E-Tech

I’ll make this short and sweet, I’m not normally inclined to write negative reviews. I can usually tolerate a high degree of mis-​communication before leaving a negative review.
In my single experience with this company, they ignored every piece of correspondence I sent to the company regarding my harddrive. Phone calls were never returned, no e-​mails responded to until I complained to the Better Business Bureau.
Too bad too, whole issue could have been easily avoided. I took a harddrive in for data recovery which they indicated was not possible. When I went to pick it up, the receptionist couldn’t find it. Since stopping by again was not an easy task I asked that it be mailed to me at my expense.
From that point forward, I was completely stonewalled until contacting the BBB. It was only at this point that I was told that my drive was destroyed because I made no attempt to pick it up. The contract states that it would be disposed of if no recovery made. I guess, coming in person, calling and e-​mailing doesn’t count as intent.
I HIGHLY recommend that this company revise their policy to ensure that their errors do not lead to disposal of a customer’s personal property. They had my e-​mail, mailing address and phone number on file.
Very, very poor

If 0 stars were an option, that would be my choice. If you think there is any way you will need to return something DO NOT ORDER from E-​Tech.
Here is my plight:
Ordered a replacement charger and the output was not compatible with my laptop. «No biggie» I thought, I’ll just return it. I emailed their return department and was issued an RMA number. First of all, its a HUGE hassle to return anything and they charge you 25% restocking fee. So I followed all the directions, printed out my RMA invoice, printed my RMA number on the outside of the package, blah blah blah. Then my package was «refused» by E-​tech for no apparent reason. I emailed the return department and they did not get back to me. I called and was told I had to email the return department. Ended up paying $ 16 in shipping for a $ 35 charger and still do not know if it’ll be returned.
WORST customer service and completely disorganized business. Would not recommend supporting or trusting E-​Tech.

The very first digital camera I owned my husband bought for me. It was a Nikon and it came with Arcsoft Photoimpression program. Since then I’ve gone through several digital cameras but have always used the photoimpression program to resize, edit and create collages but a couple of months back my system crashed and the program was lost. I looked on Amazon for the program but it was not available. I checked eBay but it was kind of pricey for what I wanted the program for. I searched and came across E-​Tech. They had an older version of photoimpression and I was fine with it. Paid the $ 9.99+ tax for the disk and was able to pick it up since they are located near my work. Shipping cost & arm an leg if you are not local or within driving distance but service I received was fast.

If I could leave a «0» feedback, I would. I ordered a replacement power supply for my desktop and was shipped a non-​working unit. Their «as-​is» «no return» policy means this was a complete waste of time and money. I’m out the cost of the dead supply and the shipping.

UGHHHHHH we bought a replacement battery from these guys… first off we were NOT TOLD they were used! ewwww i assumed i was buying a new battery and they pretty much charged me as if i were! So i take the battery home but it in my computer after of course being disappointed in the quality of the used battery, and the battery DOES NOT WORK!!! ugh so i drive all the way down to Santa Clara AGAIN, (live 30min away) get there they seem to not care that i was bothered by them giving me a used battery without notice. RUDE so they give me another one… and guess what! THIS ONE DOESNT WORK EITHER… i double checked the computer, works fine i am very disappointed they better give me a refund! and I will never go here again… found another place Experct PC repair EXTREMELY RELIABLE!!!

I needed to have my laptop DC jack repaired and in a hurry, so I did a quick search online and found this place. Took it, they gave me a quote of $ 125, and it was ready the next day. They allowed me to pick it up on Saturday, and while the jack was fixed, they warned me that my actual power cord was ‘bad’ and would need to replace it. When I asked if they sold it, he offered me one that they had a discount price. Easy and out in under 10 mins. Not sure about taking my computer here with major issues, but for a quick hardware fix, they were super friendly and nice and helpful. Taking the extra time to make sure I was satisfied.