ADP – Automatic Data Processing

ADP fees you to death! I had a problem with them and decided to investigate other payroll companies and discovered we were paying way too much! When I cancelled them, they hit me with another fee that they claimed was for last years payroll!

Wow incompetent Would be a compliment. I have 1 Employee and no time or I would do this myself. My Employee is still waiting for his 2^nd check. A week late, makes me believe that they are keeping my payroll money to draw interest, (times how many companies). Using this company was one of the bigger mistakes I’ve made in a while. I’ve found a local company to do my check processing. Half the cost. No set up fees, No contract. I’ve spent money to set up with ADP, But I’m Going to cut my losses and use another check processing service. Local, not a third world country. My new company is Paychex
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I have chosen paperless statements to view my pay stubs, etc. However, their App has been down for days now and this has not been the first time I could not access my account. The desktop version isn’t much better and I have constantly had troubles logging in.
I sent an email to them regarding the issue and they told me to talk to my HR Manager at my work– who had no clue how to help me and proceeded to give me their number to call again.
ADP also forces you to change your password every few months making it extremely difficult to remember. My bank doesn’t even ask me to change my password that often, it’s ridiculous.
ADP needs better customer service and a functional website/​app.

We’ve used ADP for payroll for several years. Every year, the service gets worse. If I have a simple payroll question and need to contact our support team, the minimum time spent on hold is 40 minutes. Often I’m stuck on hold for an hour before a support rep picks up the phone.
ACA services were also a nightmare. We will be leaving them as soon as we are able.
I can’t imagine receiving worse service at any other payroll company. ADP used to be on top of the payroll game, but the company has been run into the ground.

If I could, I would have given this stupid company a negative review. They cant even set up the login properly. Every time I try to log in, they lock up on me. Even when I try to copy the temporary password from the reset email sent by ADP. Unbelievable! I have master degree in computer science from a well-​known graduate school and am currently working in a hedge fund as a software engineer. I have to say ADP is the stupidest company I ever came across on technology. I dont understand how this company is not bankrupt yet.

These guys are annoyingly persistent and I have heard too many complaints from acquaintances to ever give them the benefit of the doubt. Their services seem complete and they are a well established company, but I just don’t have confidence in their services.

Horrible and frustrating employee portal. Avoid at all costs.

ADP is incredibly difficult to contact and to use. Their payroll services are un-​reliable, their self service portal is buggy, hard to access, and unpredictable. I have never had such a terrible user experience than with ADP (Maybe Sprint or Comcast can narrowly beat them). If your’e an employer considering their payroll solutions, please do your employees a favor and look elsewhere. No support outside of business hours.

If I could find a way to give 0 stars, I would. This is the most unprofessional company I have ever felt with and their incompetence has caused me to forfeit thousands of dollars despite inquiring on several different occasions. If you have questions, I would NOT call them because you will get a different answer from each person. If you are a business looking to use them for payroll, insurance, etc. I highly recommend you look elsewhere.

SOME COMPANIES NEED A NEGATIVE STAR REVIEW
Unfortunately, or fortunately for ADP 401K client services, there is not a «negative star» option on here, if there were I would certainly use it to rate this horribly run and organized customer service. So, I guess you get 1 star ADP 401 k client system (I hate to use the word «service» it some how sullies all the other companies out there that use the word to indicate something positive! Well, I have tried on 4 different occasions to attempt to complete the very complicated and rare process (Insert sarcasm) of rolling over an existing account balance from a previous employer to my new and awesome (NOT!) ADP account, and after being transferred around and put on hold 4 different times, and 4 different times being left on hold so long, their automated system even gets tired and drops me, or the last time, after 15 or so minutes of waiting, finally being told, «Sir, our Rollover specialists are all busy, can I set up a call back for you?» Ummm, yeah, NO! I guess those mythical roll overs are not as rare as we all thought!!, I have given up, and I will transfer my fair sized little chunk of cash to another investment option! Well done ADP! Your customer service is atrocious! and I don’t even like using that word, but I cant think of anything else without using my Sailors Mouth to describe your inept, poorly organized customer service. Rant over, carry on! but stay away from these jokers unless you have no choice, like this poor scmuck!

One of their sales associates came into my office yesterday and I politely told him I was not interested. He started to get upset and kept asking me «What are you not interested in you haven’t heard everything I have to offer» and I nicely repeated myself telling him our business was just simply not interested, that we had someone taking care of our payroll already. He demanded me to give him the owners name and phone number, I told him I was not authorized to give out any information. His response was very unprofessional, he said «Well I can just google him and get information there soooo???’ I just giggled and told him okay sir you do that. I asked him to leave my office because I was very busy. He said «Well I’m looking forward to never speaking to the owner than.» I just said okay thank you sir goodbye. He wouldn’t leave he just kept going on about how he wanted the owners information. What a terrible sales rep. I myself do sales and I would NEVER speak to a customer like this. Funny thing I wasn’t even a customer he came to MY OFFICE and demanded my time. Very unprofessional. I needed to leave a review. He gave me his business card his name is Gary Foster.

Worst payroll company, we can’t process our payroll today. Tried calling them and been on hold for 30 minutes, someone finally picks up the phone and then hangs up. So I have to start all over again.

Horrible company. Worse than Comcast, AT& T and American Airlines combined for customer service. Just rip your hair out by the roots frustrating. I own a small business and was talked into switching ADP platforms from EasyPayNet to WorkForce Now. Since my business is growing, they sold me on WFN being more «robust» and suitable to my needs {{{snort}}}. It has a lot of bells and whistles I don’t want or need and NONE of the things I DO need… like support. Truth be told, there is no support… it’s practically self service.
Doing payroll has become a nightmare. They made numerous errors in our migration (6 months ago) and they CAN NOT /​Will NOT fix them. When they try, they make it worse and then have the audacity to bill me for fixing their mistakes. Now I’m mired in problems that just won’t go away.
You can not speak to anyone directly. You can only go through a toll free customer service line and you get whoever you get. It’s impossible to work with any one individual from start to finish to resolve a complex problem. You end up talking to several people and explaining the issue over and over and over. It’s like playing a game of «whack a mole» with more mistakes and problems resulting from the efforts of several disconnected reps tweaking and tinkering and, truthfully, not really giving a d*mn because no one person is accountable. Gaaaaah!
I’m ready to to be free of this awful company. My plan is to just switch to a local, user friendly payroll service (already have one lined up) and have my attorney sort things out with ADP to get someone… ANYONE to fix any lingering tax issues resulting from their astonishing incompetence and indifference.
Do not use ADP, and especially stay far, far away from their monumental failure of a platform… Work Force Now.

I wasn’t much of a religious person before ADP, but if you are going to deal with this company, you are going to need a higher being to pray to on a daily basis. Every day is a roll of the dice. Some days it might work and other it won’t. And don’t even get me started on their so called «system updates» that made everything a mess. My job went from being relatively busy and filling an 8 hour day without stress, to not being able to complete even half my work in 8 hours all because of ADP. The system constantly freezes, has coding issues, doesn’t do what you want, I mean the list goes on… Be prepared to take triple the time to complete a simple task.
Long story short, save yourself the time and money and utilize a different system. I have worked with 2 other payroll systems and had no problem. Sure they didn’t have a ton of bells and whistles, but I will take basic over broken any day. If you’re having an issue, you can also be prepared for an hour long wait on hold so that you can speak to someone who knows the system less than you do.

ADP is not the same as used to be. Their customer service is terrible! I was using ADP for a long time and stop using them in year 2012 because I decided to use my Accountant’s Payroll services. Then in year 2014 I decided to use ADP again for payroll because they offered me a different system. The price was okay because the payroll system is pretty much a self service (DIY). I DON’T LIKE IT! Every time I go to their website to process payroll I get nervous because I don’t want to make a mistake when it comes on taxes. Sometimes I decided to process my payroll over the phone. Every time I process my payroll over the phone… I always found error on our paychecks. Month to month I have to go through a much longer time dealing with the payroll system. I spent more time in reporting than I used to and customer service is not as friendly as used to be. It seems like they are short staff all the time. So I decided to discontinue the service. I wrote a letter and email it to their office in December 2014. Then in Jan 2015 I emailed the letter again to ADP office for follow up. I still haven’t received any confirmation. ADP continued charging me the payroll fees and L& I fees every month even though I wasn’t using their payroll since Jan. 2015. I finally got it CLOSED but they took money from our payroll account until March 2015. THEY ARE TERRIBLE. I DON’T RECOMMEND THEM. They are NOT GOOD as used to be.

Wouldn’t mind ADP if customer service existed. do yourselves a favor and find another service that is more personable.

Stay away of this!
Complete disaster, support non existent.
Tech guys have no clue what they are doing, Im surprised they managed stay in business.
ADP sales rep promised so many good things and they appear not just at additional price like for instance employees contract at $ 11/​week, would you believe this nonsense? as well as other hidden fees and simple login and out wouldn’t work properly. Tried to explain tech guy what issues we have, he asked me to email him our logins — cant they login via back office?, complete joke.
Would give 0 star if could, waste of time, money and energy

TERRIBLE!
I made the mistake of doing business with this company. So many false promises from the salesperson. Then customer service started in with their idiocy. Sorry «kevin» I know you are from pakistan. And you called me, why do I need to have my 12 digit customer number memorized at the random times when you call?! The service was bad. Mistakes were common. And they were seriously overpriced.
AVOID at all costs.
Paychex is no better. Find a local CPA to help you out.

If it could be zero It would be. They do not have a clue for understanding tech, God help you if you use a Mac, and registration process is BROKEN.

I hired ADP and used them for about 1.5 years until I could get out and change to another service.
In 25 years of being a business owner have never experienced such a level of absolute incompetence, ineptitude, stupidity and carelessness in any organization — let alone one with the fiduciary responsibility they should have.
The bottom line — DO NOT EVER think, consider, or let one of their sales reps talk you into signing up with them — for anything — EVER!
If you have any doubt how bad that decision could be — consider that they cost me 100’s of hours and thousands of dollars in costs — then read some of the other reviews.