O’Reilly Auto Parts

I’ve been coming here for the past several years now for general parts for my Jeep and every time they’re helpful and efficient .
They get me the information I need whether they’ve got the physical item or not, helping me on my way to get where I need to be in order to get my parts .
I definitely recommend this joint to everybody with auto needs that lives nearby; or even if it’s a bit of a drive, their customer service is worth it .
It sometimes takes them a little while to get to you, though that’s just due to them helping other customers with the same level of courtsey they’re going to be giving you.

I can’t say enough about the great people and service at this O’reillys. They have time and again assisted me in finding solutions to problems and hard to find parts. Narda is a joy to work with. She is not only friendly and efficient but she really knows her stuff about car parts.
Thank you for all your help. I wish I wasn’t moving so out of the area (Santa Cruz). I will still go there when I’m on that side of the hill… in fact I may even make a special trip. They are great.

I have been treated very dismissively by the empolyees at this store, both over the phone and in person. Today when I called to ask them to order a part they ordered for me before, the man on the phone stated the part would now cost 4x as much. I stated that it had been ordered before for much cheaper. His response was to treat me like a child. I told him that I was looking at the part online and it cost what I expected. He didn’t have much to say after that. The San Carlos store is similar.
I will be purchasing all auto parts from a local shop or the internet. I will never go back to O’Riley.

Do not go here for headlight bulbs! I paid 85 dollars before tax for one that I found on online at
for only 3 dollars. Thank God I kept the reciept and returned it the same day.

The service isn’t very attentive but the guys are super chill. The experience reminds me of going to the barbershop: I can come in and BS about cars with the fellas or I can just go in grab my stuff and leave.
+ Free battery testing
+ Free tool rentals /​borrowing
+ Decent sales on oil changing kits
+ Tons of parking
I suggest doing some research and ALWAYS checking the part numbers and the stuff you need online before coming in. These guys know their way around a car but you’re coming to a parts store instead and not a garages. DO YOUR RESEARCH and keep wrenching. GL grease monkeys!

Huz and I are from San Francisco and huge devotees of the O’Reilly’s on Geary. When we were in Santa Clara last weekend, we blew a relay on our air conditioner, so checked Unilocal to find closest O’Reilly’s. Fortunately, this one was a couple minutes away and Rita was kind enough to put the part aside for us when we called. 5 minutes later, the A/​C was fixed. Great to know that O’Reilly’s service is top notch all over the Bay Area.

Just had a great experience here this weekend.
My dad and I did not know what we were doing. I am pretty clueless when it comes to car parts and things, and my dad, just out of practice.
All we wanted to do was fix on the the front lights (the one furthest from the front). He took us to find the bulb, helped us buy it and even replaced it for us. So nice! The staff here knew what what we want and did it with such ease. Definitely saved us money from taking it into a shop!
I would come back if something else in my car needed replacing!

I came in looking for an oil cap. Mine mysteriously disappeared. Anthony, was fantastic and helped me. I could figure out why the oil hole was so small so no caps fit. Apparently the other oil cap broke off and was stuck in the oil tank. He even came out to the car to look under the hood and he had to pry the piece off for me and made sure the new cap fit. Something he clearly didn’t have to do.
I would have had to pay someone to do it. I’m not that incompetent with cars but I don’t know this car well and this was a first for me.
Thanks so much Anthony!

My friend and I needed to come and pick up some oil for her car because she forgot to put some and a worker named Ivan was really friendly and made going in so much easier for us I really recommend this one to anyone and especially Ivan he’s awesome and friend!

Today I had car trouble, and it couldn’t have been worse timing. Trevor was extremely helpful and went over and above to help. All the staff were great and knowledgeable. I highly recommend this store and they have a new loyal customer. A terrible day, became a good day. Problem was solved without a hint of being inconvenienced. I really appreciate that kind of customer service.

Had to buy oil drain filter and motor oil Yesterday. Trevor not only helped me to get the right part quickly but also found the cheapest available deal on oil. It saved me a lot of time and also built a good trust. Thanks Trevor!

The staff here is pretty knowledgable. I went to another auto parts store down the road and asked a fairly simple question. «Do you have a gasket that goes between the distributor and the cap?» I got, «Sorry, I don’t know, I’m not a mechanic.»
Anyway, I drive to O’Reilly’s and they don’t have it in stock. But, I think they read my sad face and tried to help me as best as they could. Even the dealership didn’t have it. They go to the back and pull a box of gaskets and see if one will fit. Jackpot! We found one and I was able to install it and go on with my life. They went the extra mile to help me out.
Now I just need to stop calling it Kragens.

Had to run in real fast to get some transmission fluid for my Toyota. The gals there were helpful made me feel comfortable with asking question about my auto needs. Very polite and knew right away what I needed for my vehicle. Will definitely go there instead of my local O’Reilly store in Mou8ntain View.

Have what I need, but they really need to have a check out line, I had to wait about 45min just pay for a item, should have 2 lines one to pay and the other to order parts or look-​up. Also has a better price than other places.

My 1996 Honda Civic was recently stolen, but promptly found by the local police less than 24 hours after the theft! Although I felt very fortunate to have gotten my car back, the legacy of the damage was pretty pricey.
Perhaps the MOST annoying damage was the stripped ignition. It was a pain, and my car was even EASIER to steal because you didn’t even need a key to start it.
After calling around, and getting several estimates, I watched a few videos on youtube and decided to replace the dang thing myself.
I called the store ahead of time to check if they had the part. The nice woman on the phone said they had the part which was win #1. Win #2 was when she told me it was 17 bucks. Thats less than ¹⁄₅ the cost all the shops were quoting me.
I walked in the store, grabbed the parts and then got to my car in the parking lot to start the replacing the ignition. I realized I was missing a tool, walked in the store, and they loaned me the tools.
The staff was friendly and efficient. It was all I could have asked for. Cheers to you Santa Clara O’Reilly. You rock.

I’m so used to calling it Kregan’s !! O’Reilly’s is just fine…
I had to buy a battery for my daughter’s car a 2005 Huyndia Sonata. They make everything so easy. You just call make sure its in stock… get a price… I’ll be right over to buy. Ya you have a core charge and no problem with that.
The line is now at the parts counter. That went pretty fast too and I was gone with my Battery.
Everything you may need to for my car from cleaning supplies to parts I come here to O’Reilly’s
Parking it okay
Employee’s are always nice when you ask them a question.

I’ve reviewed an O’Reilly before and I gave them a 5 star. That O’Reilly was located in Milpitas. This one is in Santa Clara off El Camino and Scott. I came here because my wife’s dome light stopped working. So I went there on my day off. I was immediately greeted, like the one in Milipitas, and since no customer was at the store I was helped promptly.
I told the clerk that my wife’s lights inside the car on top next to the sunroof is out and I might need a replacement. He smiled and said, «the dome light?» I looked at him and said, «if that’s what you call it.» So we proceeded and he asked me the make, model and year of the vehicle. Everything was going good and he was able to get the bulb for me. After the purchase he asked me if I wanted my receipt, I declined because I felt that I didn’t need it since I wasn’t going to return it, man I was wrong.
So, I waited for my wife to come home from work so I can install her «dome light.» When I tried installing the new light bulb, it did not fit. I compared it with the original and it was a lot bigger. So at this point I was a bit upset and disappointed.
The next day, I went back to O’Reilly and told them my story. I only wanted a replacement for the correct light bulb for my car. This clerk asked me the same questions about my vehicle and when he went to look for the light bulb, he noticed that they were not in-​stock. So since they didn’t have it, I wanted to return the light bulb. The clerk asked me if I had a receipt, but I didn’t. This is where I’m giving them the two stars. If it wasn’t for this clerk, I probably would have gave them only one. So to continue, usually they can’t give a full refund if you don’t have a receipt, but this clerk went into their system and looked for a purchase made from yesterday of light bulb and was able to get me a receipt to get me a full refund. I was very thankful.
I then went over to another auto place and got the light bulb there. wh-​what!!!
Overall, this place is not bad. I’m not sure why the first clerk gave me the wrong light bulb, maybe he was having a bad day or something. I will continue to come here regardless of my low rating. Honestly, they do have good customer service and I’m sure they will redeem themselves the next time I come in.

A week ago my headlight died, I called O’Reilly to confirm they had the part in stock I stopped by their retail store on El Camino & was promptly helped by one of their specialists, he was very knowledgable about the options I was looking at. He took his time with me and educated me about each type, once I selected new bulbs he actually installed them for me, and told me if I had any problems to come back and they would take care of me!
GREAT service, fast, easy, & professional.
Thank you!

Better selection of parts as compare to Auto-​zone. There are usually long lines on morning weekend but they goes very fast since they have many staff working on weekend. I came here to buy air filter and was happy they have many brand in stocks.

I’ve come to O’Reilly a couple of times in the past 2 months for small accessories for my car (windshield wiper fluid, tire pressure gauge, etc.). I’ve been helped by Trevor each time and found him to be very friendly and personable. Based on my customer service experiences here, I plan to purchase all my car parts here instead of my usual Amazon account. While the prices on Amazon are cheaper, having a good customer service interaction means more to me in this case since I’m not a car expert.