Lids

I decided to get a new hat and this place was on top of its game, very welcoming staff, 50% off 2^nd hat decent hat collection

The 5 stars is for the Manager guy. YOU ARE AWESOME. I truly believe this guy takes customer services VERY serious, and he kicks ass at it.
During Christmas time, I went and found a hat, line was long, or just slow, so I told an employee id be back after my shift (I work in the same mall) was over, and to hold it for me. they said no problem. When I came back, I waited in a long line (no ones fault, it was Christmas time, so that shit was paaacked) and no one could find the hat that was on hold for me… OOOOOOOOOOOOK… and I literally had NO IDEA ANYMORE what color it was, or anything, I just remember saying to myself «woo hoo, found one» so… I tried browsing around… couldn’t seem to find the one I had found before… I was really bummed out. and I left… I told my boss, and some friends about it lol, cuz I was super bummed, Im really picky at hats I buy, and was like, well, at least I tried, and ill just look online, even though if I order one, it wont come til after Christmas, cuz this was like, day before xmas eve. :(
The next day at work…*****THE LIDS MANAGER GUY COMES IN and hes like hi… not sureeeee if it was you or not, but I think it might be, you had a hat on hold that no one could find? well it was in the backroom for ya, and ive got it if you still want it?
YAAAAAAAAAAY yes yes yes, I went and bought it. but WHAT I THOUGHT WAS INCREDIBLY NICE, was that he took the time to walk over to my work, DURING CHRISTMAS EVE (if u work in the mall, u understand, that means BUSYYYY AS hell) to let me know it was still there!!! :) :) GREAT, EXCELLENT, WONDERFUL SERVICE.

Just left this Lids location. Seriously, like 2min ago. Walked in there, no greet or anything. I start browsing through some hats and checking out sizes, no help offered either. I was looking through the NFL area (limited variation of teams btw), and not once got offered any help. One big guy was doing some stitch work, and a smaller dude was just overlooking. I make my way over to the MLB hats, the NBA ones, and by this time, I’m putting on my «confused customer» look. Again, no acknowledgement. I then walk back over to the NFL side, just to see if by now their brains will process some sort of customer skill. NOPE. Still nothing.
So I just walked out, got on Unilocal,complained, and I will now just go online to find what I’m looking for.

Came here 2 weeks ago for a hat and they didn’t have my size. Checked in again today and as usual their inventory is low… didn’t have my size again. How are these guys open? Who’s monitoring their inventory?

I came in to exchange my hat for a smaller size. Chris, the guy working there was very unfriendly; barely acknowledged me coming into the store and didn’t seem to care at all about me making conversation with him.
This isn’t my first bad experience here either. The two or three other times were just as negative.
I usually go to the LIDS at the Spectrum. They’re super friendlier there and actually appreciate you shopping there.

I had ordered two of the same hats for a trip to Milwaukee. I had my first order shipped to the store and once I got the tracking number realized that the hat might not be in store before I left. I ordered the hat again and had it paid to be shipped to my house.
They called me when I was leaving to let me know that my hat was there. I told them that I had bought the same hat on a separate order and was leaving out of town. The customer service was on point, I left and came back and went into the store a little over 3 weeks since they called. I walked in and said I needed to return a hat that was shipped to the store.
The guy said he knows all about what happened and they were waiting for me to get back. They credited my card and everything went very smooth. It was awesome of them to remember my situation and were quick to get me taken care of.

Limited selection at this Lids location. Customer service was good though. Not much else to say.

They would make more money if they bothered to greet you at some point before a transaction is made. Pretty lousy customer service, which would be acceptable in a ridiculously busy store. Unfortunately I was the only one in there. I stood in front of a display for 5 minutes and was never acknowledged.
I was ready to buy stuff too. I’m glad there are other hat locations in the mall.
I have them 1 star because they had good merchandise. Location manager isn’t doing their job ;-)

I have been to this store twice and both times have been meet with far less than mediocre customer service. They do not bother to greet you until I just so happened to make eye contact with one of them… Anyway I tried to give them the benefit of the doubt since the first time there were a lot of customers in the store but in hope to catch different reps working there I visited them again after work and i picked up a hat that i didn’t see in my size and proceeded to ask the rep «if they had anymore sizes» and before i could finish my sentence he mutters: «that is the last one we have, what you see is what we have» ok no biggie im fine with that but what is NOT ok is cutting someone off as that is just plain and simple rude. I went on to ask him if he could call another store to see if they had it, and he begrudgingly did it. I went to the Lids store at the Block and was greeted promptly and had a great customer experience. Check out my review for that store.
Quite frankly I would not recommend any friends or acquaintances to this Lids Store.

I love the variety of caps that they have at this place from college to MLB. I have bought a few baseball caps here for CSFU & Angels. Good quality and plenty of designs. They also do embroidery & sale gadgets to protect & clean your caps. The guys are always friendly. Get their pass for $ 5 to get 10% of a cap or service.

Wow caps keep getting more and more expensive. Great selection of caps and ok customer service. I would definitely buy from this place again