Worldview Travel

I have never encountered a so-​called travel professional with worse attention to detail and communication skills than my agent at Worldview. While she was always polite and friendly, she would not return my calls or emails in a timely manner. When I called to speak to management about it, her colleague who answered the phone would not put me through. Instead, I was told that my agent was busy, so she would talk to her for me and have her get back to me.
I asked her to book a flight for me with an airline who was having a stopover promotion. I handed her date, time, and flight number, and asked her to confirm that the flight would qualify for the promotion. What a nightmare! I sent her all the information, and then she wanted to charge me $ 100 for a research fee. For a travel agent to look up a flight which I found myself on her GDS? I don’t know where she came up with all the other things she assumed I needed that would cost $ 100.
After my re-​explaining the situation, she was able book the flight for $ 28. Foolishly, I went through with the booking as this was through an organization for their convention.
When it came time to book my return flight, again I gave her the date, time, and flight number, and she came back with a price hundreds of dollars more than what I found. I double checked, and the price had not increased.
Please save yourself the time and trouble of dealing with Worldview. It seems to me that the travel agencies that are surviving are selling their service and experience. In my opinion, this agency has neither. Please avoid the headache and go elsewhere.

worst customer service. My agent didn’t return my calls or emails… Very upset!!! I will not refer or go back !!!