Patio Guys

Just used Patio Guys to refurbish a classic patio set. It looks great. Looks new except classic. They picked up and delivered on time. Nice people. I recommend.

What an awesome company! From dealing with Anna in the office to the pick up and delivery guys, they and their work repowder coating our patio furniture was effortless. Their work is top notch and we are extremely pleased. We highly recommend Patio Guys!

We recently used The Patio Guys to do a complete refurbishment of 12 chairs and 4 chaise lounges. From initial contact by phone through re-​delivery of the chairs, we found the the office staff and the pick-​up/​delivery guys to be very responsive, knowledgeable and easy to work with.
The firm was very responsive to our request for an estimate and clarification of details. The pick-​up and delivery schedule was followed to the minute.
The workmanship was excellent and the furniture looks just like new!
We heartily recommend The Patio Guys.
One suggestion: Schedule your work for the Fall and Winter, when the workload is lower, and you will likely experience a quick turnaround. We were promised 2 weeks and the furniture was finished and back to us in only one week, and that included 2 days of transport to and from Santa Ana and Santa Barbara. If you wait until late Spring to schedule the work, you may have a much longer turnaround time.

We have had a very satisfying experience using the Patio Guys for refinishing our patio furniture. They did a beautiful job and got our furniture back in 10 days! Aimee, in the office, was very helpful and courteous. We highly recommend this company!

Patio Guys refinished my Brown Jorden chairs many years ago JUST LIKE NEW. But the chairs protective glides have worn down. I couldn’t find replacements at any store or on line. I contacted them and Anna said they will send me 2 samples to see which ones fit best. Now that is service! Very happy.

These Guys are the best !
They refinished (sand blasted then powder coated) my patio furniture that was purchased in 1971 and very weathered. The powder coating was meticulous, a nice smooth thick coating of the color of my choice. The work was superb and the furniture looks better than new. The furniture was picked up and delivered by friendly people and the office staff were also very friendly and easy to deal with. I would highly recommend this company. They provide great professional work at a reasonable cost. I can’t believe some of the «crank» A-​holes who have posted something negative as my experience was great !

I started using The Patio Guys services 20 to 25 years ago and wouldn’t think of going elsewhere! The table they originally re-​finished 20 years ago has held up beautifully and so have the chairs. We purchased a larger set of patio furniture seven years ago to accommodate our growing family and are now getting ready to have The Patio Guys refinish the chairs that have faded (we put our old smaller original set that the Patio Guys refinished originally on the other side of our patio since it has held up so well and use it as a spare whenever we need more seating). I am not quite sure what process they use to finish the furniture but whatever it is, it has held up beautifully. We live near the coast and our furniture sits in the direct sun most of the day and is exposed to the elements year round as we do a lot of entertaining. The Patio Guys refinished our bar stools seven years ago in a dark brown with dark brown strapping and even though they sit out all year long, they still look great! They have not faded and the straps are still nice and tight. Our chaise lounges also still look like they are brand new.
I was dismayed when I opened this Unilocal site to read the two negative reviews posted as I have experienced nothing similar to their postings. The staff at The Patio Guys have always been courteous and professional. My calls have always been answered by a real person and the one time I called after hours, someone returned my call the very next day. The instructions I have been given on the phone have always been very precise as well as their price quotes. In retrospect, I know The Patio Guys service a lot of people and if they only have two negative postings online, I guess that’s pretty darn good as most people tend to only post the negative, and don’t usually take the time to post their positive results as they are too busy enjoying the outdoors in their newly refurbished patio furniture! :)

Couldn’t have had a better experience — from the initial contact, to the delivery of the furniture everyone was professional and a delight to deal with. The best part — the furniture that they refinished was better then New. Look forward to dealing with this company for many years to come.

This nightmare of a company replaced my strapping a few years ago with materials that spontaneously discolored into huge brown blotches within months, then started breaking within a year. Their representative when you phone, «Anna,» insisted on the phone that the discoloration must be «from the airport» which is more than 20 miles away. She says that they absolutely take no responsibility for the coloration of the strapping. Then when I called recently to report additional straps that broke (without the chairs having been used!) she told me that they would send a man to look at all the furniture and determine what should be covered by their warranty as defective. I asked and she said the pick up and delivery would not be charged if there was a warranty problem. She also said that if her man felt that the discoloration was a result of a strap defect, that would also be covered under warranty.
So the man with the truck came and identified 4 chairs that should be covered by warranty, but now he told me that Anna instructed him to charge me over $ 120 for «pick up and delivery.» I thought this must be a mistake so I had him call her — and now not only did she insist that they will charge for pick up, but she also doesn’t care that her man identified discolored straps as defective — they will not be covered. The bottom line is that Anna misled me on several counts. She is willing to re-​strap 2 broken straps — but will charge me more than it would cost me to replace the straps myself — under the guise of «pickup and delivery» fees. And she will not replace discolored straps that we began complaining to her about after only a few months, even though they have been confirmed as defective by her representative.
Anna of course denies everything that I heard her say when I talked to her on the phone and seems to think it’s funny that I wasted a day waiting for her truck without any satisfaction. I notice that the BBB has this company rated «F» and I can understand why. The furniture looked good right after they did it – which probably explains the 5 star ratings on Unilocal — but within 6 months their work was unsightly, and the company does not seem to care.

What a nightmare! Had to call three times to get them to pick-​up two patio chairs for reslinging. Was quoted one price over the phone and told another price upon pick-​up. They’ve had my chairs for three months (an hour job at most). I’ve called a half dozen times and get told the chairs are ready and the scheduler will call — never a call. Finally, this week told them if I don’t get hear about my chairs by 3pm, I’m taking action. Very rudely spoken to by Anna who really didn’t seem to give a heck. The worst customer service — will never do businees with them again. They have proven that they really don’t care about their customers. I hope I get my chairs back!

This Santa Ana, CA firm refinishes patio furniture. Although this company came highly recommended by Roger’s Gardens, where we purchased our furniture, they were a HUGE disappointment. First, you phone the main number and get a quote on sight-​unseen furniture, then a scheduler calls you back (mine took four days) and gives you a window of when they will be in your neighborhood. Not my idea of personal service AND they take 3 – 4 weeks to complete the work.
I fully described my furniture to the the first person I spoke with and was specific about the solid (heavy) stone top sitting on the base, which needed to be refinished. At no time during this conversation was I told it was my responsibility to separate the top from the base. When the driver showed up alone, I knew we had a problem. Sure enough, he called the main office and was told he could not take my furniture.
I cannot review their work, but strongly suggest you make sure they know exactly what you have before you accept an appointment with them.
Wendy M
Newport Beach, CA