieces and the people here are so nice and helpful. We pointed out certain items that were already on the floor but it wasn’t exactly what we wanted so Tuyet showed us some catalogs and we eventually found exactly what we were looking for. She was very patient and super great… we all even cracked a few jokes. We bought furniture here a few different times and usually got it delivered but one time we only purchased a side table so the delivery wasn’t necessary. I came by with a friend’s truck to pick it up and Huy helped us tie the table to our truck and made sure it was secure. Overall, if you’re looking to shop for furniture at an affordable price i would definately recommend stopping by here. the people working here make you feel at ease. seriously they are just so nice! haha

Been helping my Mom shop for some home furniture and this place had the best prices. and not only that but they said that they will match any other lower price that we find! The people here are great. Really nice and helpful. My mom wanted specific kinds of furniture that they didn’t have in their store so Maryann went thru a bunch of different catalogs just to find what my mom wants. Very accommodating. Even the delivery guy was really nice. They were late on the delivery but I saw that they had a lot of stuff to deliver so its understandable. Plus no place really delivers things within the time frame they give you anyway. This is definitely a place to stop by if you are looking for furniture.

Don’t ever buy from here! We went here to buy the simplest thing you can buy at a furniture place: a metal bed frame. They botched up the order twice. First, they gave us the wrong size (they gave us a twin/​full when we ordered a queen size frame). They exchanged it but the second set was missing some parts. All these mistakes were costing our renovation project precious time. The third time we came back, they had the audacity to ask us if we trully know what size we are buying for. They would not give us a refund even if we paid in cash and have the receipt on hand. They were very rude to us, and would not package the frame properly after we asked them to open it, put it together to make sure all the pieces were there, and that we are getting the correct size. No apologies were offered. These people are just plain rude. No customer service skills whatsoever.