Volvo of Orange County

We bought a used Audi Q5 with 45k miles at Santa Ana Volvo. They said everything was good. They invested over 1.5k into the car, so they say… Despite if a car is being sold as used or new, the motor should not leak oil, now we have to fill 1 quart of oil every 300 miles. 25k investment not worth the hassle and anger!
Why 2 Star, it’s because one of the worker (who is not being paid commission on this car) are actually thoughtful and caring. If it wasn’t for that financial guy being super detail and nice, you would of gotten 1 star!
Pros:
1) They did fix the damage on the rims, even though they hesitated and we had to point it out. 2) They did give $ 500 off for the cracked grill, again which we pointed and get them the price to fix would be $ 800.
3) Interior is clean, except for the rear panel that pop out a few days later and we had to get it fix by them.
Cons:
1) We got an oil change even though they lied and said they did an oil change. We found out our motor is leaking oil (Jiffy Lube pointed that out and they don’t fix motor) and it would cost more than a thousand to fix. Since it had a motor cover panel I can’t see when I was at the dealer if it was leaking. With new oil we drove 300 miles on a trip and now the oil meter is at ¾ full!!! Seriously!
2) We found more unseen dents and chips once we got home the next day from the dealer. Like over 3 dents (quarter size) and a few chips and scrap. One of those scrap look like it was covered by white out to match the paint.
3) Bought it for $ 1,500 above excellent on KBB, we expect the motor to be good, and it should have no dents, it is excellent condition, so they say. I mean it is a dealer after all. But then again they probably don’t care about used car buyers since they don’t make much from them.
4) They don’t do debit card deposit over 4k, even though the other dealers does it, bank run and time wasted.
5) They should fix the air bag recall (explosive shard of metal) before we bought it but they said if we buy it they will keep us inform when it is available, we never heard from them and it’s been months.
At the end of the day, its about the car. Too bad we notice the oil leak after the 30 days warranty. The people were friendly BUT behind the smile is a minister grin!
I was considering about telling my family and friends to buy from this dealer since they love Volvo but now I WONT, not from this place! I could have been a loyal customer but you blew it. Would I recommend this place? Probably not.

Both my husband and I own Volvos. He typically takes care of getting them maintained and has always received excellent customer service from Ben.
I was out on a job and had an issue with my car so stopped by Orange County Volvo, and Bryan was able to get me in right away and take care of the issue. As I was driving home, I noticed that I couldn’t access the radio or air conditioning. My husband immediately returned the car to Volvo, and Bryan was waiting, even though by then it was after closing time. Problem solved.
Thank you, Ben and Bryan, for your professional and courteous service.

I have had my Volvo since 2012. Whenever I need a service or have any questions, I don’t hesitate to bring into the service center. Brian D., specifically, is always so helpful and goes above and beyond to make sure my car is great. I would highly recommend this place, fantastic service.

The Volvo S60 T5 is one fine automobile. We absolutely love it. Volvo of Orange County is absolutely fantastic. Zac and the staff are there to help you drive off in a fabulous car. If you are in the market for a Volvo, head straight to Volvo of Orange County!

Had a great experience with Shabbir Safri getting a new lease this weekend. He was very efficient and considerate of a busy working mom of 4! I’m always appreciative of that. He showed me just what I was interested in and didn’t try to sway me otherwise. I ended up getting the car I wanted for the price I was comfortable with:)! Thanks Shabbir!

We had a great experience in the service department with Brian Duncanson. A couple of weeks ago, on a Saturday afternoon, our XC90 began running very rough. We live 80 miles away and we limped into the service area around 3:00 PM. We needed a rental car fast but the Enterprise location close by was closed. Brian arranged to have their courtesy driver take me over to the Orange County airport to pick up a rental car so we could get home. He then arranged to have our XC90 fixed quickly and ready for pick up on Tuesday. Then, he arranged to have their driver pick me up at the airport after I dropped the rental car off. His service and level of care was very impressive. I highly recommend you deal with Brian if you have any service needs for your Volvo.

Just had an excellent experience at this dealership! I worked with Shabbir for the purchase of my new vehicle. I found him to be very courteous, sincere and extremely knowledgeable. He answered all of my questions and made the transaction as smooth as possible. I highly recommend Shabbir and this dealership!

Love my Volvo !!
The buying process was fast and easy. I totally recommend Volvo of Orange County to
my Family and friends. Thank you Javier for all your help and hard work !!!

I worked with Shabbir for my purchase of an XC90. We worked things out on the phone before I came to OC to purchase. He was honest, followed though in a timely manner and was excellent to work with. I was very pleased with his integrity.
He was gracious enough to offer to rides to an from the airport.
Had a solid experience, no hastles/​haggling, and was mostly impressed with Shabbir’s work ethic.
Solid Recc’d, as I have bought a number of volvo’s.
Dr. M HC Otten

Stopped in to Volvo of Santa Ana as I was interested in a BMW 3 series for sale. I received exceptional service from Javier who was extremely polite and friendly. I test drove the car while I was at the dealership as many times as needed. The process for trading in my current car and purchasing the new BMW was seamless. I was in and out the same day driving off in the car I always wanted. Super quick and friendly and not pushy at all. The overall experience was fantastic and would highly recommend!

So I must give credit, where credit is due. Volvo of Orange County went above and beyond to fix what happened with my experience in their store this past weekend. I had emailed their GM (Chris Gastmeyer) about my experience, and how I was treated. He responded, and asked if we could speak over the phone Frankly, I wasn’t really sure if I should. Part of me wanted to cut ties and thank him for the reply, but I decided to hear him out. He asked if I would give them a chance to make things right. He would work to get to the amount I needed for my trade-​in and still honor the purchase price we had agreed upon. I agreed to come down and see if they were for real.
Chris greeted me in the lobby. We talked over what happened, and decided to start fresh. It felt good. He was incredibly friendly, apologized again for what had happened, and treated me with the utmost respect.
Chris had brought Zak Barahow over to help finalize the deal, and run me through the new car. Super personable guy. Liked him a lot. He was very knowledgeable about the car and all its features. He made sure I knew the ins and outs of the cars tech and helped setup and connect my phone to the new system.
Tom ran me the through the final stages of the deal, and was very clear on what I was signing. I very much appreciate he didn’t have any dealer add-​ons or upsales he pressed on me. Everything was straight forward, easy to understand and painless. Tom’s a helluva guy too. I enjoyed our conversation during my time with him.
All in all, Volvo of OC went above and beyond to make sure I got exactly what I wanted. Even gave me another $ 500 on my trade! Chris, Zak and Tom. Thank you so much for turning me into a happy customer.
(Still knocking off one star, since this shouldn’t have happened in the first place. In the coming months and years, I’ll see how their service department treats me and my car. Might be able to earn that last start back. eventually.)

This dealership is a joke. The used car salesman TED AND DEAN ARE IDIOTS. I drove from LA today to be lied to by Dean! The car he said was on the truck at the port was a complete lie! How do we allow these low life salesmen to get away with the lies? After this experience with Santa Monica and OC Volvo I will never purchase a Volvo now! Thanks again DEAN AND TED FOR THE LIES! VOLVO JUST LOST A NEW CUSTOMER, SO IF YOU ARE THINKING ABOUT THE NEW XC90, DONT DO IT… it’s not worth the lies these losers try to make a sale! The general manager should be ashamed to have such losers working for him, wow!!! Omar post is 100% accurate. I experienced the same thing, run for the hills.

Great service and awesome experience.
Strongly recommend to anyone looking to buy a Volvo.
These guys are very knowledgeable and detailed oriented.
I’ll definitely be back.
Five stars treatment all the way.
Keep up with good work guys!!!
Thank you.

They have taken the Volvo brand name and turned it into a sleazy used car lot business. We purchased an XC90 and it was lies on top of lies from the moment we walked into the place till the time we drove out with the car. First they said the car was certified and it wasn’t, and they wouldn’t acknowledge it till I kept pressing the issue. If I hadn’t stayed on top of them they wouldn’t have made the second key, nor given me the certification papers. They also promised to detail the car, but no chance of that happening either. Our salesperson was classic pathological liar, although charming, nevertheless, a liar.
We love the car just not the people at the dealership.

Great service from today and service representative Brian was extremely nice and professional.

My wife and I have been looking for a replacement car for her, going on 2 weeks. We are so glad to have found Dean Sarwan at Volvo of Orange County. They have nice cars and Great service and that is what makes this the place to come for Volvos. Oh, and the price was fair and they even lowered that. We now have a relationship with a dealer whom we trust and that is very important .
Thanks Dean and Wally the finance manager!

My experience with OC-​Volvo, you decide —
Imagine spending 4 hours in a dealership, choosing the perfect car for your lifestyle and budget, having your credit pinged because you are in the middle of purchasing a particular vehicle. Wait! The dealership calls you immediately after you finalize all the financial details with your credit union the morning after (because Sunday most financial institutions are not available) only to have your sales rep call you and pull the plug on your sale by saying ‘oh we sold the car after you left our dealership last night’. Seriously is OC-​Volvo that desperate to make a sale — apparently yes.
Two questions: Why did you not call me last night after the car sold and why did you instruct me to have my credit union issue a check if it was not to be honored.
Wow… Lucky for me I can now take my money and impeccable character elsewhere while receiving the customer service and integrity I deserve.

I feel like everyone that writes a review for OC Volvo is a 1-​time customer. I both bought my Volvo here (C70) & also have been coming back regularly for maintenance. The guys at the shop get to know you after you come in a few times and greet you by name.
If you’re in a hurry and rush the car wash, of course there’s going to be spots on your car. I’m writing this review because I took my car in last Friday, after making an appointment online the day before for an oil change. My car was diiirty, to say the least. I was greeted and asked them to clean the filthy thing. When my car was done, honestly it looked detailed. They even had gotten a stain out of my leather passenger seat.
Mark especially is very patient and friendly. Every time I go in, the paperwork is straightforward & I’m never surprised by the total. Least painful car dealership I’ve ever been to. Oh and free coffee!

I bought a used Volvo XC90 (not from Volvo of Orange County) and after a few months it wouldn’t start one morning, I had it towed to Volvo and explained all the things I had checked and what the symptoms were. They kept it overnight and the next morning called to say it had started right up before they had checked it, that they had run a diagnostic check and found nothing. I went to pick it up and was charged almost $ 150 for them to plug in and check codes, but as it was running I was still OK.
A month later it did it again and this time I logged in to various Volvo forums online, put in simply ‘Volvo XC90 won’t start’ and just about every forum stated to check starter motor and solenoid cables as they have a known ground issue. Sure enough I found that my starter motor was loose and therefore electrical was not ground properly. 30 minutes and one wrench later my car was running perfectly.
Given that every forum pointed to this when the car won’t start I have to believe this is very common and can only believe that Volvo of O.C. technicians either do not know what they are doing, or that their Service manager did not explain the problem to them. Had they even looked under the hood they would have seen the starter was loose, tightened two bolts and gained a loyal customer, instead they chose to do nothing, bill me and wait for it happen again so they can charge me for nothing one more time.

I have had my eye on a Volvo XC 60 for a while, and I finally decided it was time to replace my existing SUV. Volvo of OC had a couple of models in the used inventory that met my needs, low mileage, a couple years old, V6, AWD. They dropped the price on one late model T6-​R, so I stopped in to see Ted (after a couple of other trips in) and drove the car.
We worked out the price and a deal on my trade that was good for both of us, and I drove away in my new (for me) vehicle. They were great about getting me financing and working with me to get me out the door that day. The dealership is big and bright, and it really was a no pressure situation all the way around.