Frecklebox

The company did get back to me and I received a full refund. They apologized for the time delay.

Amazing customer service. My son got a custom lunch box from them nearly two years ago as a gift. They found the order and sent us a new lunch box free of charge when the latch broke! No questions asked. Wow. Great company.

Placed an order and paid for 2 day delivery. Apparently my order was lost before it even made it’s way to UPS. No one from Frecklebox called me. When I called them, they said they would refund the shipping and reprint the item and send it to me (unfortunately it would be late for my godson’s birthday). Did not receive a new confirmation or information about the refund. Called again today to find out what the status was. The person didnt know I was supposed to get a refund, and didnt offer to tell me when the item would be sent to me. When I asked she didnt seem very confident about when it would be printed, so I just asked her to cancel the order entirely. I did get an email this time about a refund at least. Stinks because I really thought the product I was purchasing (personalized children’s book) was a cool/​unique gift for my godson’s 1^st birthday. I won’t be purchasing anything from them in the future — especially not something that needs a quick turnaround.

This company is at the very top of the retail game in terms of quality and service! Great customized gifts for kids — we’ve loved every item purchased — and I got a personal delivery from the CEO when my shipment was needed for friend of ours that are moving away. Really — quite amazing. I am a customer for life!