VA Primary Care Outpatient Clinic

The doctors do a good job caring for their patients. I had a great experience in audiology and in the eye care clinic. They’re very knowledgeable and know what they’re doing. Sometimes the exams take a little longer because it’s a teaching facility, but that’s to be expected. I give it one less star because the front desk needs to answer phones and return calls more promptly. Sometimes it takes forever! On the plus side, it’s not as crowded as the main clinic in Long Beach.

Left a couple messages to transfer my primary care here and have yet to receive a reply. Meanwhile i am paying out of pocket, hundreds of dollars for meds that I’m supposed to get through my disabled vet care. Fail.

After coming a few times, I’m not very impressed. The receptionist are unconcerned and rude. While talking to one of the receptionist, another loudly interjected himself into our conversation to ask his co-​worker if he wanted a soda. I understand its affordable healthcare, but would like to be treated friendly. The actual nurses that work there are polite nice, and I don’t believe the doctors are bad. I hope the VA looks into how the receptionist are behaving, I get a bad, sloppy, unprofessional impression when I walk in.

The front desk staff are rude, do not acknowledge you and act as if you are ruining their day when you try to schedule follow up appointments, or check in.
The receptionists are terrible, I called once trying to see my doctor when I was very ill with a respiratory and prostate infection, and they told me «you’ve already had you check up this year» then hung up on me. I called back, and they transferred me to voicemail, and no one ever called back. I ended up going to the ER when after several days I was so weak I couldn’t walk. At my follow up appointment my «doc» who is actually only a PA insisted that the only way a prostate infection can happen is from having gay sex, and repeatedly suggested that I was having sex with other men. («Dr.» Rebecca Pedregon, for those of you who want to steer the F clear of her)
Another «doctor» tried telling me I don’t have COPD or emphysema because a chest x ray took for a respiratory infection months ago looked clear. In the last decade, several civilian doctors and pulmonary specialists from when I had work health coverage made seperate diagnosis of emphysema, which isn’t detected from an x-​ray but from some very specific lung ratios. I had to argue with her repeatedly to convince her to send me for spirometry so I could keep tabs on my progression. That was well over a month ago and I still haven’t heard back with the results, let alone gotten a copy of the test.
This place is terrible. It’s the type of facility and care you hear the VA horror stories about. Your best bet is to wait until your sickness becomes an emergency then go to the long beach ER, which is a facility that actually resembles healthcare.

Love not having to drive to Long Beach. I feel that the reception and scheduling need improvement. They seem to lack communication with not only each other but with patients. I called to cancel and reschedule, after rescheduling I recieved 3 calls to reschedule every couple hrs after already rescheduling. At least they called back, but the fact that they are not communicating this with each other is strange. It was annoying to keep getting calls every hour and explain I had already canceled and rescheduled. Also another concern is my vet felt a lack of disinterest from 2 drs he saw there, which is really sad & unfortunate. These vets gave to our country, they should be recieving top notch care.

I have been going to this clinic for the past couple of years and before that to their other location on Bristol. I have had nothing but the best service and care!

Great Mh help and i need it as there is no women’s ultrasound or mammo just gyn exams in OC and very limited PC care. Testing, Rxs and specaiists are still far in LA county. Went to LB to do skin cancer check and they didn’t do full exam as there was no female. just sprayed freeze 2. Homeless again and no homeless program dental care as there is no accessible shelter for disabled female veterans in OC. VA has programs for per diem beds and contract beds but leaves us in the road in OC. Social work is non existent.
VASH is contracted out to Path tand others that that do not follow ADA or FHEO regs for disabled — so it is the same as civilian help in OC it is for families and substance abusers not good for multiple and unique needs of single disabled adults.

If I could give this place 0 stars, I would. It wasnt much of the place, but the workers, particularly front desk. The lady’s name was Annamarie; complete total B word. So rude and not patient friendly. Took my setvices elsewhere. Definitely not coming back to this place even if its close to home.

Great clinic in OC. Audiology — state of the art hearing aids! Premium product, Siemens & powerful :-)