Callender’s House of Glass

I have used Callenders twice on some Milgard vinyl retrofit windows, once for our condo before we sold it and again for our house when we bought it. Julia, who actually works out of the Camarillo office but sets up the estimator for the Santa Barbara office, was the most responsive to talk to both on the phone and over email. Both Bella View and Home Depot actually came out to measure but never gave me a quote even after multiple follow ups. Quality Windows was booked too far out to get an estimator out and SB Glass and JNL Glass did not even bother to call me back.
I was able to work back and forth with Julia over email to get exactly what we wanted, I was being a bit picky because I wanted some windows to have better sound proofing than the others, yet I was still on a budget. The installs at both locations went very well, 7 windows in all between the two properties and no problems yet several years later.
I am now in the process of getting our sliding glass doors replaced and dang are they expensive but I know from my previous experience that it will be a high quality and hassle free experience to use Callenders. Should that not be the case I will be sure to update my review.

Yes, my glass window was fixed. However, during my first phone call I was placed on hold for seven minutes. I had given all the necessary information, was put on hold, and then asked all the same information over again. I was told I would receive a follow up phone call in about an hour. Instead, someone appeared at my door the following day to measure my window, no phonecall. He then collected all of my information once AGAIN. Hours later the window was scheduled to be replaced the following day. They arrived promptly, and although the window is replaced, they also managed to break my bedside table. It looks as though someone either stood on it or placed far to much weight on it, and the wood is now broken. They did not notify me of the damage and I am very displeased

Unfortunately, I have had a pretty bad experience with House of Glass. Its been like pulling teeth to get the guy to even provide a price quote. There is a person (who shall remain nameless) has zero sense of customer service or ability to understand what the customer is looking for. Pathetic experience. I left there and went to Quality Windows on Milpas and got the exact opposite experience. Espy @ Quality Windows is extremely knowledgable and is amazing at following thru. I would steer clear of Callender’s house of glass.

I cold called Callenders from the internet. They provided me an email quote that day, measured the next day and installed all 5 days later. They were fast efficient and a pleasure to have in our home. Also their quote was by far the most reasonably priced of the 3 I collected. I highly recommend them to anyone!

I recently got the great idea to move the medicine cabinet in my fiancé’s master bathroom a few inches because the original design was stupid and caused the door to hit against the light fixture when it was opened.
I removed the medicine cabinet and placed it very GENTLY on the floor. I took a look at the framing in the wall and determined that moving the cabinet a few inches to the left would not be too difficult of an undertaking. Then, I decided to put it back and deal with it in a day or two. When I took a look at the cabinet I saw that I had chipped a piece of the mirror off when I put it down on the floor.
So, the mirror saga begins. To make a long story short, I finally ended up calling Callender’s house of glass (after calling the manufacturer and another local glass company) and they were able to give me a quote for a new mirror over the phone. I went in with the existing one to give them exact measures and pay. They offered to dispose of the old mirror for me, which I thought was a nice touch. They also asked if I needed it installed and I told them I could do it myself. They then told me that I should use special mirror tape and mirror mastic, not the regular stuff from the hardware store — very helpful — and offered to give me some tape and sell me a tube of the glue. She told me it would be about a week till the mirror came in.
A few days later (less than a week) I got a call that it was ready. I went in and they gave me the tape I needed (about 15 feet) and confirmed that I really should also use the mastic. One of the guys went in back and brought out a partially used tube and handed it over and said «just bring it back in a few days».
Now, that is what I call customer service. Order was ready EARLY, and they GAVE me tape and mastic that they could have charged me for. And, they treated me like a real person and not just a transaction — by loaning me the mastic and asking me to return the unused portion.
If I ever need glass or mirror work in the future they will definitely get my business again.