Perry Mazda

I went to 3 dealers.
First dealer was too apathetic and didn’t get my needs, second too expensive, this dealer was just right!
Santiago was such a great guy to work with and he understood all my needs. He worked so hard moving a ton of cars to get me the one I wanted to test drive and Is really the nicest guy. Love my new Mazda6.
Thanks Santiago

My family and I were camping in Carpinteria Beach when I realized the water pump went out on my truck. I had less than 24 hours until I needed to check out and get back to work. Jeff over there made it all happen, the part was there in a few hours and my truck was ready early the next morning. I’m not sure if any other dealership could have made this happen. It was all under warranty and they made it as easy as they possibly could. Their smiling faces and friendly service made it a pleasant experience.

I took my Mazda in for the 6 month service and received the best service! It’s the small details that count. From the moment I received an email from Robin about my service, Grant greeted me right way upon my arrival and picking up my car-​5 star service. Thank you Perry Mazda!

I was in the «test drive» phase and had the good fortune to work with Tina Flores. She was, simply stated, delightful!
No pressure, straight forward, patient with my many questions, willing to let me try a couple different «flavors» of the CX-​5 to get an idea how each variation actually handled.
Though I ended up buying a different car, I couldn’t have asked for a better experience.
I can recommend Tina Flores without hesitation!
* I found the follow-​up «robo calls» (with no message) very annoying!
But that’s on the dealership; NOT Tina. She apologized even though it wasn’t her idea. Does that work on anyone? Ever? I think not!

I recently lost my key to my Mazda 3, so I had to go back to Perry Mazda to get a second one. When I called to make the appointment they said it could take a minimum of an hour and a half to get it done, just to reprogram a key that they thankfully had in stock.
I showed up at my appointment early, hoping it could help me get out of there sooner. Grant came out and greeted me and checked me in quickly. I mentioned that I had to get to work (in Ventura) and I was worried about how long it would take. He said he would get his best guy on it. So, I settled into their waiting room with free wifi, thinking it was going to be awhile. 45 mins later it was done! It was done in half the time, which has never happened to me at the dealership.
Great customer service! I usually hate going to the dealer cause everything takes such a long time. I felt like he respected the fact I had to get to work on time. Most of all I felt taken care of. Thanks Grant!

Hanging out in their waiting area while they are fixing my Mazda 2014. There was a software update needed and the front tire has a leak in it. They told me the software update was complimentary and the tire fix would only be $ 25! Staff has been friendly, knowledgable and helpful. Their waiting area is equipped with coffee, water, a television, and most importantly free WIFI! They also have a vending machine filled with snacks that I may get to. So far, great experience. Will update my review after making payment for all the fixes of their estimates were off!

Loved Robin T. John Resurecion and Dan, great team. Fastest car deal we have ever done. Got the price we wanted and the financing. Walter Alfaro, the GM gave us the deal we wanted the FIRST time we asked… We will buy Mazdas from them every 3 years from now on.

Our Mazda 5 conveniently decided to have a breakdown just a couple miles from Perry Mazda. The part had to be shipped in which meant a nightover in sunny Santa Barbara. Jeff Richards was outstanding in overnighting the delivery of the part and making the repair go as smoothly and quickly as possible. There was a cozy wait room with coffee and a tv. Would not hesitate to return to Santa Barbara Mazda for service or sales. These folks are a 5 star plus!

First time buying a car from this dealership we consigned for our son. They were very friendly and courteous. We sat down both with the general manager and finance manger and they worked hard to get us the best rate .9% is pretty good. Buying a car is never easy but there process was pretty smooth. After lots of research on Edmunds I feel we got the best possible deal. If your in the market for a new car I would make this your first stop.

We work in the transportation industry and have a lot of knowledge and experience when it comes to customer service and sales… Joe Medina did a fantastic job helping us pick the perfect car for me… we walked on to the lot just looking and not really sure of what I wanted and within 24 hours I had a new car that I love! Joe was patient, knowledgeable and extremely personable… I am so happy that we purchased locally while feeling confident that we got great value at the same time!

After driving 1,500 miles to California and having my power steering go out on me, everyone at this dealership ensured that I figure out the source of the problem and a solution to get home to Washington safely. After over 4 hours of inspecting and diagnosing my car they discovered the problem was much bigger than anticipated and called us multiple times throughout the work to update us on the progress and bad news about my car. After all of this and hearing how bad condition my car was in they said merry Christmas and didn’t charge us for hours of work and labor. Amazing experience would come back for all future services on my Mazda if I lived in California. So lucky to have came across this dealership! Gigantic rave to the managers and all workers!

The staff and sales people at Perry Ford and Mazda are top notch. This is the second car I am buying from them, and everyone on the staff has gone out of their way to help me. Tom Zimmerman, the sales manager, is committed to being sure that I get the car I want, in addition to ensuring that I the help I need from his staff to help me make a good decision. I never experience ‘high pressure’ sales, or anyone just trying to make a sale. Edo is really knowledgeable and patient in explaining how the technology on the cars work, and Santiago has gone out of his way to be sure I am taken care of in the process of deciding what car to get. This place rocks! THANK YOU!

My wife and I were looking or a very specific car and color, a Lexus SC 430 in Twilight Amethyst Pearl. In searching we found one at Perry Ford in Santa Barbara — about a two hour drive from our home. We called and spoke to the Internet Sales Manager, Robin Tidd. She was GREAT, gave us the information we needed so we drove down the next day to look at the car.
Robin was a very professional and personable sales person. The car was the one my wife wanted (a birthday present for her). We bought the car, including an optional extended warranty and interior/​exterior special finishing from the finance manager at that time. We drove away as happy customers.
Months later, we had an issue with the exterior finish so I went to contact the manufacturer of the product Perry Ford used. It turns out that due to the age of our car there was NO WARRANTY. I was more than a bit surprised that the finance manager neglected to mention that when he sold us the service.
I called Robin and told her about it. She said Perry Ford would issue a refund for the finish service. Within three days we had the check in our hands.
WOW!!! That is amazing service, integrity and honesty. Thank you Robin Tidd and Perry Ford.
Daniel & Magi

I’ve leased and purchased many Fords over the years. This time went for a Mazda for my daughter. Perry offers both Ford and Mazda brands now. What an easy process. Easy because amazing Erica Smith made it so. She is smart, knowledgeable and no nonsense. Not your typical «car salesman» but rather your friendly comrade in choosing wisely and then making it happen. Also need to mention that Tom Zimmerman, sales manager, and Danny in finance helped complete the transaction quickly and without any hitches! Thank you all!

What an awful experience at this dealership. We were passed around from one sales person to another until finally the leasing manager Roberto came out to help us. He seemed less than thrilled to be outside and help us, even saying «they pulled me out from my desk for this». It was a hot day, and rather than making the process easier, he has us walk around the entire back lot, squeezing through cars and dirt, trying to ‘find’ the car/​color combo we were interested in. He was rude, unfriendly, and just impossible to deal with.
We had planned on test driving a few cars at this dealership, but after just 1 test drive, we couldn’t handle any more. The Mazda 6 is the front runner for our new car, but we will be going somewhere else to make our purchase.

I had the best and easiest experience ever! sales agent Edo Valdimar went above and beyond to make sure I was getting what I wanted at the fairest price. I am LOVING my 2014 Mazda CX5 and I feel awesome knowing that the people who work there is people like me… local people WHO CARE about their clients and are smart enough to keep us happy to keep us coming ;) I just had to share the good experience to you all readers !

Received great service from the Internet sales dept. Erica was upfront and super helpful. She even picked us up from the train station. Very personable staff. The finance director explained everything thoroughly and helped w a good service plan and warranty. Love the car and got a great deal.

I found on AutoTrade this car I loved at first sight, but it was located in Santa Barbara, and I live in San Francisco.
Still, I called them up, and Erica was transferred to me. It turned out she is the internet manager over there.
I asked about a feature I wanted, and she went out and checked the car for, me.
Then I wrote her an email with my offer on the car, and what i needed for my trade in. I also send them some pictures of my car.
Sure enough, Erica calls me the next day, and they basically accepted the deal.
I was very happy. The only catch: a 5 hours drive before I could even see the car.
Erica told me she needs to sell by the ends of the month, and maybe that is why I get such a positive answer to my offer. No matter, the numbers are good, and Erica told me I can drive there anytime I want.
I was a little nervous, because I thought anything could go wrong, but after the five hours drive, the car looked awesome, and Erica took me for a test drive, just like I just walked into the lot. Even my trade-​in had no problems whatsoever. One of the manager took the key and sat in my car. That is all there was.
Back at the office everything was as smooth and painless as I have never experienced at a dealership. I barely had to talk to the finance guy: just told him my credit union could give me this percent rate, and he said, «okay, we will match or find something better».
The «sign-​your-​life-​away» process was also a breeze, and we went through it in a few minutes (I am so sorry I forgot the name of the guy… but he was really nice as well).
While waiting for the financing to go through (not long) and for me to sign the paperwork, Erica entertained the kids, and show us her desk and all the pink things she had.
She keeps a binder with a bunch of children drawings, from her clients. She showed it to us, and sure enough my girlfriend’s 6 years old girl drew her a card.
I know, I know, now you think I am a relative of the owners, or something, but no, this was the best experience at a dealership I have ever had.
Thank you,
regards

Bait and switch? Deception? All they care about is getting your money? You decide.
I contacted Perry Ford/​Mazda of Santa Barbara to help me buy a new F-​250 King Ranch. They said they found my vehicle at another dealership and sent me a window sticker. The information on window stickers includes company codes and jargon. Nowhere did the window sticker indicate that the truck was a King Ranch, so I emailed them several times to confirm the details of the truck. Their email replies were vague and confusing, but one reply in particular was: «Yes, this is the truck you asked for.» When I asked to see a photo of the truck, they said they could not provide one because it was coming from another dealer. Unfortunately, I trusted their word and paid for the vehicle in order to drive it off the lot once it arrived at their dealership. When the vehicle arrived and it was not what I asked for, they tried to get me to pay them more money to have it painted to look like what I asked for. I refused to take possession of the vehicle, and told them I wanted my money back.
Perry Ford fought for a month to keep my money. Every level of the organization pushed to make me take that truck. They threatened to deliver it to my house on a flat-​bed truck. With no reconciliation in sight, I had to hire a lawyer for the first time in my life.
My attorney reviewed the contracts and email exchanges I had with the dealership and quickly confirmed that I had a solid case and would likely win in arbitration (I had signed away my right to take them to court in the course of the sale). It was only after I made it clear that I was prepared to go into arbitration with Perry Ford that they began to negotiate with me. First they offered to buy the truck back as a «trade-​in,» for significantly less money, though it had never been driven off the lot. Then they wanted to keep $ 3000 of my money in order to «rectify the error.» Days before Perry Ford would have had to pay $ 3200 to begin arbitration, they agreed to give me my money back. Although relieved by the outcome, I was not reimbursed for the attorney fees. Furthermore, this was an extremely stressful experience for me.
My biggest complaint is that it is clear at every stage of the negotiation that Perry Ford knew exactly the vehicle that I was asking for and still deceived me into paying for a different vehicle. This dishonesty is unethical to me, and I hope other consumers do not suffer the same fate.
Please check the reviews before you choose a dealership. There are several Ford dealerships in Ventura, Oxnard, and the valley with much better reviews who give much better (read: honest) service. Finally, always lay hands on the vehicle you intend to purchase before you pay for it. This is probably obvious to most people, but it wasn’t to me. I thought I could trust my local dealership. .. .

FRAUDULENT COMPANY! AVOID PERRY FORD LINCOLN MAZDA! My husband and I are cash-​strapped students at UCSB, and when our car finally died, we decided to go out an buy our first used car together and had the most disheartening experience of our lives. These people are evil and wily, conniving, and law breakers. We thought «We should go through a dealership because they would be more trustworthy than craigslist» BOY WERE WE WRONG. Perry was a nightmare. We requested a Carfax report 3 times (legally they have to give one to you if you ask), when considering purchasing a vehicle which supposedly had 180,000 miles on it. We were pushed into paperwork, but I threw a fit, demanding to see the carfax report. They kept evading, saying, «oh we’ll get that to you», or «didn’t we get that to you already?» But I refused to sign the dotted line until they did. Then they finally brought it out. I immediately noticed the exclamation point on the report that indicated «ODOMETER ROLLBACK FRAUD!» over 100,000 miles worth! They were trying to sell me a car with over 300,000 miles! The salesmen trying to sell me the vehicle said, «Oh no, thats just a normal finding in the report» kept trying to point other pages and distract me from the obvious bright RED rollback fraud indicator. I guess they thought they could try and take advantage of young first time car buyers. Little did they know we are highly educated first time car buyers. We did our research, and told them they were IN VIOLATION OF FEDERAL LAW, one which can carry heavy fines and prison sentences, called the TRUTH IN MILEAGE ACT. We met the head manager, Walter Alfaro, and he admitted, and I quote «Well, you’ve caught us with our pants down!» Unquote. This is 100% TRUTH. My husband and I would swear to it in a lie detector test and in court, and boy do we regret not taking it that far! Open and shut case. I reported it to the CA DMV and Better Business Bureau, but these Perry Dealerships are everywhere! And if one is corrupt…
I still have the paperwork to prove they broke federal laws and not only participated but tried to cover up Odomoter Rollback Fraud! Totally illegal. We wish we had had the money, strength, and ability to be litigious and we would have sued their asses for all they are worth! Still regret it to this day. We have had constant trouble with our «replacement» vehicle (which be reluctantly «traded» with them for the fraudulent car out of necessity) ever since. I shake my fist at them every time I pass their dealership or see someone with a Perry license plate.
I am buying my next car from an honest human being and never a dealership, and certainly NOT PERRY! Don’t give them your money, please.