Fix Auto Santa Clara

I had a great experience having my car repaired here. The staff was very friendly and informative. Javier answered all my questions regarding my car and kept me up to date on it’s repair. I got it back looking brand new and was very pleased. I will be highly recommending this shop to anyone I know looking for auto repair work. They are professional and perform quality work. Wonderful service!!!

This place took care of our truck. Javier was awesome, called and updated me every step of the way. They were fast and did an awesome job, Thank you guys at Fix… Ron and Gina Cañez Wht. Tundra

I was very pleased with my service from El Camino Body Shop. The service was very prompt and the gentlemen Adam and Javier was very professional. I will return to El Camino Body Shop for any further body work my car’s will need. I would recommend there service to any family member or friend. Good Service!!! Good Work!!!

These guys are great ! have being coming back to this shop for years. Not only they are professionals, they are friendly and have your best service in mind. My car comes out like a new car every time I come here. I would highly recommend this business to anyone. If you are looking for an honest and reliable shop with quality work, this is the place for you,

This shop works for the insurance companies, not for you. I had a minor bent fender, but since it costs more than to repair ($ 2000 vs 1,200), the repairman decided to junk my car without telling me. I later had to go thru hoops to get the car eligible for registration renewal again.
If you enjoy such rude behavior, go to El Camino Body Shop.

I have been a customer of El Camino Body Shop since 2006. My car has been involved in a few accidents & each time, they did an awesome job! Their customer service is amazing. Really couteous. They are very honest & trustworthy. I used to get another quote in earlier days, but after a couple of interactions, I came to realize that El Camino Body Shop is the best place with best price with great service. Recently, my door was damaged by AAA person trying to get the keys locked inside the car. Javier fixed the door in less than 5 minutes & did not charge at all! I would definitely recommend them to my family & friends!

I would not recommend El Camino Body shop unless you don’t mind people stealing things out of your car. I dropped my car off for repairs on a Monday morning and picked it up the next day before closing, I looked under the lid of my center console and found that they had stolen over $ 10 worth of my change. For starters, there was no need for anyone to be looking in the center console and in my opinion, if they are dishonest enough to steal from their customers, what else are they doing to rip them off. I called and spoke to Javier and of course I got the «we are not responsible for items left in the car», «it’s your word against ours» and «my guys say they didn’t take it». so if you DO decide to use this body shop, empty your car out as if you are selling it bc who knows what will end up missing.

Too long; didn’t read: Did unnecessary, expensive work that I did not approve. When I got my car back, it would not start and I had to take it to the dealer for complicated electrical issues.
–I was rear ended, and the bumper was smashed but they ended up replacing basically every panel on the back half of my car instead of just the damaged one. Every time I spoke to them, I told them I wanted minimal repairs. They would NOT listen, and the charges racked up like a runaway train. Ended up spending $ 7,500 when I went in for a new bumper because they wouldn’t listen to my refusals to have all this extra work done.
–Icing on the cake: I picked my car up and it would not start after I drove it home. They also stole my jumper cables so I couldn’t jump start it. It was electrical issues, not a dead battery, and I had to take it to the dealer to get it fixed AGAIN.
–They stole my jumper cables that were in my trunk, and there is also a random car piece in the back of my car still in the plastic wrapping that they obviously didn’t install

I’ve had my Lexus in for damage repair three times already, and on Monday this will be the fourth. My continued patronage should speak for itself. This place is extraordinary and the people who do the repairs are perfectionists who also happen to be pleasant and helpful. Their work is of superior quality and, as other reviewers have noted, they do freebie cosmetic touches as well. As long as my beloved car keeps getting hit, I’ll bring it here for the repairs. It’s six years old but looks brand new. People admire it often and are incredulous that it is that old. I wouldn’t trust my car to anyone else.

My car was hit two times in a week! Both times damage was incurred on my rear bumper.
Took my car to El Camino Body Shop where Sheldon and Javier delivered world class service and quality repairs to my car. The process was quick and painless (took my car in on a Monday and got it Wednesday). When I got my car back I was speechless! You would never had known it was ever in an accident! The bumper was reconditioned and painted to match my car and the job was seamless! They even took out some unrelated dings and dents! After all of the repairs, El Camino Body Shop went the extra mile to wash my car (inside and out) and made it it look spectacular!
I would highly recommend this shop for any and all auto body related repairs! You’d be a fool to go anywhere else!

Over one year later, I took my son’s car for routine maintenance to another shop. They found that an important support bracket for the passenger side half shaft — done in the ‘repair’ done by El Camino last year — WAS MISSING. The half shaft they used was for an automatic, and this car is a manual. It’s a miracle the whole thing didn’t fly apart at freeway speeds, as the missing bracket allowed almost unlimited movement of the half shaft. Reinforces to me that this place is to be avoided at all costs. Sure glad nothing bad happened after they ‘fixed’ my son’s car.

These guys are great! I have come here both times my car was hit/​damaged and I really loved their service. They are friendly, honest, and will take care of your car. My mirror was smashed off by some jerk and was hanging by the wires. They bolted it on, as my lackluster duct tape job was not doing the trick, and they did it for free! Great place to take your car for body shop needs!

I would highly recommend this place if you are using your insurance to pay for your collision.
I brought my car in to get a estimate and they worked with my insurance company so I did not have to deal with all the stressed. After all said and done I dropped off my car and picked it up 10 days after.
Now since my deductable was high I had to pick and choose what not to repair like my rims and little cosmetic places.
After I picked up my car I notice they buffed out a lot of my scratches. Even the scratches on the non damage side.
I had remembered they said they would not touch the back bumper, but they did that for me anyways.
I am extremely happy with the work and customer service they have provided me.
Check them out.

So a short while ago, my Challenger was involved in a Front-​End Collision.
I thought, based on the extent of the damage, the vehicle would be totaled.
However, Javier (Manager) and the guys gave me an estimate of the cost and time frame of 8 days. I didn’t think the job was even doable. Whatever it was, I trusted the shop to perform; the shop is Insurance-​recommended.
At some point throughout the given time frame, I found out the job completion date would be postponed to a later date, because of electronic issues incurred on my headlights. I found out later, that the issue was in part due to an aftermarket installation that I had previously installed.
Upon finding out that I wouldn’t be receiving my vehicle as soon as I had expected, Javier was very graceful and receptive of my frustration. He offered a rental vehicle from Enterprise, paid for by the shop. Sure enough, I got a rental vehicle of my choice.
The job itself, is immaculate. When I picked up the car, I could not believe it was mine. It looked brand new!
I would recommend this shop to anyone. These guys are professionals and understand the value of customer service. As for their craftsmanship, my insurance company recommended them. All the work is certified.

Meant to write this review last year. Was referred to this body shop from my car insurance company to have body repair on my Lexus from a collision. They were fast, efficient, excellent work, and outstanding customer service. I had to go in the other day for another matter … minor issue… and Francisco took the time to look at it, fixed it, and sent me off with out a charge! Made my day. I know other shops would have charged me but they understand customer service and satisfaction. I would def come here again and recommend this body shop to my friends and family! Thank you Francisco!

I brought my car in for an estimate and they were really friendly and efficient. Javier went out and looked over my car with me and talked to me about my options. Their Work and Costumer Service is AMAZING!!! I would recommend El Camino Body Shop to anyone that needs to get work done on their car! Thank you guys!

A few years ago we had this shop do some repairs on our truck when we had an accident and they were efficient, friendly and really made us feel it was money well spent. I should have done a review back then but I didn’t take the time.
Now I really want to thank them, not for recent repair work, but for their compassion and helpful advice about what to do following an accident caused by a business resulting in our car being badly damaged and the estimate for repairs being worth more than the company felt the car was worth. It was a stressful and difficult situation at best, but they were quick and helpful from the original request for repair bid up until the matter was settled and we sold the car for parts.
Nothing beats a locally owned business staffed by people who really care about their customers. I’m hoping I never need a body shop again but just in case I’ve got this business on speed dial. Thanks Sheldon.

Dad’s car needed work so we came in… The staff was very friendly and efficient!
Our first visit, we stopped by around 4PM and quickly got an estimate. What sucked was that we couldn’t just drop the car off (they didn’t have the part — rear bumper)… But I guess that wasn’t a big deal… They said the earliest they’d have it was about a week later… I asked guy if they did any drop off service… but he said he didn’t. but he kindly asked where we lived… and I told him the general area… and he said that if we needed it. he’d drop us off (we don’t live too far from here)
Our second visit was to drop off the car… and everything went smoothly… as they were already prepared for us to come in (we spent like 20 minutes moving all of my daddy’s personal stuff out of the car!!! I don’t know why he didn’t already do this!) – we signed the papers & we on our way.
Our last visit was to pick up the car (duh?)… The car was done when promised and everything looks good! The color seems to match pretty well (although I haven’t had a chance to have a super close look at it yet). All in all… a good experience. :)
Best thing about this place… You don’t have to wait! I really like the other body shop I went to (they worked directly with the insurance company that I was getting my car fixed through). but the location I dropped off my car was inside another facility… and only one guy worked… so there was usually always a wait to talk to the guy… (I guess I could have gone to their main location… but this was much closer!) but this place… they’re super prepared and super friendly.
I would definitely recommend this place as well… because their prices looked very reasonable (compared to the estimates that I got for my car. but it was a different car – so I guess plus or minus a few?)

I’m writing this review to help people decide to use El Camino Body Shop. I’ve had work done there more than a few times and they have consistently exceeded my expectations.
With a 15 year career in the automobile insurance claims industry, I’ve been able to witness the performance of almost all the body shops in the greater Silicon Valley area.
El Camino Body Shop is definitely one of the better ones.
I’d like to address some of the one star reviews I’ve seen here. In particular the one by Jonathan L (where he says he was on vacation and his car wasn’t ready on time). Having been on the insurance side of things, this kind of complaint comes up often and there are always two sides to every story. In this case I wonder if there was any additional damage to the car besides the damage he wanted repaired. If so, and he was on vacation as he says, it’s quite possible the body shop was not able to reach him to update the status of his repairs and/​or get approval for any additional work needed (which is a legal requirement). In addition, it is not unusual for people to mistakenly leave hard to read or incorrect phone numbers. This is very common in the auto repair business and unfair to the readers here if that kind of thing was left out of the review.
There’s another one star review about not looking at a car and thinking the estimator was judging the person by the way they were dressed and used an excuse about only repairing high end cars. The shop may have indeed mentioned they have high standards, however, in this case, I’d like to know what kind of car was involved. If the vehicle was an older car, it’s probably more likely that it was no longer in the computerized database, which makes estimating it nearly impossible. Only a handful of shops still have their old estimating ‘books’ and even then very few estimators have the skill to use those books. Furthermore, the availability of parts on older vehicles becomes a big issue as well. Most cars like this really need to find a shop that specializes in older vehicles.
All-​in-​all, you can judge for yourself just by visiting the shop. I’m sure they’d be happy to show you around. Even the State of California BAR recommends this process to help first time shoppers.
As always, please bear in mind that one star reviews should be read with caution. An angry person is much more motivated to write a bad review than a satisfied customer would be motivated to write a good review. Also, when a review reads like a complaint letter — that’s another red flag of someone venting rather than reviewing.
Finally, I recommend that readers «un-​filter» these reviews to see a wider variety and better reviews.

I had a great experience here. USAA chose it for me, since it was close to my work. I was kinda iffy at first, because I wanted something legit with «Collision center» in the title of the shop. However, I went on google, and read a good review. Went to their website, and it looked like a nice clean place. So I went–
I had some scratches on my bumper, took it in on Monday Morning. and to my surprise, I received a call that it was done Tuesday afternoon. That was SUPER quick, and my bumper looks brand new. I probably would have gotten some crappy Ford if I went to Enterprise but instead, they gave me a Civic to drive as a rental.
Anyway, they made my whole car fixing experience very easy and worry-​free. I didn’t even have time to fill up the tank the whole way, and they told me not to worry about it. Nice people, not very busy, and they get the job done quick. what more can you want?
Just thought I’d give my two cents, since I didn’t think they deserved a 1 star review.