5 Star Auto Services

I was referred to Mr. Hoai by my friend who living in Fremont for a smog check for my super old car before selling it. After 30 min checking if it could pass the test, he came back and explained to me what was wrong with my car. Then he referred me to another very honest shop near by for a catalytic converter repaired. Before I left for the converter shop, I asked him how much it was. To the shocking me, he said he did not fix or done the test yet, so no need to pay, just come back later for a smog check and pay for the test??? When I was waiting for him, I had couple conversations with other people in the waiting room. There are ones coming here for 8 years, for 5 years, or just first time customer like me. I got scammed by my own people when I first moved down to San Jose for work, so I pretty much lost my belief in the community here. I am not writing this one because I did not have to pay him yet but because he made me believe that there are honest and kind people out there and everywhere. My thank you to him and his service!

Went to oil changers half a block away but 5 cars deep so while waiting Unilocaled this shop then called and said it’s 430 close at 5 but come now… so I whipped out of line at oil changers and already here and car being worked on… was honest about price reg oil and synthetic and said my car did not require it… $ 40 in and out for walk in… not bad!

I have always got smog test done here. They are far and pretty good. I also started taking my cares for minor repairs to them and they are far and honest.

Hoai is the best! Fast, friendly and honest. I cannot speak high enough praise about this place. The prices have always been fair and they only fix what needs to be fixed. They are more than willing to take my vehicle on short notice and always do their best to get it back the same day.

They are 100% most honest shop I’ve ever taken my car to.
I consistently have brought my vehicle here for routine oil changes. I could drop the car off early in the morning and pick up the same day. No matter how busy they were I would drop in unannounced and they would take care of me. Reluctantly I am finally reviewing and highly recommending but fear that by doing so you’ll make them even more busy and it’s a very small shop…

These guys were super nice and took care of everything I needed as soon as I pulled up. They were also cheaper then half the other guys around the area. I would definitely reconnect them

I came in for a smog check, he saw me right away (I called ahead just to get an idea of when I should come in). I was in and out in under 20 minutes and for only $ 40.00 (with certificate). Friendly, no-​frills shop… quick service at a good price!

Exceeded expectations. I have an old Honda, and I was amazed at the work. Best detail ever, by far!

This place is awesome. If you’re looking for a cheap place to take your car then this is not the place. The prices are fair and I’m a form believer in «you get what you pay for». Not only do they do great work but what I love most is the honesty. I brought my car in for a problem and they kept it for 3 days. They finally called me and said they tried their best and recommended I bring it to a specialist with specialized diagnostic equipment. I went to pick it up got charged nothing. What! really?!? That was awesome. I offered to pay for the time but they wouldn’t hear of it. He gave me a pat on the back and said good luck. Thank you for your honesty.

This guy is great! I couldn’t get to my usual, favorite mechanics (The Car Doctor), since my car randomly started overheating, and I was nowhere near my usual mechanics. I thought, «Oh, $%#$! What am I going to do?»
I checked out Unilocal and found this shop, which happened to be walking distance from my apartment. The business owner is very courteous, honest, and keeps you up to date on what’s going on with your car. It turned out that my engine thermometer needed to be replaced, and he did it for a fair price. My car’s been running nicely and smoothly ever since.

Not sure how this place has such high ratings???
The initial customer service was ok, but I felt the price was way to high for the work done. My floor mats had grease stains all over them and when I went to pick up my car, my bumper wasn’t even attached to the car. They said I brought it in like that… uh I don’t think so. I probably won’t return and I wouldn’t recommend.

This is THE BEST and most honest auto repair in Santa Clara hands down!
I have an older car (1999) and every time I take it to Hoai and his team he not only fixes it for me the SAME day but also charges completely affordable rates.
I am already a huge fan of 5 Star but today Hoai’s customer service blew me away yet again! My car had failed smog so I checked in with Hoai this morning and by the afternoon he had not only corrected the problem but had also taken my car back to the location where my car failed initially to ensure that it passed the retest… AMAZING service. I am a loyal and very happy customer. Thanks Again Hoai!

Been taking my cars here for years now… way before they changed ownership. Still great service and fair prices.

I have taken my cars here for over 2 years (one of them a german car). Hoai is pretty good and very honest. Ever since I stopped going to stealership to service my german car, I have gone to many different places trying to find the right guy who is good at fixing german cars, and honest enough to give me the correct estimate. In Hoai, I think I’ve finally found my local mechanic. I got major repairs done on my car here. Quality of parts used is good.
A word of advice: For complex issues with your car (which is common is german cars older than 5 yrs), do the online research to identify the problem yourself before going to any mechanic. Do not expect all mechanics to know all the cars in and out.

We were recomended there by a friend, we got a quote first and when we went back for the work, he remebered us and the quote. No hidden fee’s. The work was done very fast and we couldn’t be happier… will bring all of our business and recommend to anyone! Hoi is honest and doesn’t try to get over on women…

i went in for an oil engine problem… I got my car back and it wasn’t fixed, even though he said it ran quieter. It did… when it idled, so I took it to another mechanic that works more on luxery cars… it seems like this mechanic didn’t know how to completely fix my car.

I go here for all my car’s needs. They’re fast and have the cheapest rates around. They’re very accomodating and are honest w/​their opinions. I’m very happy with the services and my car still runs great!

I have been to see Hoai several times and have found him to be extremely helpful and honest. He is strait and to the point but never rude. His prices are considerably lower than average and he gets the work done quickly.
He has never pushed to have extra work done and has actually dissuaded me from paying for unnecessary repairs (explaining that it wasn’t worth paying to have the cruise control fixed). When I had my rear breaks replaced he checked the front breaks and told me they were fine, he could have easily told me I needed the front breaks fixed as well if he was trying to get more money out of me.
It sounds like the two negative reviewers might be getting Hoai confused with the old owner– there is definitely no Dan there.

I have brought my old car here for all the Major repair since it was Dan Auto. The new owner reamed it to 5 Start Auto but kept the same phone number. I call one day and was surprised by the new name. I took may car in any way for the Timing Belt replacement. The service was quick and price was reasonable. I never have issue with unexpected charge for repair that I did not ask for.
I was back at this place today with a leak in my radiator host. They were really quick, I walk over to the Chinese restaurant and have lunch. By the time I came back they were done. I did not ask in advance how much it was going to cost. The final bill was very reasonable.

Interesting place… I’m in no place to judge b/​c
Unknowingly i bought a toyota pickup from one of the mechanics through a third party. They said they replaced the head gasket, in reality they only did the valve gasket. Toyota broke down within a day. I had it towed to them which was very expensive. Luckly, Ming (the mechanica and «previous owner of the truck») redid the job for free. Maybe b/​c I almost got in a fight with the owner of the shop.
Long story short… the owner lets his people do side work in this shop, which can be good, bad, and or sketchy.