Advanced Eyecare Optometry

I’ll start by saying that I would discourage anyone from going to this place. I took my son there for an exam and contact lenses. I was told no fees besides copay. Dr. Fausett did the exam and I was there. He said training to put the contacts in is included in the exam. At checkout and after they couldn’t help my son put the contacts on, I was told that there is an extra 125 for helping with the contacts which I wouldn’t mind paying if I knew about it prior. I said that I wasn’t told about this. Lens Crafters do this for free if you do the eye exam with them and if I knew this I probably would have gone with lens crafters — why pay extra money! I spoke with two ladies who were extremely rude. I asked for Dr. Faucett to call me back. He left an angry message saying that I’m harassing his employees. What? And why not talk with the customer? Called twice after that and left messages to have him call me back so we can resolve the issue but he never did. Go to lens crafters or whomever else if you don’t want to deal with rude people and a crook!

Thomas Fausett, OD, is a fantastic optometrist. I recently had an eye exam and prescription elsewhere. I subsequently had difficulty with my vision. I was so concerned that I went to UCLA to see if I had a serious retinal disorder. I had a thorough evaluation at UCLA and I was basically told that I was OK and that I should get my eye prescription rechecked. Naturally, I went elsewhere and I chose Dr. Fausset. He gave me a new prescription and immediately my vision was back to normal. I could not be more pleased with Dr. Fausset. He gave me an excellent exam, explained his findings to me in an understable manner and I purchased a great set of glasses from his office. I have the utmost confidence in Dr. Fausett. Robert Wright, MD

Very disappointed and unpleased with service and treatment they have with their costumers. I had an incident from this eyecare store that on the 1345 state street, same store but different location in SB. Ordered contact lenses a week ago, where the lady said that they will come in two days. No calls after two days, not even later (at least to let me know that those lenses are still on the way) until I got to call them by myself after a week and then got to hear that I could pick them up. By coming there I said that it was very Irresponsible way of treating their costumers, since the contact lenses are very important tools for those who ordering them,(and there is always a reason why a customer asking when those lenses are coming, by taking his responsibility from his/​her perspective) on that claim I got to hear that” if I need it so ASAP I could order them earlier «and got asked to leave in three times. At the end I said that I will leave and never come back, because of such disrespectful and ugly way of speaking to a customer. Feels like they don’t need anyone there, because the lady has already to much to do, as she said, but not call us who ordered their lenses. No recommended service at all.