Who’s Your Trolley

I wanted my wedding to be a little different, I wanted some unique touches that would make it something that we would never forget. One touch was a trolley ride for my bridal party before and after the wedding.
There seemed to be one big trolley company that I could find in Santa Barbara. I called about booking with them in January of 2013 thinking I had more than enough time because my wedding was in Dec of that year, but I was quickly told that they were all booked up for that month and my dreams were shattered quickly. But I kept searching and hoping and my search led me to «Who’s Your Trolley.» Just simply beautiful inside and out! Rick arrived at my hotel on time and made sure he had contacts numbers and address for pick up and drop off. I forgot to bring my iPod play list so Rick provided festive and fun soundtrack to get us in the right mood. What I loved most about having a trolley the space and room. I didn’t have to hire two limo’s and be separated from my wedding party. We all just climbed aboard afterwards and we went to a secondary location to take photos and we danced and laughed the whole way. It’s a beautiful trolley and we had a beautiful time. Thank you Rick and Nina for making my dreams of a trolley ride come true!

We had a LivingSocial voucher for a winery tour, which we purchased and used for our 1^st year wedding anniversary trip in August 2013. They were booked for the Saturday we wanted to use it for, so we opted to use it on that Sunday instead. As we weren’t staying near the downtown Santa Barbara area, we were told we’d have to meet the trolley there instead of being picked up. No problem — we drove down there and parked, walking to the agreed meeting spot. As we got out of the car, Nina called and said everyone else cancelled for that day and that they could pick us up at where we were staying after all. Definitely great but wished we were told sooner.
They picked us up in the van and Rick seemed to be in a pissed off mood (likely because everyone else cancelled) but Nina tried to lighten things up a bit. Even still, it was tough not to feel the tension. In the end, I wished they would’ve just cancelled the trip altogether if that was how it was going to be. My husband and I remember this trip as «the guilt trip».
I was under the impression that they would be escorting us to wineries. Some of the reviews had said they used their membership to get free tastings and tours of wineries which I thought could happen. Was not like this at all. Felt more like a wine taxi. They dropped us off at the first winery, telling us they’ll be back in about ½ hour or so — they had to go check their post office box and get something to eat. Seemed a little unprofessional if you ask me. This is pretty much how the trip went. It didn’t help that Rick kept saying that he’d rather have spent his day on his motorcycle instead of driving us around. Real nice!
My husband and I tried making the best of it, but eventually cut the tour short and asked to be dropped off earlier than scheduled so we could enjoy the beach instead and be free from the «guilt trip». It seems that people in large groups have a different experience with this company, and maybe this is what they are good at. Unfortunately for us, we felt like we got the brunt of their disappointment for the number of cancellations they had that day.

Rick is the best!!! A few months ago we had a bachelorette party with Who’s Your Trolley. We had an absolute blast! Rick set us up with some very friendly (and generous) wineries. He was incredibly knowledgable about the entire area. We were quite the rowdy bunch but Rick still took phenomenal care of us and was very patient with such a large group of half-​drunken thirty-​somethings. I would definitely recommend Who’s Your Trolley to anyone!

My boyfriend and I were lucky enough to be invited on a wine tour birthday celebration with 18 other friends, using this Trolley service. It was a total blast the entire time and Rick and Nina were exceptional hosts and great people to hang out with. They bent over backwards to accommodate our every request… where to go and what to do. I have no idea why any of the other reviewers would complain but we saw nothing of what they are describing. I would highly-​recommend these guys to anyone and I’m hoping our group will book them again soon for another outing.

NEVER again. Our group organizer had a clear understanding with Rick that we would have a PRIVATE tour of wineries, which we had chosen. There were 16 to 18 in our group and we were looking forward to several wine tastings at several vineyards.
Upon arrival that morning, Rick announced that we would be going to a brewery where «we can stretch our legs». He added 4 – 5 young ladies to our trolley, and thus, it was NOT the Private wine tasting tour that he Promised us. He drove up the 101 highway, instead of through the beautiful wine country on the 154. No one wanted to go to the brewery, so he dropped us at a «robotic tasting room» where you put in a card to get a taste of wine… Not even good wines.
He drove the trolley to the brewery so that He could have a try tip sandwich!!!
He took us to Los Olivos for an hour and a half, and when we requested to stay for only one hour, he said NO with an attitude. We finally got to a SINGLE winery!!!
We should have been able to go to three or even four, which is what our organizer had planned with Rick. Instead of going back through the beautiful wine country on the 154, he went out of his way to get on the highway/​101.
This man Rick, owner and driver, had absolutely NO understanding of customer service for this «Private group».
The several young ladies who were added to our trolley, had No idea that this was supposed to have been a Private tour, and they did not understand our multiple requests for Rick to do the multiple winery tour as he had promised our group organizer, and thus, our overt frustration.

I was on the same tour as Vicky L and have to agree. the tour wasn’t what we hoped, but that was not Rick’s fault — so much as the noisy group that tried to commandeer the itinerary.
Next time we’re in SB, we’ll definitely do the trolley tour, but we hope we’re surrounded by a fun bunch this time!

In response to the recent negative reviews: The group on the trolley where somehow under the impression that they were on their own private tour (the Santa Barbara Newcomers or something). The girls in my group understood that it was NOT a private tour and that the company has a list of wineries they go to. This is great for people like me who would have no idea where to go. The other group on the trolley was extremely rude and decided to take over the tour by rudely demanding to Rick where they wanted to go. Rick tried to accommodate them as best as possible and I can understand how frustrated he must have been, as were we. Unfortunately, it was the group on the trolley that ruined this experience. Rick and the company were awesome and I would definitely do the tour again and hope the other people aren’t as rude.

This tour was a disaster. Rick, the owner, had told our group that we could select wineries of our choice. When we arrived, he announced that he was taking us on his tour, which started with a visit to a brewery. We voiced our preference to go to a winery, but he refused, saying he had to ‘fuel up’ there (?). Then he took us to Los Olivos for 1 ½ hours, where he recommended a ‘garlic tasting’. We asked if we could shorten the stop so that we could visit wineries, but he said no. With attitude! After we finally got to go to an actual winery, he decided that the tour would now end at 5 instead of 5:30 as promised, so we only actually visited one winery in a 7 hour tour. So unless you want to taste beer and eat garlic, I’d strongly suggest you use another tour operator. This man does NOT get the concept of customer service.

Rick and Nina with Who’s Your Trolley are fantastic! This last weekend they accommodated my bachelorette party in Santa Barbara and we had a blast! They picked all of us up at a friend’s house here in town and then drove us around downtown SB, then dropped us off at a club of our choice. They gave us a great rate and even assisted us with pouring our drinks :) Fun people and I would highly recommend them for any group outing!

You must be joking! We booked a wine tour trip and got nothing of the sort! Rick, our driver, decided to go on his own tour for the day. First he wanted to go to a brewery, where he could enjoy the tri-​tip sandwiches. No one on the trolley wanted to do this, so he dropped us off at a sort of ‘wine warehouse’ where we could taste wines. But not a winery. Then he took us to Los Olivos to enjoy a meal. Still no wineries. Finally, he took us to one winery, where the whole group had a great time. Then, rather than stopping at any of the amazing wineries that we passed in the trolley — he took us back to Santa Barbara. This was not a wine tour — it was a day out for Rick. Please do not use this company — you will be disappointed.

Had an amazing time. Rick made sure we were very well taken care of. You are able to plug in your iphone and play any music you want on the trolly. He was able to get a a free wine tasting at one spot and a little VIP tour and another that was very generous with their samples.

The only way to go to wine tasting!

Rick and Nina were amazing hosts! There were not enough people for the trolley so we took a luxury van which was very comfortable. They picked us up and dropped us off at our place. They took us to three of their favorite wineries in Santa Ynez and they were all great and each a little different. Since they were members and it was a small group we were able to get discounts on the tastings and go into the members-​only areas at the wineries. We had such a great day and would definitely go wine tasting with them again!

My friends and I had a great time on the trolley. Some of my friends had never been to Santa Ynez, so it was awesome having a driver that is super knowledgable about the area and took us to some amazing wineries. We even stopped off at Cold Springs Tavern on the way back. The trolley itself is in really good condition, comfortable seats, and even has a small fridge to store a few cold ones for the ride! So cool that the plastic sidings can be rolled up — allowing you to cruise with the open air. Will definitely do this again.

Who’s Your Trolly is hands down the best way to ride to wine country! This trolly has great charm and the couple that own it makes the experience that much better!

We rented two seats on the trolley last weekend and it was a great time! We went from Santa Barbara to Buellton, stopped in Solvang, and then went to a couple wineries in Santa Ynez Valley, and finished the day at Cold Springs Tavern. The trolley was really nice and looked like it had just been refurbished. Everything looked brand new.