Justo Blanket Wrap Delivery Service

This company does not care about their customers, they only care about money. They made mistakes with the items that needed to be delivered, which turned one simple delivery into three separate ones. When we asked for them to take care of the extra charges, they didn’t even acknowledge the request and threatened to withhold the delivery until payment is received. They don’t know how to treat their customers and I would never work with them again.

I just took delivery in a very «complicated» situation. Lots of people offered their help in getting the couch from the truck into the elevator and up to the penthouse unit in a downtown building — the head of the property management firm, the Condo Board President and the on-​site security. This was the second attempt because the first try was unsuccessful (translation: PeterDragon wasn’t there to supervise all the «helpers»).
The classic line of the morning — «I told you Peter — it’s NOT GOING TO FIT!!!» sure, PeterDragon is familiar with this line, but, in this case, some people are just spatially challenged. So on the second delivery attempt, with the same coach, same elevator, everything fit quite easily. PeterDragon wants to throw a shout-​out to Jake and Jose for their professionalism under extreme duress with the security and Board President in our faces. They were the calm in the center of the storm, and once we got all the «helpers» out of the way, Jake and Jose just made everything smoove-​be-​groove. Well done gentlemen, and 5 stars to Justo.

Just got 13 pieces of furniture delivered today. Exceptional customer service by the delivery guys. They arrived on time and placed the boxes where we wanted. They were very courteous and made sure that every piece was accounted for. Thank you so much for your service.

Ferid, Andjelko, and Jake moved my fiancé and I from San Francisco to Walnut Creek. They did an amazing job moving quickly and efficiently. I would recommend Justo to anyone that asks.

New sofa delivered today. Excellent work by Ferid and Jake. We received a call, 30 minutes before, and they arrived exactly on time. Difficult entry was handled smoothly, and they were very careful of our home and belongings (blankets, etc…). Nice guys! Highly recommended.

Ferid & Jake were very professional and nice. They moved everything quickly and efficiently, taking great care with my items. I recommend their services.

«Just received my new dresser from Justo Delivery. Ferid and Ismail were both professional, courteous despite finding out upon arrival. They had to remove old dresser and come up to 2^nd staircase. Also took the time to unwrap and examine dresser with me prior to leaving. Also found my floor isn’t balanced. Definitely recommend using them anytime !!!

Ferid and Ismel were fantastic and very helpful. They put the furniture in the exact location requested and applied foot pads without even being asked to.
Personable and cheerful and accommodating.
Thank you Justo!!!

Ferid and Angelo came today and delivered a bunch of heavy pieces to my home. Everything looks great, and they placed it perfectly. They also did a bunch of extra work to move other things around to make the rooms look super. Very nice and professional, and went the extra mile to be helpful.

I worked at Restoration Hardware during the fall/​winter of 2014/​15, and watched as a dozen customers who purchased furniture at the store would have issue after issue with Justo. They don’t follow up with customers, and then treat the furniture like it’s a garage sale piece when it is picked up and moved. RH dropped them from the preferred delivery list due to their horrible service. They are not BBB accredited.

We purchased a sofa from DWR. They use Justo in the Bay Area for their white glove delivery. The day before delivery I received an automated message informing me that they would deliver between 11am and 1pm. Since when is 1pm «morning»?
I called them immediately and they agreed to deliver by noon. However I’ve just been informed that they have a prior nearby delivery scheduled for 11:45am, but should make it here by 12:30pm. I have another obligation at 1pm, so hopefully they will be here by 12:30pm. If they make it by 12:30pm, I’ll revise this review appropriately. If not, I’ll conclude the nearby delivery was more important than our agreement, and a broken agreement is worth no more than one star.
If they do manage to get here by 12:30pm, I’ll cut them some slack and upgrade this review.
UPDATE: They arrived at 12:15, and the two guys who delivered it were great! And Gina at the Santa Clara office was extremely understanding and helpful while trying to set things right.

Recently moved my family from L.A. (Early Feb). Set up delivery to the Silicon Valley area and Jeremy made our process easy. Made a Restoration Hardware purchase on ¹⁄₂₃ and as promised, received a call from Jeremy regarding the transfer of our couch to the Bay Area.
Communication was open via email and processing the delivery was smooth and on time.
Keep up the good work.
Marq Lee

I can verify from previous reviews that this company has very poor communication and logistics.
I called to schedule a delivery day and thought it was set. A few hours later, a different phone rep calls to set up delivery for the same item. To be sure, I called on the delivery day to verify it was on the way, but sure enough-​my delivery never left their warehouse. The phone rep apologized for the error and we rescheduled, but I have very little confidence in this company. Unfortunately, DWR SF uses them for deliveries.

This is a long overdue review! They are simply the best and I am very happy with the service they have been providing over the past few months delivering my orders from Design within Reach.
I have had several orders with DWR since I moved to my new place and chose their white glove delivery system that is managed by Justo for the City. They always call and/​or email and offer you immediate, convenient, delivery dates. You get a call the day before for exact time, which has been very accurate. Delivery crew is excellent. They are very meticulous and do a great job in delivering, unpacking and setting up the furniture. I can’t say enough about the office staff. Unlike similar businesses, they are very approachable and turn things around very fast!

I’m very satisfied and impressed by this delivery service. I purchased a mattress that was supposed to be delivered in 2 – 3 weeks. It got delivered in 4 days! What a good surprise at my door this morning :)
fantastic job!

Justo recently delivered a bed to my house. On Friday, they gave me a two-​hour window for Monday. On Monday, they gave me a heads-​up call about 15 minutes before arrival, and then arrived on time. They removed the old bed, installed the new one, and removed the packing materials; everything went as smoothly as I could have hoped.
Note that the Justo web site mentions three kinds of delivery. Giving a two-​hour window and setting up the furniture is part of their «premium white glove delivery.» The other two types of delivery provide somewhat less service. Obviously, what you get depends on how much you pay for delivery (or how much the furniture company pays if the delivery is rolled into the purchase price).

I worked my way through 11 years of college working for a moving company. I understand how stressful it can be for the person moving, as well as how much physical labor is involved for the movers. I researched 5 moving companies before I chose Justo Blanket Wrap for the following reasons; they were customer service oriented, flexible and accommodating. When the movers arrived they were very professional and assessed the work load, explained how they were going to handle the job and then went to work. They were fast, careful and efficient, not even a scratch on any of my furniture. I cannot say enough about the entire staff from the first phone call to the final destination delivery. They were fair and honest, with no hidden charges. You guy’s rock. Dr. Teddy Springfield

Justo has done two moves for me. Expensive furniture. Both with courteous movers and were professionally performed.

Just what we need… another crappy service company. Another crappy delivery company. You know… the kind that promises a day for delivery and calls the night before and cancels the date. You know… you take the day off to be there and the call comes the afternoon before the scheduled delivery and you’ve wasted your day off. Add snotty phone service and you’ve got Justo.

Very rude employee/​driver, and not interested in customer service. Spent a fortune at DWR and got three boxes dumped into the wrong room and then the driver took off and when I chased him to ask why he was not setting up, he said «lady, read the receipt — you just accepted standard delivery» and took off. Maybe that was DWR’s fault (and they’ve heard about!), but his attitude was dump and run and don’t interact.