Berry Airport Shuttle and Limo

Scheduled a trip from SFO to the Southbay. The driver was early and waited for us to make it through a long line at customs. The fee was very reasonable, the driver was courteous, and they provided a child seat. Highly recommended!

had a pleasant experience with Berry’s Limo for commuting from Milpitas to SFO airport and back. charges were reasonable enough, the car was clean and had child seats, was on time, and the booking was done on email, both sides :)
would surely recommend to others and will surely use their services next time.

Took the shuttle to and from SFO. Clean and on time. I was initially worried about the pick-​up point at SFO but it wasn’t really that far from the arrival hall and the instructions were easy to follow. Both drivers arrived early and were safe on the road.

Used Berry Shuttle multiple times to and from SFO. Decent price, always on time and very responsive to phone, email, even text messages. Clean car, courteous driver and provides car seat for infant/​toddler. Highly recommended.

We’ve used this service before and haven’t had any issues until this last time.
My husband had email exchanges for scheduling and pricing, which was quick. Pick up was agreed upon at 4:30AM the morning of his flight departure to SFO since the flight was at 7:15AM. When his pickup was not there at 4:45, he panicked and called Berry, he said that they mistakenly had his pick up scheduled for 7:30AM! He left without a choice and ended up driving to the airport; he barely made his flight. Needless to say, we won’t be using them again. I’d rather pay more or drive myself just so that I wouldn’t have to worry that this would happen again.

We were willing to use this service again after they mixed up our last shuttle order (thought we were going to SF airport instead, made us switch cars) because we had used them several times over the years with no issue.
This morning they were a no show. 20 min later we are mad scrambling with our 3 kids to get ourselves to the airport. And this is despite having a confirmed reservation. Did I mention it’s 5:30 am?
Don’t be fooled by the low price. Apparently you get what you pay for.

I used Berry Airport Shuttle service again but needed a ride from the airport to home and it was SO easy working with them, and all through text! I texted them 2 days before my flight back, and the response was so fast. I gave my flight number, airport info and my home destination, the person responded back with very specific directions on where to meet the driver after my flight arrived. It was such a relief to fly back after a long trip and have the driver exactly where I was told to go and ready to go. The driver even helped us carry our heavy bags to our front door. So far I have had 2 different drivers and both were very reliable and professional.

These guys are great. I have used them multiple times for going to and from SFO and SJC. They are always on time, arriving at my house on average 10 – 15 minutes before the scheduled pickup so they are ready to go whenever I am, and are there very quickly after my flight lands. Cars are clean, drivers courteous, and the price is very fair for a dedicated (i.e. non-​ride share) service. Just send a txt to reserve your ride, they are very responsive.

Since my original review I have used Berry Shuttle Service at least a dozen times and still I am impressed with their customer service and price. Many of my friends and family are regular customers now and are very happy with their service also. The best part is that they only take one party at a time to their destination unlike many shuttles who pick up others ON YOUR TIME. Give them a try you won’t be disappointed.

Very unprofessional service from one of their drivers.
When my husband and I (7 months pregnant) arrived at SFO with two luggage bags, two carry-​ons, a tired toddler, we couldn’t figure out where our driver was. We called him and he tells us to meet him at the international terminal exit courtyard. We flew domestic and he had our flight info. This was very annoying because he made us walk with all our luggage toting a toddler across the airport to meet him.
We arrive and he’s nowhere in sight. We call him and can hardly hear him because he’s wearing a bluetooth and roaming around outside the airport. Not sure why he thinks we would be outside when we told him we were coming out of baggage claim. My husband goes out and finally hunts him down.
The driver has an extremely poor attitude with us. Apparently, he’s annoyed with us that we didn’t go out to find him. He then takes my husband’s suitcase only and walks away from us very quickly to where he parked the car. And by quickly, I mean he walked about 20 feet ahead of us and rounded the corner so fast that we thought we lost him. We were appalled at his lack of professionalism.
If I were him, I’d offer to take the suitcase the pregnant lady is holding instead. In fact, he really should have brought a cart. He parked next to a stack of carts but didn’t bother to bring one. It’s also very rude to be walking so far ahead from your customers, especially when the customers consist of a small toddler and a pregnant woman. We can’t speedwalk through the terminal like you, especially when we’re hauling a bunch of luggage, so slow down and walk alongside us.
Finally, when we get in the car, he asks us where we’re going and how to get there. Are you kidding? He’s the driver and should have our destination address from when we booked the car service. Exasperated, I asked him if he really doesn’t know, and his response was: «I forgot.»
Berry Airport Shuttle and Limo, one of your drivers was a complete bust. I really hope this isn’t representative of your entire staff and company. We went with Unilocal reviews and were disappointed at the utter lack of customer service and professionalism.

Pros:
Very responsive by email and phone
Quick reservation
Available car seat for kids
Cons:
— car is decent but looks a bit dirty
–Although my driver was courteous, I had to wait close to 30 min for him to arrive. Instructions were to call a 1 – 800 number when exiting the arrival lounge. I first got an answering machine and left a msg. I call back 10 min later and I’m told the driver will be right there. Then another phone call to tell me it’ll be 15 min. No one in sight after 20 min so I call back. I’m told there’s traffic and he’ll be right there. Waited another 10 min when he finally arrives. It’s not the end of the world but coming down from a 12 hrs flight with a baby, all you want to do is to find your shuttle. The waiting area is also very windy so it wasn’t pleasant to have to wait out there.
I would have appreciated a discount on the fare but it wasn’t offered so I didn’t ask. $ 75 for one way from sfo to South Bay.

Berry Shuttle are the best! Thank you for bringing us home safely from SFO to Santa Clara. They are so accommodating, and the driver is very friendly. We have used their services 3 times already and all of them have been excellent!

I live five minutes away from the San Jose airport and I freakin’ booked a flight departing from SFO. D’OHHH!!! Since it was ridiculously expensive to switch airports I searched for shuttles on Unilocal and this company was highly rated. I emailed, booked without a deposit, crossed my fingers, and prayed that they would arrive at our place at three o’clock in the morning. I was really nervous because they didn’t ask for a deposit. Really? No deposit??? It was cheaper than a cab fare too. I was relieved when the driver was on time and he brought a car seat for my baby. Hallelujah!!! I booked them again when we arrived from our trip and once more, I was happy with the service. Berry convenient, berry dependable, berry good (cheesy, I know… but I couldn’t help it)! Thank you, Unilocal!!!

What does a business traveler who’s faced with a 15hr flight to Hong Kong desire at the start of their long journey ahead? A punctual, smooth and, comfortable ride to SFO. I have uses Berry’s door to door car service twice in the last year and both times my driver used a newer Toyota Minivan which was spacious and well kept, and on both trips, my driver was professional and friendly without being intrusive (I was lost deep in my thoughts). A ride will cost you $ 70 from your South Bay home to SFO. There are somewhat cheaper options (i.e.:Super Shuttle) but as the saying goes;You get what you pay for.

Very professional, punctual, and courteous service. I wouldn’t hesitate to use their services again.
I used Berry Shuttle because they were the only shuttle service I could find that provided child seats. Our driver, Bomi, took us to SFO and he was very courteous and patient with us. After we were dropped off, completed payment, and got to the check in counter, my wife noticed that she may have left her phone in the shuttle. I immediately called Bomi, and luckily, he hadn’t left yet. He took time to help me find the phone (it was under the seat), and I appreciated that.
Bomi also drove us home from SJC, and he once again showed his exceptional level of service. My son forgot his hat on the shuttle, and Bomi found a way to get the hat back to me despite his busy schedule the following day.
Thanks again, Bomi (and Berry Shuttle)! :)

Exactly what you want in a shuttle-​to-​airport service. Very prompt, courteous and their rates were reasonable.
Easy booking process– just call or email and they will confirm day/​time.
Driver showed up at 3:25a for our 3:30a pick up time– helped load our luggage and we were on our way. (Side note: he even changed the music from Bollywood to something more mainstream in consideration without us even asking)
Drive to airport was fun and in eventful and at the airport upon drop off, the price was just as quoted.
Would definitely use this service again and would reccomend to anyone else.

Professional. On time.
Owner (?) responds to emails immediately when scheduling. This is a VERY good thing.
I will use them again… as long as their prices remain fair.

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TL/​DR: Efficient shuttle/​airport service (which costs slightly more) that takes you straight to your destination without picking other passengers up along the way. You can also book through email for convenience.
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After reading through many reviews on Unilocal (THANK YOU UnilocalERS!), I decided to go with Berry’s services. Since I was flying international for a business trip, I decided to pony up the extra monies to avoid the Super Shuttle bus services (they make frequent stops along the way to the airport to pick up other passengers).
Anyway, in the midst of getting all the visa paperwork, passport, and packing done (you like that alliteration?), I had a brain fart and totally forgot to book a ride to thee plane! So I whipped out my phone and did a scan of shuttle/​limo services, read so many helpful reviews and decided to give Berry a call… AT 2 AM! Thanks for picking up my call Berry! I scheduled my pickup for the next day, emailed him my flight info, and donezo! I received an email confirmation back and continued packing!
The driver, Bomi (sorry if I butchered your name) called ahead to confirm the pickup the day of and arrived about 20 mins. prior to the scheduled time. I still had some last minute packing to do so he patiently waited for me outside while I did a last double check to make sure I had everything I needed. Ran outside with my luggage and he put them in the back of the minivan for me. Damnit, forgot my headphones, so I ran back in the house to grab them and off we went!
It was a smooth ride, not much traffic, and pleasant conversation with the driver. Chatted about our backgrounds, and how we each butchered the other non english languages that we spoke, and some history about the south bay.
When he dropped me off, he also told me that if I didn’t book a return shuttle yet (I didn’t because I wanted to test it out first before committing to the round trip), I could do it through email with Berry. I paid him by credit card and off I went!
Coming back from Hong Kong, I booked my return ride with Berry through email (so convenient when a ton of things are going on at the same time and when you’re out of the country!), gave him my flight information, and received an email response back within the hour.
I realized I was a knucklehead midway through the flight because I gave them the landing time based on the HK timezone, but luckily, they checked the flight info. to make sure the flight was on time. Once I landed, I called Berry, got my luggage and headed to Bus Courtyard G at SFO to meet the driver. The driver arrived 10 mins after I got there and back to back to home I went!
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Note: This review was based on 1 trip only.

I was scheduled to fly into San Jose Airport (SJC) the next day and needed to book an airport shuttle reservation from SJC to Mountain View. I searched Unilocal and decided to give this company a try based on the average rating, the number of reviews, and how recent the reviews were. The company serves the three main airports (SJC, SFO, and Oakland) in the Bay Area.
I first emailed the company with my flight information (arrival at SJC), the number of passengers (two), and our shuttle delivery destination (Mountain View) to get a quote. A reply email came within the hour with the quote that was reasonable considering that we will not be sharing our shuttle ride with any other customers. I then confirmed the quote and asked whether any other information was needed from me to book the reservation. Another reply email came within the hour confirming my reservation and asked just for my cell phone number so that I can be contacted upon my arrival at SJC. Unlike some other airport shuttle companies, I was happily surprised that I didn’t have to prepay using a credit card. Instead, the company had taken a chance that I may never show up. Of course, I had taken the chance the company may not send a shuttle.
Although the reservation was booked and confirmed via email, it could have been done via phone. However, the email option is nice to avoid incurring roaming charges for a cell phone call when you are traveling outside your cell phone plan area.
Upon landing at SJC, I received a voice message on my cell phone from the shuttle driver (Bomi). I called Bomi to confirm our arrival and where to meet him. Apparently, Bomi was already at the baggage claim waiting for us even though our flight arrived early! I found Bomi standing at the correct baggage claim turnstile holding a card with my name on it. I thought this type of service was reserved only for limo customers!
Bomi then helped us with our baggage to his shuttle parked just outside the baggage claim area. Unfortunately, an airport parking officer was in the process of issuing a parking ticket for his parked shuttle. There seem to be a misunderstanding of where airport shuttles may be temporarily parked at SJC. Nevertheless, Bomi courteously accepted the parking ticket from the airport parking officer. I felt really bad since I knew the cost of the ticket would be more than my shuttle fee.
The shuttle ride home was nothing but pleasant. The shuttle was a fairly new van that was kept clean and had no unpleasant odors. There was plenty of space and Bomi was nice to talk to. Upon reaching our shuttle destination in Mountain View, Bomi offered to assist us with our baggage to our front door, wrote me a receipt, and handed us his business card for future reference. Overall, I couldn’t have asked for anything else. Five star service with five star class all the way!

We had great communication with them while determining our reservation times. Their response was fast and I appreciate that. We needed a ride from Santa Clara to SFO (on a red eye) and returning on another late-​night arrival.
Super nice driver. I have a regular limo driver to get me to SJC from Santa Clara but thought I would search around for other places when his quote to SFO was almost as much as a one-​way flight to SoCal. Berry ASL came in at a very reasonable price.
They arrived early to come pick us up but told us «Not to hurry», which was nice. The drivers were nice (very quiet) and courteous. When we arrived at SFO, I called them to confirm coming and the girl was super nice as to where we needed to meet them. We’ll definitely use them again when we need a ride to SFO.