HouseMaster

Excellent experience with Housemaster. Easy to set up appointment. Dayne was our inspector, he knew his stuff! He was extremely thorough and let us tag along with him during the inspection. He was super nice and explained to us all of the things he was finding that would need to be repaired with recommendations on how to fix them. Full report with pictures was available online within a day.

My mother is in real estate, so I’ve been to my fair share of inspections. I also consider myself fairly educated about houses. Richard is one of the best home inspectors I’ve met.
I spoke to five inspectors before choosing Richard. I was looking at buying a manufactured home and I wanted an inspector who had experience with them.
Richard is very experienced in general (and with manufactured homes). He was very thorough, and was able to answer all of my questions.

I scheduled a home inspection, and made sure to tell the scheduler that we had an inspection contingency date that we needed to meet because the seller is on a tight schedule and we’re moving fast. The appt was scheduled for a Saturday morning at 9am, the inspection contingency date was the following Monday. On Friday at 11am, I received an email that the inspection had been moved to be several days outside our contingency date. I did not see the email until after work at 5pm. I called the phone number in the email, the office had closed at 3pm. My realtor had been calling throughout the day and was told to call the inspector and see if he could make it work, and was sent packing. It turns out that the inspector’s appendix had burst. So, these people’s brilliant plan, instead of trying to arrange for an alternate inspector, was to tell us to call the inspector with the burst appendix and see «if it could work.» I then found another inspection service to come out over the weekend, and cancelled the other inspection, saying that we couldn’t believe how terrible the customer service was, and what an unbelievably horrible situation they had put us in. I received several catty emails back. Do not use this company. They do not care about their inspector («sure, he has a burst appendix, but he can take their call and go on out and do the inspection»). They do not care about their clients. They do not understand the importance of their job. They do not care if them having to cancel could mean that you will lose a property.

Stay away from this business. Richard does not know what he is doing and refuses to be accountable for his misinformation and inaccuracies. When asked to return (even if offered payment to correct his work) he turns belligerent, refuses to admit he may have made a mistake, and hangs up the phone.
This is poor quality and in-​accountability at its worse. Stay away.