The Appliance Store

Unfortunately, this company is one of the only places that is authorized to repair sub-​zero appliances so I have been stuck with them a few times and they never fail to disappoint, irritate and enrage. The customer service is inconsistent and unreliable. They frequently say they ordered a part and never follow up so I have to call sometime weeks or months later to keep chasing them down. They «fix» things that break again. Sometimes bill for services and sometimes don’t. It is clear that nobody involved gives a damn. They should just shut their doors and let someone else take the business who has more of an interest in providing professional, efficient and friendly service.

I had a problem with my Viking dishwasher and they sent out The Appliance Store for a warranty repair. After two visits the repairman said he could get the dishwasher out to do the repair and it was my problem. I got the Appliance Store office on the phone and she said basically the same thing, that it was my problem. They were both rude, incompetent and unprofessional. Rarely does one encounter such poor customer service. I would avoid during business with this company.

I have a new under counter refrigerator that’s under warranty. I called the manufacturer and they gave me two authorized shops to contact for the repairs. The appliance store was one of them. We live about 30 miles north of Santa Barbara. The factory told me they were one of the authorized dealers for my area. When my wife called for an appointment they rudely told her that they don’t go there. So she asked if she could bring it in and have someone help her take it off the truck and they told her they couldn’t take it off the truck. I called the other company any they were happy to help and said they would come out for service. I asked if it would be faster if we brought it in and they said yes, so I asked if they would take it off the truck and the answer was sure no problem. Just come in between 8:00 and 5:00 any weekday.
Now as far as the appliance store goes — somebody needs to get their head out of their ass over there. I would never recommend or use them.

When the coil on our older electric cooktop went out and replacing the coil did not work, we called TAS. They stated that the problem was not the coil but the socket into which it was plugged. This made sense given the fact that replacing the coil had not worked. They stated an amount that involved over an hour of labor, explaining that replacing this part would take longer than replacing the coil. I agreed. They then pried at the socket a bit, did not remove it, replaced the coil, showed me that it worked, and presented a bill for the entire over-​an-​hour amount after less than 10 min of work. Bad form.

My experience was completely different than the previous review. We have had Doug to our home and rentals and found the service to be fast and competent. Doug was able diagnose major problems with my new fridge, deal with the company about getting warrantee parts and labor. After jobs are completed we usually get a call a bit later to see how the repairs have worked. We certainly don’t have any complaints about The Appliance Store service, skill, and attitude.

I partly blame myself for the lousy customer service that The Appliance Store provides. The owner, Bill, is also a technician and it was clear from the moment he walked into my home that he’s burnt-​out & bored doing this kind of work. Not only did he misdiagnose my refrigerator repair, but he caused great damage to my home by not shutting down the main water line after I complained of a leak. He left my home and said he’d «order the correct part.» I’m told by numerous other repair companies that its common knowledge (Repair 101) to shut off the water line till the leak is detected and/​or repaired. Two days later my floor caved in and this man took NO responsibility whatsoever and was nowhere to be found! The person who answers the phone, Lori, could NOT have been ruder or disrespectful if she tried. She told me that Bill «doesn’t answer calls,» that I’d have to leave him a voicemail, and that «maybe» he would call back the next day. Are you kidding? What happend to Customer Care? Well, after 2 full days of leaving messages with Lori (who was uncompassionate and cold), he called to say he was taking no responsibility because he was only able to detect a small leak, not a large one, so that’s why he didn’t shut down the water line. But here’s the worst part: When I asked him to fix the repair at no cost — not the floor — the refrigerator, —I was shocked when he said to not to call him or his office again! My God, what is wrong with people! So in a nutshell, if you’re looking for an integrible appliance repair company who stands behind their work, doesn’t hide from customers, provides a helpful & compassionate call center, and actually cares about their customers, do NOT call The Appliance Store! Shame on them! Try Allan from Mission Repairs. He’s the owner and he bends over backwards to make sure you’re happy from start to finish, he backs his work, and doesn’t leave until the job is done. He also has a lady who answers the phone that’s treats people kindly.

If I could give negative stars for a Company I would. Our water filter stopped working. The service guy came out to our house and attempted to fix. Soon after the refrigerator started leaking all over the floor. It has been like this for several months now. We have lived with it at an inconvenience. However, we just found out that we got sent to collections for not paying the bill when they broke the refirgierator.
The people working on the refrigerator were incompetent and late. The people in the office are rude and unhelpful.
Please do not do business with this Company.