Brighton Collectibles

You may call yourselves managers but at the end of the day you work in retail sales. Yes, your storefront is on State Street in Santa Barbara but that doesn’t give you license to mistreat your customers. I have experienced and witnessed rude and snooty treatment of customers. Last time I was there, the clerk insisted on running a hard copy of my credit card even after it was processed and went through on the card reader with signed receipts. I have also walked out after being ignored. I love Brighton so I would go into the store knowing I would be treated to their «supreme» attitude. From now on I will take my money and lust for Brighton to the other stores in the surrounding area. To those of you who think the Santa Barbara Brighton store is your only option — check the Brighton store locator on line and you will be pleasantly surprised to know there are other options in our area. Call them and see if they can help you. Chances are you will receive far better treatment and I have found they do make exchanges even if the item wasn’t purchased in their store.

Last week my 76 year old mother tried to exchange a gift I gave her for Mother’s Day. She left this store practically in tears because of the poor treatment she received from Sandra, the manager. This is the closest Brighton store, an hour away from where she lives and I feel just horrible that I had subjected my mother to such AWFUL AWFUL customer service. This was the second time my mother was at this store to exchange my gift.
The first time was about a month ago and my elderly mother was given the run around when looking for something she’d like better than the charm necklace I gave her. When my mother told me of her experience I immediately called the Denver store (where I had purchased the item) who then called the Santa Barbara store and spoke to store manager Nancy Caldwell (spelling?). BTW how many managers does this store need? Nancy said for my mother to come to the store again and THIS is what happened! My mother was accused of not being honest trying to return an used item.
I don’t care if this Sandra person did not know what had been arranged with my mother-​you simply don’t treat people like this! SHAME SHAME SHAME to Santa Barbara Brighton store!!! If I could I’d rate this store minus 5 stars.
Diane W.

This location was a happy find. I was on a cruise and we decided to take a walk down the shopping area on State Street. I was in need of a small clutch to carry a few small things like IDs, etc., so was VERY happy to find one of my favorite stores, Brighton Collectibles. The associates at this location were VERY helpful and attentive, but not overbearing. I found the perfect bag with a little help from my associate and was on my way in no time.