Step-N-Out Instant Shoe Repair

I took in one of my Born boots because the zipper had spit open at the bottom I asked if this could be fixed and they said yes the first time I picked it up they had inserted a little black plastic thing near the bottom of the zipper and when I put my foot in the boot the zipper opened up again so I took it back. I took my boot back 3 times and they never fix it. The last time I picked up my boot I looked at it with DISCUSS they had inserted a silver bracket thing in the zipper I guess this was to prevent the zipper from opening any further and at the bottom of the boot the zipper was open, the old women said this is a good thing because air would be able to go in the boot when I walk I couldn’t believe she was saying this who would want there boot to look like this. This was my worst experience ever. I just wanted them to put in a new zipper not make it look like SHIT.

I went to get a new piece of elastic put on my wedding shoes. Harry told me these are brand new why do you need a new piece of elastic on here? I told him they needed to be tighter and he said oh, you need a longer piece of elastic. I said no I think it would need to be shorter. He then told me, You wasting my time, you come back on Saturday, it slower then. He was so rude that I just gathered my shoes and bailed out. Don’t bother going here. He simply picks and chooses who he wants to be nice to and verbally assaults whoever he feels like. I have a few choice words for old Harry!

What a sad sad place. Went in with lots of hope. No customer service, no sense of what they have to offer, fake computer that doesn’t work. Just sad. How do they keep that real estate?

Harry is obnoxious, a rip off artist and a blight on the City of Santa Barbara. Walked into his store to look at some inserts and this guy literally grabs one of the items on the shelf we were looking at out of our hands and begins to admonish us for taking it off the sales rack. He became abusive when we asked him questions about my wife’s foot problem and then went into a rant about us being very funny. Mentally ill? Question is how does he stay in business?

This place is a rip-​off. I paid $ 48.95 to have to heel taps and insert put into a old pair of shoes!!! I could have bought new ones! I was charged $ 7.50 for them to clean and polish my shoes… I never asked for this as I could do this at home. I assumed this was part of their service since I was charged $ 24.95 for two heel taps. None of these charges were explained to me before I was charged for them. I was going to buy some leather cleaner and conditioner but as I was bilked with the repair charges I refused to spend another dime in that store. I went to a auto parts store and got a bottle of leather cleaner that Step-​N-​Out was charging $ 24.95 for $ 9.95!!! They are over priced. I will not use them again!

I once brought a pair of Louis Vuitton shoes there and believe it or not, when I came to pick them up, they gave me another pair of shoes.

I recently took a pair of shoes to this place for a hole to be punched in my leather strap. The owner was working and told me it would be a $ 3.50 charge. I complied and then gave him my debit card which he told me there would be a .75 cent charge to use it. Again I complied. When he returned I asked him if I could have a hole punched in my other one as well. to match and he told me he would have to charge me again the $ 3.50 rate… it was utterly ridiculous… he is a con artist who is milking people. Beware…

DO NOT GO HERE. Nightmare on State street. Took my doc martens in for a shine. Turned a burgundy pair and painted them black. No use on trying to talk to them they act like they can’t understand English… Had to buy a new pair. $ 160 mistake.

I needed my daily shoes cleaned up for a wedding. They were not able to clean them on the spot but offerred the service in less than 24 hours. I then asked what product I may use to do the job myself and they sold me a shoe brush and polish and explained in great detail how to accomplish this with the best results.

Given the bad review of this place, I wanted to write a review of my very different experience to offer a more balanced perspective.
My wife and I have used Step-​N-​Out Shoe Repair often in the last two years: I took them a pair of beaten up old dress shoes that were in sore need of some TLC, and they were returned looking like new. My wife took in her favorite pair of shoes to be reheeled and they did a fantastic job. Most recently, my wife had found a great pair of sandals that she wanted to wear for an event and took them to Step-​N-​Out to have the heel strap adjusted. Harry was very attentive and carefully measured the strap on both feet, and later called my wife back in for another fitting later on in the process. The adjustment was completed on time and looked very nice, and his prices have always been very reasonable.
In all these encounters, Harry has never treated me or my wife with anything but respect and professionalism, and we have never seen him treat customers in the harsh manner described in the other review. While there are clearly cultural differences and sometimes communication issues, in our experience, these have been easily resolved with open-​mindedness and patience. We recommend Step-​N-​Out Shoe Repair and the work of Harry the cobbler in particular.

Well, for starters… The address of this store is 907 STATE STREET. If I could give this place zero stars I would.
Are you looking for…
1) a cobbler who is known to victimize elderly people?
2) a cobbler who tries to put his hand in your pocket?
3) a cobbler who has an «F rating» from the Better Business Bureau?
4) a cobbler that has repeatedly received 1 star reviews on Unilocal?
5) a cobbler who will verbally assault you?
If so… meet owner HARRY KIM at STEP-​N-​OUT/​HAPPY FEET at 907 State St contact number (805) 966‑2299.
STAY AWAY!
Here is my experience:
During a five minute interaction at his store he managed to verbally abuse me and actually used profanity to kick me out of his store.
For example, I asked Mr. Kim if he would help me select shoe inserts for my new set of shoes. He told me I would need to take a $ 79 insole test. I declined. Then I explained, my budget is $ 50. I asked him, what is the difference between a $ 19 dollar shoe insert and the $ 80 dollar insert? Is there a middle ground model?
He said, «you ask too many question.» Then began to insult me using profanity as he kicked me out of his store. He shouted! «F You» «You too cheap» «You get out store» «You get a fcuk» «F You»
HARRY KIM doesn’t deserve to be in business.
Finally, here is the part that blew me away!
Upon leaving the store, a lady who happened to be passing by the store heard the yelling and commotion and said to me, «Harry did the same thing to me.»
Terrible service. All the lucky 8’s in the world couldn’t help this man.