Andros Floor Design

Hoping that taking the time to write this review will encourage people to make the right decision
Here is the story, I authorized purchase of two boxes of wood flooring from Andros Floor Design. The owner said that this flooring had been discontinued and that I needed to buy two boxes even though I only needed one. I approved it because I thought it would be a good idea to have extra wood in case I needed it in the future. Unfortunately, the additional box was taken by the provider after the work was done. I am disappointed because I was charged for two boxes and only 15 square feet where needed (each box has 31 FT2).
My contractor tried to contact the provider about the missing wood without receiving an answer. After 5 months of waiting and two additional attempts to contact them I decided to go there personally with the intention to understand what was happening. After going there a second time I was told that they didn’t have the wood and provided no solution to the situation or explanation. I was expecting to receive at least a phone call from anyone in the company but this didn’t happen either.
I reacted very calmly to the lack of respect and treatment from the companies’ staff and told them that I would be filling a complaint at the District Attorneys office.
This situation could have been avoided with a follow up phone call or a different response from the companies’ staff. The unwillingness to take responsibility or provide a solution to the problem is unacceptable. I will not be acting with integrity if I let this situation go by, that is why I am taking action and encourage anyone that experiences this type of situations to do the same.

This is the only negative review I have written, but this one has earned it. The flooring I chose looks good and the sub-​contracted installer was great, BUT the owner of this business was EXTREMELY rude and aggressive, yelling at me his customer (!) in a most abusive way! I was so shocked by his crazy outburst I actually had to ask him to leave my home! I have since heard that he has a reputation for aggressive and unreasonable behavior and the installer has also since refused to work for him. I have NEVER encountered a vendor like this before and it was particularly unpleasant in my own home. I hope he gets some medical treatment, but I advise you to take your business anywhere else if you don’t want to risk an unwarranted, ugly scene in your home.

Be aware. This guy will rob you blind. He puts on an act of helping his customers. But it comes from a place of greed. I wouldn’t introduce these people to my worst enemy. Good luck I your decision.

I have never been more frustrated visiting a store for information on the product they sell. The man helping me supposedly only cared about coming out to my house to measure. I wanted to gain knowledge so I could make an intelligent decision and all he wanted to do was come out and measure!!! He showed me the products and walked away. Oh boy, I highly don’t recommend going there!

We just had a great experience with Andros. Sales manager Glen helped us quickly converge on a few carpet styles to consider, showed up at our property with color samples of each to view in context, measured and planned our installation, located our preferred style and color, and efficiently had it shipped cross-​country to meet our remodel deadline (it even arrived early). Installer Javier was all-​business — professional, hard-​working, and meticulous. Glen juggled our evolving needs in accommodating floor repairs to address damage found when the old carpet was removed, and kept in touch every step of the way to ensure there were no surprises. The installation went smoothly, and everything looks (and feels) great. Highly recommended!

We had wood floors put in throughout our house which look great. Unfortunately, we had a lot of problems with the floors badly buckling and Andros was slow and resistant to fixing. We eventually came to an agreement and they did repair the floors. I know others who have had a great experience with Andros so perhaps its luck of the draw.

I had an awful experience with an extremely rude and unprofessional salesman (Glen). I had carpet installed in 4 rooms. 2 rooms had a big visible seam. One was right down the middle of the living room. After waiting 4 months for the seam to «calm» per their instructions, I contacted Glen to get someone to come out and look at the seam to see what they could do to fix it. Glen, who only saw a photo of the seam, yelled at me and told me that the seam was acceptable. I had to call the president of the company in order to get someone to come out. They had installed the carpet improperly. The seam was separated in places. Service fixed it. A salesman should NEVER tell a customer, who just paid thousands of dollars for their product, that they are wrong.

Andros.

I lied. It did get worse. The day they came to install the rug Andros sent out two men. The younger of the two seemed very inexperienced. Before they left they managed to break a light covering on the ceiling and a wooden stand up cabinet that goes around our toilet.
They did replace the light covering after we asked them to do so. Not so with the stand up cabinet. They got out their staple gun and stapled the top and bottom back. They did not fix the cabinet door hanging half off the top hinge and ripped away on the bottom.
The 4-​Star rug is still shedding and completely clogged two separate vacuum cleaners, each twice in a couple weeks. This is a tight commercial weave, not loose shag.
Will not recommend.

During a stressful time after having water damage, Andros came to our rescue. Rocco found us a beautiful wood floor within our price range in a hurry. The installers were very professional. They were thorough and paid close attention to detail. They also put up with all of my questions and were very patient when our neighborhood lost power and I had to track down a generator. They even picked it up for me! Thank you Andros for taking excellent care of us.

Our new wood floor rocks! installers were really quick and thorough and we got a pretty good deal too. I wish Unilocal allowed us to post pictures… Thanks Andros!