Quantum Auto Sales

DO NOT BUY A CAR FROM THESE PEOPLE! I purchased a bmw from them and drove from rwo hours away to pick it up i realized when i was there that the tire emergency lights were on and pointed it out to my salesman Rudy, he looked at the car and said «oh the wheels are not even the same leave it overnight ill have them fix it and you can pick it up tomorrow «i drove two hours home and two back the next day and it still wasnt fixed my ride had already left so i had to take the car and Rudy said bring it back and they would repair it along with the small crack in the windshield. I had the car about a week not really driving it on my way back to return it for repairs i slid, spun out and hit the center divider on the freeway, totaling my car and sustaining serious injuries. The car was found to be unsafe and should have never been sold in that condition. when i brought it to the attention of quantum auto sales they apologized and said they have plenty other cars for sale if im interested. No concern for the fact that their unsafe car could have killed myself, my child or any number of random people and no interest in returning any of my large deposit. These people will sell you a lemon just to make a quick buck. It’s not worth your life

Okay so we meet up with Rudy our sales man he sold us a 07 escalade. The truck seemed to be in perfect conditions exept for some missing bottoms and a tear in a storage bag. They fixed some of those problems. I called them two day later telling them that the engine was making a nosie as if the engine supports were not there. And some paint was damaged on the doors. I took the truck in for a whole week and they said they would fix all the problems. As am driving to my house the engine kept making that same noise again. I called and they said that they had fixed everything that there was nothing to worry about. This came from the service manager thomas. I took my vehicle to my mechanic and he checked it out and found out that the enginw supports were totally unusable and unsafe. I gad to fixed those supports as it was un safe to drive. It cost me almost $ 1000 to fix it. I took the used supports to the dealership and they all looked suprise that they didnt fix. Also they sent me a registration that was due 4 days later. I was promised that i was going to get 2016 registration i even payed for it. They also lied about it and i had to pay $ 430 to get the tags. Just in my opinion try to look for another dealership that wont lie as much as they promise.

So now I find myself 2 weeks later, writing an updated review… I brought it down to 1 star, because of how unsatisfied I am at the Service Dept.
After we bought the truck, and took it home, we started noticing a lot of things wrong with it. Front suspension was totally shot, we had an oil leak, that was covered up by them washing the motor, rear suspension is shot, rock chip on the windshield, a crack on the dashboard, right above the airbag, transmission oil is BLACK, and we had a cylinder misfire in #4 plug… I found all this out, because I took it to my local mechanic (my mechanic for 12 years) and he found all this wrong with the truck.
Now I can understand its a used vehicle, and I’m glad I got approved for it, but how can you sell a vehicle that is not suitable to be on the road? I called back on Monday, Feb. 2, 2014 and set up an appointment, to bring it in to service… the following Monday Feb. 9^th, 2015…
When I arrived there, I had the list that my mechanic had gave me, and I showed it to Thomas, he said he was the Service Manager… He made it a fact to tell me, that he didn’t care what my mechanic had written down, that THEY were going to check the truck, and fix whatever needed to be fixed… but they would take my mechanic’s list into consideration.
Fast forward to 3 days later… Wednesday Feb. 11, 2015… I get a call that everything is done, and my truck is ready for pick up. I ask the girl on the phone, what they had fixed… to which she stated «the front shocks, we fixed the oil leak, we changed out the spark plugs, we made you an additional key… and that was it… not even half of what was on the list!!!
She then transferred me to Thomas, who I spoke my mind to and told him, that I wanted everything on the list fixed… to which he stated… didn’t need to be fixed!!! I have pictures that the rear shocks are leaking, and also that the transmission oil needed to be changed, to which he stated…“We are not a transmission shop, we don’t change out oil!»
He got so upset that he told me to hold on, and put me on hold… so i drove out there and spoke to Jorge, the Manager…
I owed them $ 500 for the down payment, which I refused to pay until the fixed my truck the way it was supposed to be… I even showed him the pictures of the damaged rear shocks… until then, did he agree to fix them, but he wanted me to wait another week to bring the truck in…
I had a very heated discussion, which i have on my gopro, where i told the manager, that i was not going to pay the $ 500 for the repairs that were not done, and instead, i was going to use that money to fix the problems myself… finally after 2 hours of arguing, he caved… so now i have to fix my truck myself…
Unbelievable they would sell a vehicle in this condition, They kept throwing in my face, «we gave you $ 2000 off asking price» So what? Charge me regular price… and fix the damn thing so its safe to operate!!! Thats my mentality, not only that, but it retails on KBB for $ 17,000, you guys came up $ 2000…Again, I don’t care… everyone has to make their money…
Downside to all this, Is I CAN NOT refer anyone to them… my 5 star review dropped to a 1 star… No Bueno guys…
Just a quick note… this review is for the Service aspect… not for sales… Eleazar aka El Gordo… Is a super nice guy… But thats it… nothing else…

If I could give one zero stars, I would. I called to ask for pricing on a truck. I was given the ridiculous price, and told the guy on the phone that was more than I was looking to spend. I began to ask if there was any others in stock, but he cut me off and then hung up on me. I’m in sales myself, and I’m completely dissatisfied with the lack of courtesy they expressed. I know where I WON’T be buying my next vehicle.

Couldn’t be any happier buying a car from these guy
Took really good care of me and my car. Thabks guy

Very surprised that this dealer has no reviews. Went the other day to look at their vehicles and every single car they had were priced above blue book. Also the condition of their vehicles were very poor and they looked beat. Sure they will finance anyone even if you have repos and a credit score under 500 with 2,000 to 4,000 down. But for the condition, mileage and price of their vehicles you have to be extremely desperate and stupid to get a vehicle from this dealer.