1-800-Radiator Santa Clara

A relative referred me to this place and so would i!!’ Jr was helpfull over the phone, he quoted me over the phone and gave me options for different models. Thank you jr!

To Jeff (the owner):
As promised here is my review of my experience with 800 Radiators of Santa Clara (all of them are locally owned).
Pros: Gave me a steller deal on my radiator and was able quickly have the part for me to pick up within the hour.
Cons: Gave me the WRONG part. I had the mechanic install it and after he was near finished it wouldn’t fit so I naturally got the dreaded call from my mechanic at work. I scrambled to call 800 Radiators to tell them the issue and (another pro) they quickly got another part out to the mechanic.
The result was me having to pay extra for labor and instead of waiting 2 hrs to get my car, it increased it to 8 hours. The mechanic had to pick me up at work at 7pm.
I’m a level headed person and want people to do better so I called 800 Radiators today to give them my feedback (both good and bad) so the right people knew what happened. I talked to Jeff the owner (who turns out to be the person who quickly got the right part out to my mechanic) his first response/​question after my feedback was «What do you want me to do about it?»
Really Jeff? Anyone with half a brain would know that’s not in the customer service handbook. After telling him I wanted nothing besides to let management know about the error and to improve, he told me I was wasting his time and even more of mine. Quotes from Jeff are «I don’t give a $hit,» «$hit happens» and «go online and say whatever you want, I don’t care.»
Well here it is Jeff.
After a horrible day that your company caused me, you topped it off with your attitude.
Do you want to support a business that treats their customers like this???

This place is the ultimate best place to get a radiator. Not only best price, but lifetime warranty, and the customer service is superb. To top all that,
they freakin deliver to your door free. They get 10 stars from me. Dee Dee