AutoNation Collision Center Stevens Creek

I’m quite surprised by the low rating on Unilocal.I had got some scratches on Mercedes CLA 250 and brought to Autonation Collision Center. Jose was the technician attending this and to my surprise, he brought the some paint from his office and fixed the scratch perfectly in a matter of few minutes. He was really friendly and professional. It was a great experience for me and I would definitely go back to Autonation anytime!

it was a flawless experience. Gave my car and i was walked through the process. shown what was replaced and once it was i was show the parts they replaced and how are they gonna discard it. Very friendly and quick to respond Technicians. Ernesto did a fantastic job in getting my car back together in time.

Horrible experience. Took almost 2 months to get my car repaired because they couldn’t figure out how to deal with my insurance company (USAA). Weeks would go by without updates, no returned calls until finally i had to step in to resolve what was a pretty simple problem. I will never do business with them again.

I’ve brought my Mercedes C300 in three times and have been very pleased with the results. Ernesto is the best. He really cares about his customers and will go up and beyond to make sure you are happy with the service received. He will always be my man to go to for all future bodywork. Their paint crew is so professional, my car looks like it just came from a showroom. Their prices aren’t cheap but all my bodywork was covered by AAA. You get what you pay for so my suggestion to the bad reviews below, either change to a better insurance company or learn how to drive.

I had a bumper and strip under passenger door replaced. It took two weeks to complete job. Very little communication and non-​responsive when attempting to get in touch with the Collision Center. Finally, I was told the car would be ready the next day in the afternoon. They asked if I wanted the car taken to BMW in Fremont from the Auto Collision Ctr in Santa Clara. I said yes as that would save 45 minutes driving time from our home. The next day, I called at 10:00 a.m. and the car was being washed. Roman said he would call when the car started the trip to Fremont. Never heard a word. In the afternoon, we decided to drive to BMW Fremont. Fremont didn’t know what was up as the car was not at their establishment. Evidently, Transport never showed up at Collision Ctr to take car to Fremont. If Collision Ctr had just called to let us know that the car wasn’t going to make it to Fremont, we could have left early to pick up in Santa Clara, missed the traffic, avoided a terrific rainstorm and a three hour drive home. It was important to us to get the car that day as I was off work. If I couldn’t pick it up then, it could have been 4 – 5 more days that the car just sat at the Collision Ctr for no reason other than someone didn’t put forth the effort or care enough to see that we got our car.
The good news is that the job turned out nicely.

Brought a MB in and was told it’s a 9 days work. The car was out after 46 days.

Follow up to the previous 1 star rating for experience, 2 stars for the actual quality of work performed. The rear bumper was replaced but put back together in a hurry, and does not align flush with the rest of the rear quarter panel. It is also loose to the touch and sticks out from both ends. I intend to take it back in to have them fix this but my guess is these guys are not competent enough to match repairs to factory spec.

I brought my ML350 Mercedes Benz for paint repair due to collision. They did the great job thanks Kwan.

01/​27/​2016 today I am soo pised off because I take my car for a fender replacement paint and staff… it suppose to be ready in one week and they take over 2 weeks. they never answer the phone. also my car is shaking and the check engine light came on… so tomorrow I’m going back to them and make them pay for a new problem… sooooo unprofessional never ever go to this place

I am updating my review. Initially I have given them 1 star. The have been slow in responding for few days, yesterday Roman reached out to me couple of times making sure that we are aligned with the timeline, he clearly explained the damages, parts ordered, the time it takes to get them and finally the repair timeline. He offered the option of rental if the work can’t get done by my expected date. So, my experience is improving with them. Keeping my fingers crossed, let see how their work will come out.

I don’t know why I’m giving 1 star to these guys. They kept the car for one month and with 14K repair they don’t have sense to check the car for other damages… When I receive my car, I found that the job was very shoddy and the manager was though apologetic, didn’t do anything to fix. No wonder these guys have low rating… They don’t respond to emails, they don’t pick phone and they don’t do the job. I will never ever go there or recommend anybody for this shop… My worst experience…

I received my car back and had some questions on whether or not my bumper was actually replaced on my brand new car.
The technician told us our bumper was replaced but the billing summary does not show this.
My husband and I left messages and I’ve texted the technician and still have not heard back from the technician. It has been over a week now and no response.
In my voicemail, I asked to see the bumper that was replaced. I still don’t have an answer as of today.

They did a great job on repairing and communicating with me every step of the way. Cesar & Nick thanks for handling my claim and repairs like true professionals!

I will never again take my BMW here. This bodyshop would never return your car in less than a month. For every step they said, there is a car waiting before yours and then your car would start being painted or whatever .as if they deal with one car at a time! Unbelievable!!!
And to top it all, they are very expensive! They have to make money too!

Took my bmw to the bmw mountain view location and the auto nation collision center they gave me a quote and 2 week to complete. It took 7 weeks the car had to go back 3 times I was charged for parts that never got replaced only fixed. Realized this after the sensors was not responding and then they had to replace the parts anyway. They were very welling to do the right thing, wish they had done it from the beginning.

I had my rear bumper replaced and painted here on my white 2015 Benz ML350, after another driver rear-​ended me on the freeway in heavy slow traffic. They took 2 weeks to do it, because they had to order the right parts for my car, but after they were done, the car looked like brand new again. Their painter, whoever he is — is an artist and does a superb job. They did a beautiful paint job/​rear bumper replacement on my white Benz. Thank you.

Unfortunately I had a pretty bad experience this time. I got my car 3 weeks after I gave it for repair. I was told that it should not take more than 10 days max. I was not even called to update the status on the repair. I had to call several times to follow up. Overall a very bad experience.

Wonder why this place has a such low Unilocal review? Ernesto! Ernesto is the problem. Messed up client’s cars and call client names.
Okay, okay. I am trying do what Ernest said to me.
Here is the real review. I had a car accident. Took the car in. The estimate was 11K. It’s at the border line I can total it or keep it. So I negotiated some terms with the team member. The team member says yes and will go get manager approval. Then there is no response for a week.
A week later, Ernesto called me back says that team member left and he will take over. I told him about the deal and had to re-​negotiate the terms again. Frustrated experience. Done deal.
After the car is fixed, it took them forever to bring back the car to me. For a 11K repair, they would not deliver the car to me. I had to go pick it up. That’s okay, but they messed up my car!
So I called Ernesto, took them forever to come and pick the car up. After they finally did, it took them a whole week to make that tiny repair! When I finally got my car back, it’s not cleaned. They tolled the car from San Jose to Fremont NOT on a flat bed. What’s done is done. Guess what I see as soon as I turned on the car? AN ERROR MESSAGE! They fix one thing and messed up the other.
So I called and left him couple messages, no call back. When I finally got hold of him, he had a horrible attitude. I told him, «Look Ernesto, I just gave you $ 11K of business, that’s not the attitude to give to your client. YOu guys messed up my car TWICE. I have a right to be frustrated. And what we had was a business negotiation. You can do it or not do it. «He was like yah, with a gun over my head. I was like what gun? It was a fair negotThen he said that’s your last service guy quit. I was like he quit because of me? Wow. Then he hang up on me.
In conclusion. This place doesn’t know how to fix cars. Messed up my car twice. Expansive. Horrible attitude. Not responsive. Change of staff frequently without inform clients. Cannot handle negotiation. Would toll expansive cars without flat bed. Give client attitudes, and call client names. And Hang up on clients. What team Mercedes!
One thing for sure, I will not buy a mercedes again. I will fill this complaint to Mercedes as well.

Hello:
I was disappointed in the fact that I had to have a 2 inch by 2 inch tow cover painted on my sl500. I bought the part and was not informed that it needed to be painted. The cost of painting this little part was $ 95.00, I was told because of time and material that would be the cost. How much material does to take to paint a 4″ piece of plastic?

I agree with other reviewers that this place is a joke. I scratched someone’s car, a Mercedes. I agreed to pay the owner the cost of repair. There was no dents, only the scratches. The owner got an estimate from Auto Nation. They wants $ 12,002.00! I asked the owner to get a second estimate from other body shops. The second estimate costs less than $ 2000. What a rip-​off. Never come to this place. They will hang you.