Zumiez

Came here this past weekend with my younger sisters, Christmas shopping for them and our loved ones. Everyone was very welcoming in the store and made sure to tell us about any and all promotions. Literally. and talk and talk and talk lol I purchased 1 item for my little coneja.
They have a rewards program fyi. I like to save money on others when shopping for others. I just like to save money. lol The store was a bit cluttered but keep in mind a busy Saturday with no parking at the mall. Ehh

I have a 7 year old son who is just getting into skating, and we went to purchase his first brand new board. We were greeted right when we walked in and the young man asked what he could help with. I explained what we were doing, he than walked me over to the new decks and brought another guy over to better assist. He recommended the right size for my son and helped him pick out a great board for him. I never felt pressured with prices, he than took my son over to have the board grip taped. My son is very curious and asks a lot of questions, and this guy was soo amazing with him. He had the patience to answer all of my sons questions and had my son intrigued for the 10 min or so it took him to finish. As we were checking out, I saw a sign for a discount and asked if that applied to me, he than said Yea it does. Than another guy came over and said «well technically she has to buy this too, but go ahead and give it her» So that saved me like $ 23.00 (which is always great)…
Needless to say, at the skate park the next day my sons new board was a hit and he LOVED it. Thank you all for helping a clueless mom make her sons hobbies simple. I will definitely be going back for all of this supplies

I produced an event this past weekend that required 8 pizza rafts. The only rafts I could find that were available were located at several Zumiez locations. After coordinating with the other Zumiez location, Outlets of Orange, they told me that they would have all 8 rafts sent to their store so that they would all be in one place for us to pick up.
Since we were sending out a runner to purchase all of these they would be using our business card that doesn’t have their name indicated on it. After being on the phone with the Zumiez at the Outlets it seemed that it was nearly impossible to make this transaction happen. Luckily, I called the Main Place Zumiez and the worker (idk if he was a manager) Dante was more than helpful! I ended up calling him with the Outlets location on the same line so that Dante could explain exactly what needed to be done to make this transaction happen. He was incredibly helpful from the beginning to the end of the call.
MANY THANKS!!! The pizza rafts made the event! :)

I called the store to check if they had a certain size in a shoes that the Westminster store told me they had. I called in the early afternoon and their phone was busy for hours. I finally got through and I explained the shoe and size I needed and I was told by the associate to hang on while he went and checked. 20 minutes later, I’m still on hold. Are you f-​ing kidding me? Awesome customer service right there. How long can it take to see if you have a size 5 in Janoski’s! Then I call back about 10 minutes later, phone is busy. Oh, could that have still been me on hold? An hour later and phone is still busy. I think this store needs a class on customer service cause I’m taking my business elsewhere. Unbelievable!

Bought 2 hacky sacks here. Not a huge variety and they’re kinda small but customer service was excellent! Would definitely come back for more hacking fun!