T-Mobile

I came in looking to upgrade and I spoke with a person in training and her trainer. They did not seem to know what was going on and I had to actually show them how to do their job by telling them where to click on the screen to proceed (I’ve never worked for a phone store). She did not give me back my ID and I forgot to ask for it before I left (understandable). I came back and spoke to one of the team members who wrote my name on a clipboard. He then moved on and took other people’s names before going back behind the counter and laughing with another guy helping someone (unprofessional).
He went to the back 10 minutes after writing my name down. I waited 15 minutes in the store after that until he returned and told me that it would be out soon (where would they put it?). I waited another 15 minutes until a person I’ve never seen emerged from the back and handed my ID to me unapologetically.
I waited 40 minutes for them to give me back my ID. Unbelievable

Save your time by not coming here. I’ve been with T-​Mobile for ten years and since there are no longer contracts, the employees have no idea what to do in regards to plans. I went in over a year ago to upgrade and get on JUMP. After everything was complete and I was all «set» I was out of there. Service was ok. Nothing spectacular. So what went wrong? Well I was never enrolled in JUMP. The employee apparently didn’t enroll me correctly and because of his mistake I had to wait to get enrolled because of some fine print. Anyway, that was the first bad experience. The 2^nd happened just two days ago. First off, they are supposed to open at 10… not 1005 which was more like it. There was one person ahead of us which was no big deal. Then after about 5 minutes it was my bf’s turn. Another employee came out (I think her name was Andrea) and I went over to her where she started assisting me. Everything was perfect, I told her I wanted a plan with less data blah blah blah. So she said since it was the close of the billing cycle that my plan would go into effect the next day. Ok, cool. Everything was «set» again. Until the next day came and I apparently no longer had data. She screwed up completely and took away ALL data from my plan. Why is it so hard to get your job done right? I was super pissed and called customer care where they were able to fix what she had done wrong. They end up always fixing what the retailers screw up. So, all in all, the retailer part of T-​Mobile just plain sucks. The employees working there require better knowledge and need to know what they’re doing before screwing up your plans. They’re nice and all but seriously need training.

Just singed up for Tmobile today after leaving Sprint. I spoke to Eric and he sounded like he did not have the time or did not want to help. He was a comeplete jerk and rushed me off the phone. Unfortunately this is my local Tmobile store, so I am some what forced to go there. I hope they can make up for this rude incident when I show up and actually deal with them in person to purchase my new phone.

Service was amazing — Andrea answer all my questions and provided options. She even broke down my plan in detail as I currently have multiple lines. This is true customer service, going above and beyond.

Desi was a big help. I will report more. He was patient & kind helping my 83 yr old Mum with her new smart phone. :)

Been to this location a couple times now and service is decent, subpar really. The last time I went it was no good. Staff is constantly changing so don’t expect consistent and productive customer service. I’ve had some good experiences and some not so good ones. I’ve been with t-​mobile for almost a decade so I would expect some consistency in good customer service but nowadays that’s too much to ask for. What they offer in low rates they sacrifice everywhere else it seems. Considering changing carriers. If you can avoid going into a store do so, it seems all they worry about is getting their commission, maybe t-​mobile needs to pay them better. Not returning here that’s for sure.

Sonia, was really helpful today and she got my account pulled up quickly and efficiently. Also, she did whatever she could to help me and also double checked with her boss to make sure that she was giving the right answer. It made my experience much more enjoyable.

DO NOT GO TO THIS STORE! They have the worst customer service ever and are very slow. The wait time is ridiculous. I went in there yesterday to ask a question about my phone and they took my i.d. To make a copy of it and they forgot to give it back to me so the guy left me a message saying they had my i. d and I could come pick it up. All was good and I understood mistakes happen until I went to the store the next day to pick it up and no one knew where my I. d was. They looked in the safe and at the front desk and it was no where. They said the guy might have taken his clipboard home with him so my i.d. Is probably with the guy at his house. They told me to come back tomorrow to check if the guy had it with him or where he put it. How can an employee take a customers I.d. Home. It took them 20 minutes to tell me they couldn’t find it. If I were you I would not go into this store and trust them with your personal information or credit cards. They don’t know what they’re doing. Even the manger had know clue what was going on and didn’t know where my i.d. Was.

The wait time is unbelievable. We are at an hour already and the store is nor that full. Make sure you come with your homework done as well since the knowledge level is not as high tech as you’d want. Still a good carrier, but could improve the store. Also don’t trust the waiting list. People jump it. We gave up and left.

I walked into the store and was immediately greeted by Nancy r. She seemed genuinely happy to help me and took my name down for a sales representative to further assistance in my purchase… Wow customer service really exists here… Employees are very nice and seems like they definitely enjoy working here.

Don’t come to this place. The service poor and they don’t know about customer services…

T-Mobile’s service has gone to hell since they got rid of the contracts. I went into this store to upgrade a phone, and they stand around, no eye contact until you walk up to the counter and stare at them. So, you can’t buy phones there now, and you can’t get accessories, so why do they have the stores.
The final straw was when my phone, Samsung 4S older version, wouldn’t charge. I took it to this store, and they wouldn’t look at it, just said it had to be the battery, and that I couldn’t buy the battery there. Had to go the Radio Shack. I went to Radio Shack, where they tried to be helpful, BUT no longer sold that battery.
So, when I was in Costco, Verizon was having a great special. They looked at my current phone, tried to charge the battery, and it turned out it wasn’t the battery, it was the charger chord. I signed up with Verizon, because I had been with T-​Mobile almost since their inception, TEN YEARS, and knew my contract was up. Turned out that 1 ½ years ago, I had asked for a better price, so they put me on a contract.
I called them and told them that I couldn’t use my phone, so they couldn’t expect me to stay on the contract for 8 more months, and not be able to use my phone. That they should give me a deal on a new phone to match Verizon.
SO, I had to pay a $ 200.00 early termination fee, AFTER they got rid of «contracts», when I would have kept my phone and stayed with T-​Mobile if only one of the kids at the store had checked my phone to see if it was the battery, or the charger.
Charging the termination fee after being with the company for ten years, and after they no longer had contracts was a slap in the face, and not good business.

Wait was too long for what we were told. I understand it was Black Friday and it was busy but if quoted a certain time you should be assisted in the order arrived. I came here to get a phone number ported over from a previous carrier. The rep told us 15 mins but didn’t tell us people who came in after my group would be assisted first. Isn’t that the reason of having a list on a clipboard? Anyways, we were finally called after a 40 minute wait. I am giving 3 stars because of the service received. The guy who helped us was courteous, quick, and professional. If treated better with the next visit I will update my review.

Usually go to this T-​Mobile for my bill.
If I have a problem I go here as well as it’s a cute shopping center.
The service here is very good. They make sure they go by line.
So far, I like it & will be coming here continuously… Happy Talking!!!