Extra Space Storage

Reserved a unit for one month free and there was nothing in the terms and conditions that said you couldn’t stay for only one month. Got to the place and the manager says you have to rent it for at least two months. Deceptive — taking our business elsewhere.

Even though his shift had ended, Neal got me signed up in ready to move in within 30 minutes. Just bring a lock or buy and you’re good to go! Neal was a real nice guy and so far the unit and the facilities seem very clean.

Bad customer service! Rude office staff. Reserved a unit, no one called me ahead of time to inform that particular row of units will not be available due to cementing pavements. So I was given a bigger unit to move into for higher price !! Wtf! Bad business, bad customer service ! Very inconvenient! I Would NOT recommend this place to anyone !

1. Bring your own lock or buy one here for 15bucks.
2. Take a picture of your key code so you don’t lose it.
3. If your storing things long term get a plastic piece from Robert to put under door so the street sweeper doesn’t throw dust in your unit.
4. Get in get out move on. Don’t store things that end up costing you more money to store then it is to sell and buy new stuff.

Robert was GREAT! What a pleasure. I was having a tough day, it was hard to be upset around him. Positive, upbeat, considerate and helpful. The units are convenient, clean and
well maintained. Fast easy check in and more reasonable then most I called.
Thanks Robert

Great service! Staff was quick and polite. I went from searching online to reserving and taking a look in person within minutes. Moving in was hassle free. They were so accommodating to let my friends in and out of the gate without a code for the move. Looking forward to a good relationship in the future!

They raise the rent about 10−15% every 6 months or so. Rent went from $ 79/​month to $ 129/​month in just two years. Beware the «special intro pricing» bait! Pretty ridiculous rate inflation and overpriced for what you get…

I guess it is not a lucky day for you if you ran into a dude aka (district mgr) this dude is an as… l.e. If i meet him first, he won’t earn my business Such as an idiot when a district manager act like him. Other staffs seems ok and no issue accepted the dude. Just careful and hope that you are not running into him at the facility.

As a new customer my experience with the Extra Storage staff was excellent. The current rates seem fair. The facility has a security system. I haven’t seen any homeless renters here as mention by an earlier Unilocaler! This is my first storage rental unit and I hope it all goes well.

We rented a unit at Extra Space Storage, what I really liked since the beginning was their costumer service, thanks Nicky for being so accommodating.

I moved my property into Extra Space early this month and the help I received from Neal was much needed and very much appreciated after a difficult out of state move. Neal’s staff was also very helpful as was their visiting attendant from another location. I didn’t need to pay a deposit to reserve the unit and I was able to have a little extra time to move in my things. I would highly recommend this facility to my friends. I really love the drive-​up units, my only critique is the amount of dirt that gets into my unit. For all the other attributes of the facility including the customer service and rates, I’ll gladly stay. Oh, and they have good gate hours too, call others to compare and you’ll see!

I’ve been a customer here for eight years. They have just raised my rent for a 10′ x 30′ unit to $ 500 /​month. If I were a new customer walking in off the street, the rent for this same unit would be $ 359 /​month (this is a regular rate, not a «special» rate).
Essentially, I’m being punished for being a long-​term customer. When I asked if they would lower my rent, and they said no. Looks like I have to take my business elsewhere. Eight years of patronage and they just don’t care.
Also, in the past year, I have advised them that at least two (2) different renters have been living in their units. I’m trying to run a business here, and now they are letting the homeless rent their units?

Only leave your stuff there if you don’t mind damage.
I left my grandmothers antique furniture there while I finished clearing space in my house for the items. The stuff was there for basically 3 – 4 months. I dropped it off (rude service renting — didn’t honor the deal I’d been given on the web — bait and switch) and didn’t return until I could empty the unit.
E-​gads. What did I find? Evidently they painted — and powerwashed — the units. When I complained about water damage to my stored items and dirt and debris everywhere, the guy said 1. they’re not climate controlled, so also not free from debris scooting in. 2. We posted a notice for a month or two letting people know (but they didn’t EMAIL users — and not everything visits their posessions weekly or even monthly). 3. That’s what the required insurance covers.
Thanks, a-​hole. For ruining furniture in 3 months that my grandmother and 75 members of my extended family haven’t been able to do in 80 years.
I’ll NEVER give this place another cent of my money. And if you care about your things, I’d keep looking elsewhere.

I am very unhappy that when Extra Space storage bought Santa Clara Storage about two+ years ago, that they fired all of the pre-​existing staff that had worked there for over ten years. I knew the Santa Clara staff, and had built friendships with them. I am moving my unit from Extra Space to a privately owned business. Firing pre-​existing long standing employees IS NOT OK. Large companies, wake up!

Love this business! Excellent, timely, efficient service. The property is impeccably managed and well kept. The staff go out of their way to help you.

Terrible customer service. I called in to see when I could sign a lease, and told them I wouldn’t actually be moving anything until the next day. When I arrived, I inspected the unit at which point they told me I had to put a lock on it as soon as I signed a lease (which was not in the terms and conditions when I made the reservation online). Of course, they had their own locks for sale, but I decided to take my business elsewhere.

Nice, clean place but they raise rates (without telling you) every 4 to 6 months about $ 20 to $ 40’s. Beware that if you move out anytime during the month they will not pro-​rate your money back. I paid $ 200 for the month of November and move out on the 17^th of that month and they said they will not prorate my money for the rest of the month even though I wont be using the unit. I wonder who pockets that money?

Kinda pricey. Change rent on you without notice!

Seems bit pricey for what you get. I miss the old family business.