GameStop

EXTREMELY RUDE AND UNHELPFUL MALE SALES ASSOCIATE!!!
This was my second time coming to this site and this particular male sales associate just makes it the worse visit ever. He is rude and when trying to ask for help, he is unwilling.
Wish I had his name!

Excellent customer service! I came in to trade in or receive cash for my old Xbox and Victor was a huge help! I was extremely happy with how he handled the transaction and will be returning back to this location to order my game. Thanks again!

I came in on a busy Saturday night to take care of a Cricket Wireless matter. Assistant Manager Barry was super knowledgeable and helpful.

A+ on customer service with this specific store. The staff there is great. I had a weird issue with something I ordered on
that could have easily been argued against, but instead they took care of me with zero problems or pushback!
Other than that, the store seems well-​stocked, and it had plenty of business that night, but also plenty of staff on-​hand to take care of everyone. GameStop seems to get a bad rep these days, but this store is an exception.
I’ll definitely revisit this store again.

I took my teenage son to this gamestop I received the worst service I have ever got there. There was an employee named Alexa 437 235. She is the worst person to be working around children in customer service. I have never seen her working there before. All the other employees are very nice she is incredibly rude and not helpful at all. In this day and age you try to show your kids how to act properly in public and at work. This girl is a bad example of how to give customer service. Especially where kids are buying games. She seemed frustrated and she was the only employee working. I know this because I asked her to speak to a manager and in a rude way she said «it’s only me». If you don’t like your job quit. I’m amazed her manager approves of this behavior. We were not buying expensive games this time. We only went in for a gift card. I will actually think of spending my money in another store next time. I do not want my son to think it is ok to give customer service like that. Or to receive customer service this way either.

I don’t recommend going to this GameStop. I came in to trade 5 games im order to get battlefield 4 premium edition for xbone. I received $ 42 credit, and this guy tried selling me a hard copy of bf4 for $ 27 + a digital copy of the premium pack for $ 60. Wtf? I caught him before I gave him my card, and said fck that, I just wanna buy online credit for the Xbox live store which came out to $ 65. Dude tried to rip me off again when I asked if a micro usb is okay to use for the controller. He said I needed the official Xbox one battery pack with cable for $ 24.99 and said I couldn’t play titanfall with out it. Ok? Well this guy needs to leave GameStop srsly.

This location is worth the extra drive for us, as the Rivermark location is closer to our home. The customer service is outstanding! The team is always helpful, thorough in explaining options, very nice and speedy.
As a non-​gaming parent, I appreciate the staff letting me know about games my teen is interested in-​details are explained instead if just saying the game ‘rating’ and the guys here are friendly (never condescending.)
Extra shout out to Victor today as he was really nice, very helpful and professional. THIS is the gamestop to visit, especially with trade-​ins, they will treat you well!

This is my son and I’s go to gamestop near my residence. Always great customer service. the guys and gals knows us very well since we go there all the time and they take very good care of us every time we go. we are fans of this gamestop…

Been to this GameStop about five times to exchange and buy games. Always get really good customer service and advice about games. Keep up the good work guys and girls!

Came here last week to get a game, and my experience wasn’t anything fantastic.
Customer service was friendly, but nothing crazy, which is okay. The guy working there wasn’t very pushy like some places can be. I found what I wanted rather quickly due to this place being very well organized. Prices are fair for the most part on purchase.
Overall; short and sweet review for a cool little store, with okay customer service.

I’m not a gamer by any means. I still own an N64 and a PS2 and I’m quite content with those. My PS2 games were limited to Guitar Hero (I shred) so I came in here to get a controller so I could play something else for a change. Barry was so helpful. He let me know that all the PS2 games were 75% off so I bought three for under $ 5 total. He was so knowledgeable about everything and was a huge help. If I ever need anything for my game consoles, I’m definitely coming back here to Barry. He’s a rockstar.

Alea helped me. Really nice and I overheard her talking with the prior customers while looking around in the store. She obviously knows gaming and gives out tips and her opinions on them.
I only go in here pretty much during the summer, because my daughter’s out of school and only goes to classes here and there, not full-​time.
I’ve done price comparisons on Amazon, and the new games are usually pretty competitive in price with what they’re selling the used ones for.
I checked my costs against the Amazon prices and I would have saved $ 5.40 by ordering online, so that’s not too bad.
I do have the Power Up Rewards membership. Unfortunately, like I said, I really only use it once a year, but it does save some money on top of it all. I checked and it saved us a little over $ 30 last time.
I buy the preowned for a couple of bucks off. I don’t see why not… it’s the same exact game and they guarantee that they’ll play.
If my daughter sees something interesting I’ll check out reviews before I buy it. Today we bought (Wii) Mario Kart (she’s played it before and has an ongoing interest in it), Epic Mickey 2, and a couple of used steering wheels.
The staff has always been helpful here. But I’m and old mutha so I guess they just get down to business and it’s always been pleasant for me.

Yah so, apparently I should have gone to the Rivermark location. But technically, I got what I wanted.
So, it started off great. Then it got awkward. I rolled up in here about 3 pm and to the left was a loitering teen (or perhaps an employee) and then behind the counter was a dude lingering in that awkward nerd silence that could have been a conversation or just silent jedi mind tricks. Hard to tell. They weren’t saying much. To the right behind the counter, a tough but capable female cookie.
Now, I’d just woken up from a nap so I was a little out of it. I knew only that two days before my Xbox (my little console dime piece on the side) had died, and that I had fretted over Amazon reviews and was conflicted about whether to even buy another Xbox in the first place. I don’t trust them. Read the Amazon reviews to see why. Littered among the «OMG YAH THIS CONSOLE ROCKS» are «HOLY CRAP MICROSOFT IS SELLING LOW BAR CRAP PARTS AND OFFERING CRAP SERVICE.» Fees to play online. *sniff* $ 99 to mail in your crapped out Xbox and wait forever and potentially get back an even more crapped out Xbox.
We won’t get further into that. Know only that my main console squeeze was sitting at home KNOWING what I was doing and I was all over the place in my desires and lack of commitment.
Capable chick (confirmed later on my receipt to be «Karol») offers me a spritely hello and high-​energy delivery, begins to do her thing. I am slow and thoughtful. Eventually she alerts me to a wonderful detail — I can trade in my BUSTED Xbox for mula and use it toward my NEW Xbox! This makes me much more likely to commit. She sees this, and says — go home and get it dude, bring it back!
Ponderously, I float away. When I return a few hours later after wrangling around under the media center and repackaging the sad little body parts into the large white box, I carry the behemoth of crap back to the store.
Only, Karol is not there. Instead, to the left: a vaguely hot, edgy looking meaty young thing with a strut in his step. This is the guy you know must sit in COD (Halo, whatever) yelling obscenities and insulting everyone who has a soft voice that they are a p*ssy, while he camps. I bet he’s a camper. You can TELL he’s a camper.
To the right, a guy you know must play D&D, if not now, in a former life. He’s a mage. He absolutely has to be a mage, I could see his slender fingers twitching with the urge to cast a spell.
And of course, a random loitering teen on the outside edge of the counter. What the hell do they DO standing there? Is he a friend? Is he hoping for free game donations?
It’s like 8:30. I explain when I roll back in that I’m giving this crap away. I discover new delights. Extra parts = extra money (HDD add on, wifi adapter, xbox 360 Pro). Yay! Only, the left-​side strutter WON’T. STOP. TALKING. A MILE. A MINUTE.
Here’s where it went downhill. He wouldn’t stop spreading his testosterone all over the interaction between me and the mage. The mage and I understood each other. I’m the rogue, we work well together. He does long range casting, I creep up in there and I stab em in the neck from behind. While the mage is perfectly reasonable, thoughtful, clear, the camper is bragging and telling random ass stories (he was also picking his nose, REPEATEDLY — all hot points plummeted down into the bowels of hell) and talking SO FAST he totally doesn’t think to either clarify our transaction or, thinks I’m too stupid to notice details of the transaction. Like:
— When you trade in busted equipment, they take out «refurb/​repair» fees. So I lost $ 12 there.
— When you buy a warranty, your only proof of the warranty is a line item on your receipt, and it’s saved to your PowerUp account. But you can’t get any details of that warranty in writing, only this guy’s random «I am in a perpetual state of puberty» vomit and my little pony promises. Apparently I can go online to try and get a copy of this. Now, I get that we live in the digital age. SEND ME AN EMAIL VERSION THEN. But it’s super shady to sell me something with a legal contract tied to it and not GIVE ME A COPY.
I just kept nodding and smiling. Through the story about the camper’s xbox being the victim of a drive by shooting and how bullet holes aren’t covered by the warranty.
TMI, dude. Stop picking your nose in public. Wash your hands. You are lucky I had an intent to buy when I arrived; if I didn’t, you would not have made a sale. Thanks to the mage for giving Karol her sale commission. You, my friend, will go far.

On the one hand, it’s a Gamestop and we know that those are on some level evil. Also, I had to wait for quite a while in line, and not so much because there was a line but more because the dudes behind the counter were acting a bit oblivious and I wasn’t in a «arm-​flailing» mood.
That said, once the dude did help me I had to give 3 stars, because he was very frank about things and I appreciate that. He found me a USB microphone (to do karaōke on my MacBook actually) in some weird pile behind the corner and even better, found a surprisingly-​low priced black-​colored one branded «Guitar Hero,» and confirmed my suspicions that, yup, it’s all Logitech and it’s all the same, but people pay more for a «Wii» one.
I told him I had indeed paid more for a «Wii» microphone on Amazon and he said, «wow, we’re cheaper than Amazon? that never happens!»
Props to you, dude. I don’t know what your name was but if I did, I probably would be doing you a favor by not mentioning it!

Still with the shit-​y service. I went to go get my copy of NBA 2k13 at the MIDNIGHT release. I called at like 11:40PM beforehand to ask how long they would be open for after 12. They told me that they would be open just to give out the games and it would only be for around 30 minutes.
I get to gamestop at 12:05, the place is empty except for this other dude that came in after me, He was also waiting for his copy. The workers were inside doing whatever they were doing and they knew we were outside. We waited for around 40 minutes and more people showed up. FINALLY one of the workers comes out and abruptly says «You guys know we’re closed right?»
WTF! You saw me standing there for at least half an hour and you couldnt say something??!
His excuse was that they gave out the games early and closed the cashiers early too. It’s A MIDNIGHT RELEASE! Not a 1145PM release. Cmon dude. I didnt even get an i’m sorry for the inconvenience. It was almost as if he got a kick out of it, prick,

Good place to by games

I rarely write a bad review because I believe in giving everyone the benefit of a doubt however my short experience at this store soured me to Game Stop.
All I wanted was Ratchet and Clank: All 4 One and nothing more. When I walked in I was greeted by a young lady who asked me what I was looking for, I told her the name and she told me they had it. I walked up to the counter and she began trying to sell me a used game and all it’s benefits. I listened, and I was not interested. She then asked me if I had a rewards card and if I did it would get $ 6 off. So I gave her my phone number and she said «Well we could look it up but let me call the Steven’s Creek Store about those used games» Before I could say Lombax, she was on the phone. She hung up the phone and looked at me and said, «They have plenty of used games for that title at the Stevens Creek store in fact they put one aside for you».
Ok, I never asked for her to do this. I did not want a used game and I certainly did not want to drive the extra 5 miles for a small discount, All I wanted was to buy the game, go home and play it.
I highly advise GAME STOP to better train their employees. Perhaps it was not her fault due to shoddy training but that was some of the poorest customer service I have EVER received. She told me what I needed and how to get it before ever listening to me the paying customer what I truly wanted.
Due to this poor experience Game Stop has lost a customer. Truth be known every time I walk in one their stores they try to up-​sell me something and I find that annoying.
One of the key points to customer service is listening more and speaking less. I hope one day Game Stop corporate will understand this and integrate into the employee training. May I end this rant by saying the young lady was very pleasant just a bit too pushy for my liking.

Not a very large GameStop store, but I still like this place. I’m a huge game nerd.
I recommend coming here if you know what you’re looking for, but then again, I like to go here from time to time just to browse around. Sometimes, I’ll find something that I wasn’t even looking for. My experience here has always been good.
Power to the players!

It’s not a very large Gamestop and when I came here in the evening on a weekday, only one person was working the entire store. Nonetheless, he was kinda swamped doing orders and taking forever to process a trade-​in video game. Because of this, going in and out to buy a game took about 15 minutes.
The used selection isn’t that huge because of the store size, so I would recommend coming here if you know exactly what you want. You could get lucky browsing, but I don’t like staying in stores like this longer than I need to.

I like this GameStop.
My BF is a HUGEEE gamer and I really wasn’t into games until I started going out with him. I came in with him one day not thinking much and started looking around. One of the guys who worked here was really nice and was talking to my BF about new games that are being released and whatnot. He asked me if I was into games and I told him that I only owned a Wii.
I was contemplating whether I should get a Wii fit and he told me that it’s pretty worth your money. He had also told us some promotions going on in the store and even told us that the Guitar Hero World Tour set was on sale. We ended up getting it for like $ 100 dollars because of the promotion and some games my BF traded in. Also, he told us that that the new DSi came out and you could trade in your old DS for the new one only for $ 70. He let me check out his own DSi and I started playing around with it. So I ended up leaving the store with a new DSi instead of a Wii fit. I really like it. I love the games that you could play with it and the guy really helped us out.