Wells Fargo Bank

15 people in line, one teller. Enough said.

While I was trying to figure out why the wells Fargo online kiosk monitor in this branch had a blank screen, two «suits and ties» were socializing with the wfb greeter while occasionally looking over at me. One finally came over, turned the monitor off and on, then said it would take 15 to 20 minutes to reboot. when I questioned what he said he then said he didn’t know how long it would take. The waste and inefficiencies greatly show at this wfb branch, which is becoming more and more the case at the wfb branches I go to. I will be pulling out of wfb sometime this year, the client is the ultimate bearer of corporate wastefulness. If wfb executives had any sense, they would peruse what the clients have to say about the bank as a whole in social media such as Unilocal and take it to heart. This type of waste is common with monopoly power thru mergers and acquisitions, which is why antitrust laws exist, and corporate America wants less government intervention?

Never i repeat never get a car loan at this branch! This has been the absolute worse experience I’ve ever had with a major banking institution. I’ve had my vehicle for months and still have not received my registration. The paperwork was filled out by Elizabeth improperly from the beginning and I’ve been suffering for it ever since. This problem still hasn’t been resolved and pretty soon my registration will not be current and this is my main work vehicle. If i could rate the bank 0 stars i would terrible experience…

Iliana convinced me to reopen my bank account here. A few years back I had a bad experience– low income and overdrafts killed me. She set my account this time in a way that I have confidence to succeed this time and use my card better. She also helped me feel that if worst came to worst, I can be ok closing it. I dont think I’ll have problems this time. Very friendly banker, thank you Ms. Iliana Vargas.

Probably had the WORST experience Ever at this Wells Fargo.
I signed in @ 2:56 pm on 4÷22÷15 Did not leave until almost 4:45pm.
All i wanted to do was a small Wire Transfer… I’m usually in & out within 20 minutes.
I sign in and sit down, waiting to be helped. (I was the only person waiting) Ended up taking over 45 minutes for someone to help me. Which was ridiculous.
I finally get helped by a young gentleman. which lucky enough for me has never done a wire transfer before. Another painstakingly slow HOUR later of him calling for help… asking me questions… calling his manager over… he tells me there’s a problem with their system and the wire transfer cannot be completed.
Why the F*ck did I have to sit there for almost TWO HOURS before you FINALLY realized that the system was down?
Atleast the cute teller that I always go to was there… she’s awesome.
And I also got a free Dr. Pepper out of it. but still.
Hopefully your «system» is working today, otherwise I’m closing my accounts and going elsewhere.

I love this branch all the people that work there are so nice and quick to help… Always asking how my day is going and what my plans for the weekend are … This is the only branch I go to … All the other branches are rude and unprofessional… I have been going to this branch since 09 and love it … I love the door man too poor guy 100 degrees outside and always with a smile …

Staff will blatantly LIE and make false promises to get you to open an account.
There is no such thing as a Free account at Wells Fargo, at least not at this Wells Fargo. To get your fees waived you must EARN it which means high balances, heavy debit card use, direct deposit, forced savings transfers, and multiple linked accounts.
Our company opened an office in the same building where this office is located. Their «bankers» were extremely friendly and promised everyone a free account. What happens is that it is free for a few months. At the 4^th months the services charges begin. I went into the branch and asked the employee who made all the promises what happened. He told me that I didn’t meet the qualifications to get the fees waived that month. He had no answer when I confronted him about all the promises he made about how there were no requirements to keep the account open and free. Just silence. He reversed the fee for that month and told me it wouldn’t happen again. Not true. 4 months later same problem.
I read a recent article in a Los Angeles newspaper that detailed the extreme pressure Wells Fargo places on their employees to meet sales figures and open accounts. I truly believe I was a victim of these high pressure tactics.
Today I closed my account. I will never do business with Wells again. It has become painfully clear that their mission is to hit their customers with as many fees as they can and will employ dishonest means to achieve their goals.

I would like to give them 0 stars if that was an option. They had me sit down and no one helped me, the worker was talking to her friend about her nails, when she clearly saw me waiting right in front of her. Horrible, I don’t recommend anyone going to the Wells Fargo. I wanted to literally cancel my account with Wells Fargo

140pm and they only have 1 teller with 8 people in line. This should be fun.
They have 4 bankers sitting around not helping anyone and one greater. Why not have one or two more tellers.

Glad I was able to get in and out but I’m getting ticked off on them always trying to sell you on different accounts.

We all already know that Wells is typically very tough to deal with anyway. Tack on a Management staff that looks and acts like they really don’t care much about their customer’s concerns (often looking like you are «annoying» them by making an inquiry and not offering even a simply «I’m sorry»), and you have a place that you want to avoid banking at. If anything, at least at this branch. Oh, and as if traffic on Main St. and parking didn’t already suck.
On the upside, a lot of the tellers were nice though maybe a bit untrained when it comes to process. They mentioned there was a $ 7.50 fee to cash a Wells Fargo business check (even though I’m a Wells mortgage & credit card client) AFTER marking up the check and walking me through the ringer. They said I should open a «Free» checking and savings since I had my mortgage with them. I told them I did, and it became «UN-​FREE» (lol) 3 months into me having the account. «Ohhhh, they must’ve thrown in the wrong promo code, sir!»
My response: «Thanks for being so helpful.»
Left and went to Chase in Orange (at Tustin & Katella). Go see Warren Soy or the Branch Mgr David Lee there. Awesome team to deal with. Oh, but the guy at the door at this Wells (security) who greets you and opens the door is on his game. They should make HIM the Branch Manager.

We went to this WF Bank on Main south of the mall to have a contract notorized. We were greeted by two attentive people that were anxious to serve us, but we had to wait for Kyle, the one who notarizes signatures. Within a couple of minutes, we were seated at his desk spreading papers out. Kyle was very pleasant and sealed the signature with no charge to us.
I would have given WF four stars, but we need to drive back and correct an issue that should have been taken care of when we were there. Maybe I’ll edit this review when I finish business tomorrow.